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RouteManager
Web-based fleet management solution
RouteManager Reviews
Rating criteria
Reviews by rating
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Pros and cons
81 reviews
Recommended
Fonda J.
Civic & Social Organization, 51-200 employees
Used daily for 2+ years
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Great. Good support system if I encounter issues.
They are constantly updating the system to make improvements
Sometimes it is difficult to complete more than one day of routes.
Hello and thank you for your review of RouteManager. We are thrilled you are finding success with our product! -WorkWave
Sara K.
Food & Beverages, 51-200 employees
Used daily for 6-12 months
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Customer service is excellent and the program itself isn't too complex to use. I just wish they were more amenable to updates/changes.
The ease of building a route and manipulating the data to best fit your needs.
Some features that are not flexible for our specific services.
Hello and thank you for your review of RouteManager. We are always on hand to help you through any questions - please contact Support at (800) 762-0301 for any help you may need! -WorkWave
Mauricio R.
Business Supplies and Equipment, 51-200 employees
Used daily for 1-2 years
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It's been a great year using this tool daily.
I love how easy is to import and export information with Work Wave Route manager. Assigning routes is pretty easy with WorkWave Route Manager.
Honestly, I would like to know with more details about how his system calculate cost and would love to have a better real time location of my drivers.
Hello and thank you for your review of RouteManager. We are so thankful you are finding success with our product. -WorkWave
Matthew K.
Retail, 201-500 employees
Used daily for 6-12 months
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I love Workwave. WorkWave has made not the drivers time more valuable but mine as well.
The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.
The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.
Thank you for sharing this positive feedback, Matthew! We are so happy you are finding success with our products. -WorkWave
Dillon M.
Environmental Services, 501-1,000 employees
Used daily for 2+ years
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Enjoy working with WorkWave and developing the use of it and seeing how it can help our processes further
Covers all of the basis and needs for our process. Customer relations is really big for us as well. The WW team I work with is very responsive to my needs and ideas.
The biggest draw back is as updates come out there is always a new glitch/issue to fix
Thank you for your feedback of Route Manager. We've noted all of your comments and are thrilled to be your partner.
Mindaugas K.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 2+ years
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i was looking for long time for such powerful software. yes it takes time to master it but even as the beginner you can shine. watch tutorials and everything will be ok
control of probably every aspect of day to day transport/delivery business
not sure is there anything that i dont like.
Thank you so much for sharing your experiences with WorkWave Route Manager. We are so happy you are finding success with our products.
David T.
Retail, 11-50 employees
Used daily for 2+ years
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Awesome! It's exactly what we need. It could use a little more on the GPS reporting side
The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.
GPS reporting is a little weak, but you can get data exports that show the data in raw form.
Jeff J.
Wholesale, 1-10 employees
Used daily for 2+ years
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At this moment, we are just getting up and using WWRM. Everything is just basic planning and execution, but later we expect to get more out of this.
The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.
There isn't anything that jumps out as something not liked.
Daniel A.
Food & Beverages, 51-200 employees
Used daily for less than 6 months
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Our training was thorough and covered a lot of information. At the end of the three trainings we are ready to live test the software.
The level of criteria that the software uses to formulate routes.
Text vs. email communication is clunky.
Hi Daniel! Thank you for your review of Route Manager, we are happy that you are finding success with our software and are enjoying the ease of use. We are also pleased to hear that you found our training to be thorough. We look forward to continuing to help you to optimize routes and create efficiencies at Henhouse Brewing!
Derek C.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 1-2 years
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Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.
The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.
One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).
Hi Derek! Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!
Daril H.
Logistics and Supply Chain, 201-500 employees
Used daily for 2+ years
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Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process. Using workwave takes me somewhere around 30mins to complete and the routing is more actuate
Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.
From my experience using workware, there's no cons
Hi Daril, Thank you for your great review! We are so happy that you find WorkWave Route Manager to be user friendly and that the software has cut your time down from 2 hours to 30 minutes with more accurate routing. We look forward to continuing our relationship with CSC Serviceworks!
jay t.
Real Estate, 11-50 employees
Used daily for 1-2 years
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Usability is good, routing is easy to learn .
I don't like the idea of this product not functioning when it is open with other tabs in google chrome. I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.
Hi Jay, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing this issue with our team.
Dana P.
Construction, 51-200 employees
Used daily for 2+ years
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Overall, we are pleased with Work wave. We are changing our scheduling structure and discussed looking for another program but all agree this one fits the best of any we have seen thus far for our unique needs.
We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.
I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.
Hi Dana, Thank you for your great review! We are so happy that you find our interface aesthetically pleasing and easy to use! Our UI/UX designer is amazing. We look forward to continuing our relationship with Gulf Coast Supply!
Evelyn S.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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Better customer service
This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.
When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.
jennifer f.
11-50 employees
Used daily for 6-12 months
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Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away
Takes some time getting used to it and navigating your way around. payroll etc isnt open to uk users
Hong Wen T.
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Pros: - Easy to use - Easy to deploy and competitive pricing - API helps with integration. Cons: - The route printing is a bit limited - Inputting every detail of information from traffic patterns to truck routes
No pros were added to this review
No cons were added to this review
Alex J.
11-50 employees
Used daily for less than 6 months
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At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company.
Excel-friendly, information is easy to view, great organizational tool
Inputting every detail of information from traffic patterns to truck routes, etc.
Karen S.
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They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.
Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.
Cindy H.
Consumer Goods,
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The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.
I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.
Jeff B.
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We've been working with Viamente for over 2 years now, and have been continually impressed with their level of service and technology. In terms of technology, we've heavily used both their web interface and API, and each has worked just as expected. The web interface has been intuitive for our employees, and the API easy to integrate with. As such, what started out as just a way to aid our drivers...
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No cons were added to this review
Laura N.
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As our food delivery service has grown, Viamente has become an invaluable partner. What used to be a several-hour routing process now takes far less time, and last-minute changes are so easy to incorporate! The system is clear, flexible, user-friendly, and can expand as we do. Customer service is always responsive, friendly and helpful, and we look forward to continuing our relationship with Viamente in the coming years!
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No cons were added to this review
John H.
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I work for a company that has a lot of road warriors who visit the same stores every month. We have used Viamente to attempt to analyze the efficiency of our routes. It works great! Thanks!
No pros were added to this review
No cons were added to this review
Cindy H.
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We are not your typical user of Viamente as we are not usually involved in logistics. Once a year we delivered yard signs to over 2500 supporters within a week. This was an important annual event which had grown into taking weeks of manually creating routes of 10-15 signs along with maps for our volunteers. Viamente's software turned weeks of work into about 4-5 days. We no longer had to manually circle an area to grab the best section of town. The software broke down the routes for us, even creating the map and directions for us. It was a lifesaver and I nearly cried when we saw what the software could do.
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No cons were added to this review
Christian D.
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Finding this software was a dream come true! The ease of use and the route optimization saved me money and time. By using this software I was able to better serve my clients and greatly improve my driver's day. The software was easy to use, customizable and not expensive for all it was able to do.
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No cons were added to this review
Rob S.
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We have been customers of Marathon Data Systems since 1987 when the software was called Carpet Cleaners Software or CCS. There have been many changes over the years however all for the better. The RoutePoint software is the perfect way for our company to retrieve any information with a click of a button. Any service industry would be able to adapt this software to fit their business.
No pros were added to this review
No cons were added to this review
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