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Top Rated Incident Management Software with Ticket management - Page 3

Last updated: September 2026

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80 software options

Vivantio logo

When Service Matters.

Enterprise Service Management for mid-market organizations ready to outgrow their help desk. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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Electric AI logo

IT management software for managed software providers (MSP)

Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

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ITOC360 logo

AI-powered incident & alert routing platform

ITOC360 is an AI-powered incident management platform designed for DevOps and SRE teams. The software features alert correlation to group duplicate notifications, timezone-aware on-call scheduling with automated routing, and multi-stage escalation policies that direct incidents to appropriate engineers through voice calls, SMS, push alerts, or messaging platforms like Slack and Microsoft Teams.

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Near-Miss & Accident Management Software logo
(0)

Safety and compliance software for a risk-Free workplace

Near-Miss & Accident Management Software streamlines reporting, enables real-time alerts, root cause analysis, and compliance tracking, ensuring proactive risk management and a safer, more efficient workplace.

Read more about Near-Miss & Accident Management Software

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Fabrix.ai logo

Data-centric AIOps platform

CloudFabrix is the inventor of robotic data automation fabric and a leader in the AIOps market. Its flagship AIOps platform is an enterprise-grade platform that is purpose-built to enable IT transformation and to address comprehensive digital IT planning and operations needs. This platform uses the power of advanced analytics, artificial intelligence, machine learning, and automation to build, plan, operate, and optimize hybrid IT assets, applications, and services.

Read more about Fabrix.ai

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HSEC Online logo
(0)

Simple. Smart. Safe

Document management and compliance
HSEC Online® enables you to keep track of Tax Clearance Certificates, Letters of Good Standing, company policies and procedures

Incidents & accidents reporting
HSEC Online® enables you to report and manage all your incidents and accidents in real-time

Read more about HSEC Online

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Ecaldima logo
(0)

Agile ITSM & BPM platform for business-wide automation

Ecaldima simplifies incident management with automation, intelligent routing, and complete traceability.
It centralizes ticket reception, assignment, and tracking, allows internal or public comments, controls SLAs, and prioritizes based on custom rules.

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Cossack Tech logo
(0)

Dispatch and awareness for public safety agencies

Cossack Tech offers a dispatch and situational awareness platform for defense, public safety, and government agencies. Features include incident management, live GIS mapping, unit tracking, entity registry maintenance, and audit logging. The platform provides private/public portals, field-level visibility controls, multi-tenant architecture, asset tracking, and role-based access for nine user types.

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Signal9 logo
(0)

Alert Management, On-Call, and ITSM that learns as you work.

Signal9 is a modern IT Operations platform that unifies alert management, on-call, and ITSM for IT Ops, NOC, SRE, and DevOps teams. It builds operational identity from real activity instead of a CMDB, and AI agents assist on every record with the evidence shown. Built to learn, not to be taught.

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Zenduty logo
(0)

End-to-end incident management for SRE, DevOps & NOC teams

Zenduty is an incident management platform that gives you greater control and automation over the incident management lifecycle.

Zenduty centralizes alerts, notifies the right people reliably, and enables them to collaborate, take rapid action and resolve incidents faster.

Read more about Zenduty

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Opspot logo
(0)

Simple, powerful & affordable tools to manage your security

Opspot is security operations software that helps small and mid sized security teams manage guards, patrols, incidents, and reporting through an easy to use mobile and web platform.

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Adminitrac logo

Clould-based Issue Tracking for Professional Teams

AdminiTrack is a highly effective, easy-to-use, high performance, hosted Issue and Task Tracking Application designed specifically for professional project teams. AdminiTrack can be accessed from anywhere in the world with just a browser.

Read more about Adminitrac

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OSHURE logo
(0)

Safety software your whole workforce actually uses.

Bring your entire work environment effort - from APV to chemical management - into one intuitive system. Save time while ensuring full legal compliance and efficiency in your safety work.

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CERRIX logo
(0)

Centralize governance, risks & automate compliance processes

CERRIX is an integrated governance, risk and compliance management (GRC) software that combines governance, risk, and compliance capabilities with audit management in a centralized cloud-based platform. The software features real-time reporting dashboards, audit management tools, and modules for GDPR, third-party oversight, and incident management. CERRIX supports multiple regulatory frameworks including ISO standards, DORA, and the EU AI Act while providing industry-specific solutions.

Read more about CERRIX

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Read more about Alloy Navigator

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Hello Houston logo
(0)

Manufactures, factories and Logistic Centres

For manufacturing and logistics hubs, HelloHouston is an all-in-one maintenance management software.

Read more about Hello Houston

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IT Communication Assistant logo
(0)

Fast creation of effective IT communications

IT Communication Assistant is a low-key web app that provides IT specialists a workspace with interactive IT communication templates and tools, born from real experiences and challenges within IT teams.

Read more about IT Communication Assistant

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JAMS Incident Management logo
(0)

Incident software with alerts and escalation

JAMS Incident Management is an alerting and escalation software that notifies on-call personnel through multiple channels including voice, SMS, push notifications, email, Microsoft Teams, and Slack. The platform escalates alerts until someone acknowledges them and can receive incidents from monitoring tools, email, webhooks, or API integrations. It includes health monitoring for JAMS Windows services and offers two-way integrations with Azure Monitor, ServiceNow, and Zendesk.

Read more about JAMS Incident Management

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Incident Management + AI ICAM logo
(0)

AI-assisted incident management and ICAM investigations

Key Features
• Incident notification and management
• AI-assisted ICAM investigations
• 5 Whys analysis
• PEEPO analysis
• Evidence and image management
• Witness statements and interviews
• Corrective action management
• Executive investigation reports
• Approval workflows
• Automated Notifications

Read more about Incident Management + AI ICAM

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Atomicwork logo

Building the AI workforce for IT.

Atomicwork is the AI workforce platform for modern IT teams. Deploy and govern AI coworkers across IT, HR, Finance, and Legal with full ITSM and ESM capabilities, 100+ integrations, and enterprise-grade security built in.

Read more about Atomicwork

Users also considered
Request Tracker logo

The system you need to track the tasks you can't forget.

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

Read more about Request Tracker

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Giva logo

Cloud based help desk software for businesses of all sizes

Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.

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Infraon Helpdesk logo
(0)

Cloud-based helpdesk and customer success software

Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.

Read more about Infraon Helpdesk

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Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

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OpsRamp logo
(0)

IT management software

OpsRamp is an IT operations management platform that provides AI-driven event and incident management, intelligent automation, and hybrid observability capabilities. It helps modern digital operations teams monitor hybrid IT environments, detect and resolve issues, and ensure compliance policies.

Read more about OpsRamp

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