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RealPage Logo
RealPage

Property management solution for medium to large businesses

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RealPage Pricing, Features, Reviews and Alternatives

RealPage product overview

What is RealPage?

RealPage is a cloud-based property management solution designed to help medium to large businesses organize and store electronic records, compliance documents, service requests, and digital assets. The platform features forms, reminders, standard reports, and other customizable functions, and helps users manage various types of properties, such as student housing, commercial, military housing, vacation rental properties, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Knowledge Base
Email/Help Desk

Training options

Live Online
Documentation
Webinars
In Person
Videos

RealPage features

Functionality

4.1

/5

101

Total features

27

2 categories

Most valued features by users

Contact Management
Document Management
Document Storage
Lead Management
Maintenance Management
Accounting
Tenant Tracking
Billing & Invoicing

RealPage users reviews

Overall Rating

4.1

/5

101

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.87/10
Rating distribution

5

4

3

2

1

43

36

16

2

4

Pros
The integration for everything is perfect. I am a super user on onesite and have loved learning the ins and outs.
Really liked the ease of allowing residents to switch from one room to another (bulk roommate shuffle). I liked the ease of the account ledger visibility/delinquency reports.
The best property management softwares out there by far. User friendly and helps you make sure your employees follow through with proper procedures.
Cons
I wish when you denied an applicant it denied it all the way in the system instead of having to deny the screening then deny the application.
Also not fond of the inability to go back if end of month was accidentally finalized. Leaving the company in a bind for several weeks while support assisted with this problem.
Customer service is terrible and time consuming; they bounce you around to foreigners that seem unfamiliar with the software.

Overall rating contenders

Overall Rating

Expensive and missing some expected features

Reviewed a year ago

Transcript

Marianne T.: Hello, my name is Marianne, I'm a president of a property management company. I give RealPage...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect for all of your apartment pricing needs

Reviewed 3 years ago

In the three years that I have been using RealPage, I have had few gripes with the software. We have used 2 separate iterations of RealPage Yieldstar and both have strengths and weaknesses. Everyone at my office has had a great experience using this software. Their team is also very helpful if you have any questions or problems. Minus the few small gripes I would happily recommend RealPages products to anyone in the property management industry.

Pros

Realpage has a pretty simple user interface, with tons of ways to get all of the information you need at a glance. The dashboard will go over new lease rents, revenue, and revenue trends in an easily digestible visual graphs and charts.

Cons

Pulling reports is quick, but the formatting on most of the reports you pull make them pretty hard to print, or easily go through without quite a bit of searching for what you need. in our use case (We only use Yieldstar) It is pretty pointless for us to be put in the home page when we only one option to go to. I wish there was a way to have the default home page set to the dashboard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy functionality with Bulk Functions

Reviewed 5 years ago
Pros

I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section.

Cons

I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The only thing they are good at is Selling you...

Reviewed 5 months ago

I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how...

Pros

Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though)

Cons

The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way. The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?"

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply the BEST!

Reviewed 5 years ago

Keep being awesome! Customer support is so helpful too and they deserve all the stars!

Pros

I have been working in property management for 7 years and have used several different software programs, can say hands down that OneSite is simply the BEST! It's user-friendly and if you can use a smartphone you can easily navigate the pages in and out to find what you need. It's like using a smartphone - it just makes sense. Reports are where you expect they would be and it makes my life so easy. Then, when something isn't clear their support team is there to help you and they sound like they like their jobs and are actually pleasant and eager to help and please!! A HUGE PLUS!!! The best part is that it is integrated with so many other programs that make my job easy so I can spend more time with current and prospective residents. I LOVE OneSite and would recommend it to anyone!!!!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the Leading Property Management Softwares in the Industry

Reviewed 3 years ago

I have used Real Page in the multifamily industry. I have uses this software among many other property management softwares such as Yardi, Rent Manager, and ResMan.

Pros

Real Page for Property Management is a great tool for managing your community. It is easy to locate and pull the reports you need, as well as manage prospective residents and current residents. All the information you need is right at your fingertips!

Cons

Honestly- the advertising is my least favorite thing about the software. Just because I use the software and sometimes Google how to do things, Real Page shows up as an advertisement all over my personal accounts, such as Facebook.

RealPage FAQs and common questions

Q. Who are the typical users of RealPage?

RealPage has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does RealPage support?

RealPage supports the following languages:
English


Q. Does RealPage support mobile devices?

RealPage supports the following devices:
Android, iPad, iPhone


Q. Does RealPage offer an API?

Yes, RealPage has an API available for use.


Q. What other apps does RealPage integrate with?

RealPage integrates with the following applications:
HappyCo, NexusPayables


Q. What level of support does RealPage offer?

RealPage offers the following support options:
Chat, Phone Support, Knowledge Base, Email/Help Desk

Common RealPage comparisons

RealPage logo
Entrata logo
RealPagevsEntrata
RealPage logo
Buildium logo
RealPagevsBuildium
RealPage logo
Propertyware logo
RealPagevsPropertyware
RealPage logo
Rentec Direct logo
RealPagevsRentec Direct
RealPage logo
RentPost logo
RealPagevsRentPost

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