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Incident Management Software with Support Ticket Management (2026)

Last updated: April 2026

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Incident Management Software Key Features

    Based on 1061 user opinions, we identified 6 features that are important for any product in Incident Management Software

  • Alerts/Notifications

    Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

    Average user rating

    4.6

  • Incident Reporting

    Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

    Average user rating

    4.7

  • Real-Time Notifications

    Notifications that are delivered to users as soon as an event occurs

    Average user rating

    4.7

  • Real-Time Monitoring

    Active monitoring of systems, applications, or networks

    Average user rating

    4.7

  • On Call Scheduling

    Track and organize on-call shifts

    Average user rating

    4.5

  • Mobile Alerts

    Notifications via mobile devices

    Average user rating

    4.7
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Features

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Devices supported

Organization types

User rating

59 software options

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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FileHandler Enterprise logo

FileHandler Enterprise

Secure. Scalable. Proven.

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FileHandler Enterprise enables TPAs, insurance carriers, public entities, and self-insured organizations to automate processes and enhance efficiency. Our software keeps you on track with automation and customization, creating a standard claims management process for your business.

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VisiumKMS logo

VisiumKMS

ESG, EHS, and quality management software

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VisiumKMS automates incident management business processes. We understand the business process, workflow and all aspects of the incident management process beginning with event identification, analysis, route calls analysis, lessons learned and corrective action, preventive action management. Visiu

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AlertOps logo

AlertOps

Incident & response management tool for IT & DevOps teams

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Prioritize Critical Alerts, Build Advanced Workflows & Streamline Processes ¿ giving you unparalleled flexibility.

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DiliGenie logo

Power Your IT Projects with DiliGenie’s Smart Tools!

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DiliGenie’s Incident Management module streamlines the handling of IT service disruptions through centralized reporting, automated routing, and real-time tracking.

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AppBase DCM & BPM Platform logo

AI supported low-code platform for case management solutions

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Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

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AlertFind logo

Multi-channel emergency notification and IT alerting system

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AlertFind is a multi-channel, 2-way emergency notification and IT alerting system that helps organizations notify employees immediately and manage incidents ranging from natural disasters to system outages. It includes automatic contact updating, geofencing, multi-language support, and more.

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Aquaint logo

Helping hospitality teams work better together.

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Aquaint is a workflow management app for the hospitality & leisure sector.

Modules include: checklists, temperature logs, allergens, reporting & general communication.

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Callgoose SQIBS logo

Incident and workflow management solution

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Callgoose SQIBS is a next-generation automation platform that optimizes IT operations, streamlines incident management, and enhances system reliability. With real-time alerts, auto-remediation, on-call scheduling, and seamless integrations, it reduces downtime, boosts efficiency, and lowers IT costs

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Infraon ITSM logo

ITSM software

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Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

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Assetze logo

IT Asset Management, Simplified

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Assetze is a cloud-based platform that provides IT asset management solutions to help companies track, manage, and maintain their IT devices. It streamlines the IT workflow and automates many time-consuming tasks, allowing companies to focus on their core operations.

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Pazo logo

Operational Excellence Simplified

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Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

Pazo simplifies ticketing, real-time reporting, and tracking. With custom workflows and alerts, teams can resolve incidents faster and improve response times, ensuring seamless operations across facilities.

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A1 Tracker logo

Enterprise risk management software

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New generation incident management software designed for loss run reporting, metrics, & notifications to streamline management.

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i-Vertix logo

IT infrastructure management software

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i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

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Better Stack logo

The AI SRE observability stack

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Better Stack lets you see inside any stack, debug any issue, and resolve any incident.

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Mint Service Desk logo

IT service desk and asset management solution

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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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Rezolve AI logo

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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Rely logo

Intelligent case management platform

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Rely is an intelligent case management system that helps organizations prevent, detect and respond to workplace issues, such as bullying, harassment, discrimination, violence, and abuse. It helps administrators address the root causes of issues to help prevent the same issues from happening over and over again.

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Zinc Synapse logo

Critical event management software

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Zinc Synapse is an incident management software that helps businesses optimize the management of critical events, communication, and compliance activities. Synapse is hosted on Amazon Web Services for critical event management. It supports teams through the entire lifecycle of preparation, response, and recovery, as well as business-as-usual operations for crisis and emergency preparedness.

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resilienceOS logo

Adapts to the way you want to operate.

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resilienceOS: Your unified operating system for security risk, critical event management and operational resilience.

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Asset Infinity logo

Cloud-based Asset Management & Tracking Software

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Asset Infinity is a cloud based asset management & tracking tool to manage all types of assets and keep a record of all maintenance activities and asset procession throughout their lifetime. Asset Infinity is for businesses in manufacturing, sports, hospitality, & education, with native mobile apps.

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Secomea logo

Secure Remote Access solution purpose-built for OT equipment

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Secomea is a Secure Remote Access (SRA) solution purpose-built for industrial networks and OT equipment.
Over 9.500 customers around the world use it every day across thousands of sites to manage remote access to their machines and prevent downtime.
Let us help you defend your factory floor.

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Sentrient logo

A Simple, Reliable Way To Unify Compliance, GRC, And HR.

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Intelligent Incident Management and Reporting Software

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HaloITSM logo

ITSM solution for managing incidents & assets

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

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