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GetApp's Category Leaders in Incident Management

Keepnet’s Extended Human Risk Management platform strengthens organizational security by leveraging AI-driven phishing simulations, adaptive training, and automated phishing response. It enables businesses to cultivate a security-aware culture, effectively mitigating employee-driven threats, insider

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Onspring is a cloud-based platform that helps businesses automate governance, risk, and compliance (GRC) management on a centralized interface. The platform offers a suite of ready-made products that work together seamlessly, allowing organizations to efficiently manage various GRC aspects including risk, compliance, third-party risk, audit, regulatory change, policy, and business continuity. It allows users to manage incident response, streamline problem management, and build workflows.

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Oh Dear is an all-in-one website monitoring tool for websites and applications. It offers uptime checks, SSL monitoring, broken link detection, and advanced notifications. Built for developers, it focuses on reliability, simplicity, and insightful reporting.

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AlertMedia’s award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and with greater confidence—all from a single, unified interface.

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Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

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LogicGate Risk Cloud is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-built applications with intuitive technology that allows risk professionals to form, evolve, and communicate a market-leading risk strategy.

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StandardFusion is a GRC software engineered to elevate governance, risk, and compliance strategy. The platform integrates risk management, audits, vendor risks, policies, and compliance into a unified ecosystem, optimizing operations and increasing visibility. With detailed features such as automated workflows, real-time data access, and customizable compliance frameworks, StandardFusion caters to tech-savvy professionals.

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SafetyCulture is a cloud-based inspection solution that allows users to conduct inspections, capture issues, and manage corrective actions across their organization. The platform's drag-and-drop template builder makes it easy to convert existing paper checklists or Excel spreadsheets into smart, customizable inspection forms. Users can add logic to these forms to streamline the inspection process by showing or hiding fields based on responses.

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Resolver's cloud-based corporate security solutions help organizations reduce uncertainty from risk-based decisions. Resolver's corporate security solutions include incident management and reporting, investigations and case management, command center, physical site assessments, and enterprise security risk management (ESRM).

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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Falcon is a cloud-based endpoint protection platform designed to help enterprises detect, manage, and remediate threats in real-time to prevent data loss. Features include event recording, alerts, prioritization, credential management, and access control.

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New Relic is the all-in-one web and mobile application performance management provider for the cloud and the datacenter. It provides code-level diagnostics for production apps deployed on several infrastructures. It has a SaaS platform that enables its partners to build plugins using open API's.

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Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring.

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Published May 2025

We empower businesses to accelerate their growth by helping them find the right software. We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic, this has no influence on our methodology.