By switching to Rapid from our old software it has increased productivity and made daily tasks much easier.
The system does everything you could ever want. Its extremely easy to use. Despite the customer service being great, its extremely easy to teach yourself many of the features
I can't say there are any significant red flags through our first year using Rapid POS. If I had to find fault with anything, I have made errors on a few invoice entries and after they are posted I can not amend them.
We appreciate all of your kind words. We have immensely enjoyed working with you and the team at Allisonville Nursery. Partners like you are the reason we do what we do (and have a smile on our face doing it).
In response to your issue with amending invoices, I have opened a support ticket and you should be hearing from a member of our team shortly to dig in to how we can help.
As always, any time you are experiencing an issue with Counterpoint, reach out to our help desk at email@example.com.
Likelihood to recommend: 10/10
Please see above
There is much better tracking of transactions, and better reports available, than our previous software.
There are sometimes things that are not as easy to use as we would like. Also it sometimes "forgets" changes we have made, or has other issues that have to be dealt with. I We have not been happy overall with our vendor's handling of the issues or knowledge, although they have solved the issues. There have been issues we should not have had, and/or that they should have been better equipped to solve.
We are sorry to read about the frustrations you are having with your software and the level of service you expect to receive from our team. We take customer service issues very seriously, so we intend to dig deeper into where we may have dropped the ball and how we can make good on our promise to give Swanson's A+ service.
Please expect to receive a phone call from our management team to discuss your concerns in detail.
We value your business and look forward to resolution.
Likelihood to recommend: 8/10
Easy for cashiers to learn. We have customer histories now, and know what customers bought previously. Prices are constant. Net accounts easily tracked. Inventory is better tracked, but not exact.
Easy to learn and use for sales associates and cashiers. The touchscreens make looks-ups and repetitious sales quick.
I don't know if Counterpoint is improving itself. Updates cause problems EVERY time including printing, slow use, non optimal default settings reappearing . New hardware (terminals, printers) do not work as well as like the old ones, so we're constantly fixing repeating problems. all printers do not print the same - its like the template was rewritten for the new generation without consulting the old. ALSO: The Ingenico chip readers are a disaster - slow, expensive and not user friendly. When a card is inserted before the transaction is entered completely, the system freezes. Customers are used to inserting at any time, but ingenico wont allow it. Then there are poor user prompts on the customer side and no matching prompts to let my cashiers know what needs to be done. ALSO PART 2: We were sold on a system that produces reports, but there is no easy way to find the reports that are available. Then it seems that our vendor often has to learn them themselves and then send it on to us. A list of important reports or a how to would be helpful. AA PART 3: Seemingly constant (weekly if not daily) Replication problems create distrust in our numbers
Likelihood to recommend: 5/10
We're able to remove so many manual functions from our staff that it will help with operator error and making our customers feel more secure in our business. It's helped to ease lots of problem that we were having in the past.
I like being able to take away many of the "manual" functions my staff was doing with our previous system. It's capability is more than we need at the moment, but we will definitely grow into it. The user interface is very user friendly for my staff that ranges in age across the board.
I'm struggling with the price rules function - it doesn't seem to be as user friendly, but we're still in the building process for our business. I know it can work, but it's not as easy as the tutorials make it seem.
We are SO thrilled that Goebbert's selected Rapid Garden as your trusted partner. Your feedback is especially important to us from the perspective of a customer that is currently in our implementation process. As you know, there is so much to learn in a limited time frame and we do our very best to not overwhelm anyone (mastering a few things at a time is much easier than us throwing the book at you all at once). With that, I've alerted our training team to evaluate our tutorial video on the price rules function to make sure that it showcases the best process for learning this feature of Counterpoint. I'm also pleased to learn that Nelle has already worked with you to dive a bit deeper on this particular function!
Thanks again for partnering with us. As always, please contact Nelle or anyone on our help desk team if you have questions of any kind. firstname.lastname@example.org
Likelihood to recommend: 9/10
Everything is logical! The color coding in point of sale is helpful and the software is adaptable to my specific needs. As a small business where I function as the IT department along with my actual job, it has been easy to set up from a hardware standpoint and the entire Rapid team is there to assist when questions arise.
I would not classify it a con in regards to the software but it is a significant amount of information to learn. It requires attention to training and commitment to learning the processes.
We are thrilled that you are pleased with your decision to partner with Rapid! It's been wonderful working with you and the Farmer's Daughter team to deploy your new POS system. We 100% agree that learning new technology requires commitment and patience (you've got a system with a lot of horsepower, but you have to learn how to drive it before you can really see the impact on your business).
Cheers to a successful partnership!
Contact Rapid Garden POS for detailed pricing information.