getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Incident Management Software with Support Ticket Management (2026) - Page 2

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

59 software options

SmartITSM logo

Cloud-based IT service management and help desk software

learn more
SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform.

Read more about SmartITSM

Users also considered
Splunk Enterprise logo

Machine data management and analytics

learn more
Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring.

Read more about Splunk Enterprise

Users also considered
ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

learn more
ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

Read more about ALVAO Service Desk

Users also considered
Intuety logo

Risk assessment & incident prediction insights

learn more
Intuety provides an AI solution which helps improve the quality and efficiency of Risk Assessment & Mitigation Statement (RAMS) production

Read more about Intuety

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Incident Tracker logo

Incident management platform for generating incident reports

learn more
Incident Tracker is an integrated solution that helps educational institutions, security firms, healthcare agencies, and other businesses track workplace incidents and generate reports. Key features include collaboration, role-based access, data import/export, and document management.

Read more about Incident Tracker

Users also considered
Motadata ServiceOps logo

IT service management platform to adopt digital changes

learn more
Motadata ServiceOps is an ITSM platform that can streamline business processes and provide complete enterprise service management.

Read more about Motadata ServiceOps

Users also considered
Squadcast logo

Modern Incident Response with Intuitive Actionable Alerting.

learn more
Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

Read more about Squadcast

Users also considered
Deepser logo

IT service desk, CRM, and asset management software

learn more
Manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations.

Read more about Deepser

Users also considered
Wavity logo

Frictionless business on a budget

learn more
Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

Read more about Wavity

Users also considered
Lumiform logo

Turning frontline work into better operations

learn more
Lumiform is the incident management software to standardize frontline processes, ensure compliance, and improve operational excellence.

Read more about Lumiform

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered
Omnigo logo

Ensure a Safer Tomorrow

learn more
All-In-One Cloud-Based Public Safety Management Platform. Reduce Time Spent on Paperwork by 50% to Get Your Officers Back to Work.

Read more about Omnigo

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Read more about Vivantio

Users also considered
C2 logo

The ultimate ITSM platform

learn more
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered
Tesseron logo

work with the flow

learn more
Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

Read more about Tesseron

Users also considered
iReportSource logo

EHS software and safety services for SMBs

learn more
iReportSource simplifies incident reporting with mobile capture, photo annotation, and a guided investigation-to-closure workflow. OSHA 300 and 300A logs auto-generate from incident data. Near miss reporting and analytics dashboards track trends across locations.

Read more about iReportSource

Users also considered
iTOP logo

Cloud based visitor management solution

learn more
iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments.

Read more about iTOP

Users also considered
SP IT Helpdesk logo

Microsoft 365-based solution to streamline IT support

learn more
SP IT Helpdesk is a Microsoft 365-based incident management solution that streamlines tracking, assignment, and resolution—all within SharePoint and Teams. No code, fully customizable, and built to improve IT responsiveness and accountability.

Read more about SP IT Helpdesk

Users also considered
Electric AI logo

IT management software for managed software providers (MSP)

learn more
Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

Read more about Electric AI

Users also considered
Lightstep logo

Cloud-based incident management and resolution tool

learn more
Lightstep is an application performance monitoring and incident management platform that helps businesses detect and resolve application performance issues, improve product's reliability, and accelerate time to resolution.

Read more about Lightstep

Users also considered
Kokomo24/7 logo
(0)

Health, Safety, and Wellness Simplified

learn more
Better Manage the Health, Safety, and Wellness of Your Workforce and Your Workplace

Read more about Kokomo24/7

Users also considered
Ecaldima logo
(0)

Agile ITSM & BPM platform for business-wide automation

learn more
Ecaldima simplifies incident management with automation, intelligent routing, and complete traceability.
It centralizes ticket reception, assignment, and tracking, allows internal or public comments, controls SLAs, and prioritizes based on custom rules.

Read more about Ecaldima

Users also considered