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Top Rated Incident Management Software with Ticket management

Last updated: September 2026

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80 software options

Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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FileHandler Enterprise logo

Secure. Scalable. Proven.

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FileHandler Enterprise enables TPAs, insurance carriers, public entities, and self-insured organizations to automate processes and enhance efficiency. Our software keeps you on track with automation and customization, creating a standard claims management process for your business.

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Xurrent IMR logo
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Cloud-based incident management for DevOps teams

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Cloud-based incident management platform for SRE and DevOps teams, offering alert correlation, on-call scheduling, and runbook.

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Kokomo24/7 logo
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Health, Safety, and Wellness Simplified

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Better Manage the Health, Safety, and Wellness of Your Workforce and Your Workplace

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A1 Tracker logo

Enterprise Risk Management Software - Cloud or On-Premise

New generation incident management software designed for loss run reporting, metrics, & notifications to streamline management.

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NinjaOne logo

Cloud-based unified IT operations platform for MSPs

Cloud-based unified IT operations platform for MSPs and IT teams, consolidating RMM, patch management, MDM, and remote access.

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Tekmon logo

AI-assisted operations platform for EHS, QMS, ESG, and CMMS.

Tekmon is an AI-assisted, no-code operations platform for EHS, quality management (QMS), ESG reporting, and maintenance (CMMS). Teams capture information and evidence on mobile, even offline, and track every action through to verified completion. Leaders gain real-time visibility across sites.

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Mint Service Desk logo

IT service desk and asset management solution

Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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Better Stack logo

Cloud-based observability platform for dev teams

Better Stack lets you see inside any stack, debug any issue, and resolve any incident.

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Pazo logo

Operational Excellence Simplified

Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

Pazo simplifies ticketing, real-time reporting, and tracking. With custom workflows and alerts, teams can resolve incidents faster and improve response times, ensuring seamless operations across facilities.

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Asset Infinity logo

Cloud-based Asset Management & Tracking Software

Asset Infinity is a cloud based asset management & tracking tool to manage all types of assets and keep a record of all maintenance activities and asset procession throughout their lifetime. Asset Infinity is for businesses in manufacturing, sports, hospitality, & education, with native mobile apps.

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i-Vertix logo

IT infrastructure management software

i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

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HaloITSM logo

ITSM solution for managing incidents & assets

Halo is a low-code enterprise service management platform built on ITIL aligned IT service management, extended to HR, Finance, Facilities and more. Automate workflows, manage incidents and assets via CMDB, and get AI driven triage, real time reporting and hundreds of native integrations.

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Rely logo

Intelligent case management platform

Rely is an intelligent case management system that helps organizations prevent, detect and respond to workplace issues, such as bullying, harassment, discrimination, violence, and abuse. It helps administrators address the root causes of issues to help prevent the same issues from happening over and over again.

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Secomea logo

Secure Remote Access solution purpose-built for OT equipment

Secomea is a Secure Remote Access (SRA) solution purpose-built for industrial networks and OT equipment.
Over 9.500 customers around the world use it every day across thousands of sites to manage remote access to their machines and prevent downtime.
Let us help you defend your factory floor.

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AlertOps logo

Incident & response management tool for IT & DevOps teams

Prioritize Critical Alerts, Build Advanced Workflows & Streamline Processes ¿ giving you unparalleled flexibility.

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Aquaint logo

Helping hospitality teams work better together.

Aquaint is a workflow management app for the hospitality & leisure sector.

Modules include: checklists, temperature logs, allergens, reporting & general communication.

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Rezolve AI logo

Agentic AI for enterprise IT, HR, and FinOps automation

Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service operations and employee support. It enables conversational support in Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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Infraon ITSM logo

ITSM software

Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

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AppBase DCM & BPM Platform logo

AI supported low-code platform for case management solutions

Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

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resilienceOS logo

Adapts to the way you want to operate.

resilienceOS: Your unified operating system for security risk, critical event management and operational resilience.

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Sentrient logo

A Simple, Reliable Way To Unify Compliance, GRC, And HR.

Intelligent Incident Management and Reporting Software

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Assetze logo

One system for your entire IT device lifecycle globally.

With Assetze, you can procure, configure, ship, track, support, recover and securely retire IT devices across locations. Manage inventory, employee devices, repairs, replacements and offboarding from one system.

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DiliGenie logo

Power Your IT Projects with DiliGenie’s Smart Tools!

DiliGenie’s Incident Management module streamlines the handling of IT service disruptions through centralized reporting, automated routing, and real-time tracking.

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Zinc logo

Critical event management software

Zinc Synapse is an incident management software that helps businesses optimize the management of critical events, communication, and compliance activities. Synapse is hosted on Amazon Web Services for critical event management. It supports teams through the entire lifecycle of preparation, response, and recovery, as well as business-as-usual operations for crisis and emergency preparedness.

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