ResMan Pricing Plan & Cost Guide

ResMan

Property management software for multifamily apartments

4.5/5 (358 reviews)

ResMan Pricing

Free Trial: Available

Contact ResMan for detailed pricing information.

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ResMan Pricing Reviews

Pros

  • The best thing i like about Resman is the help button. If you need assistance there is someone always available to help you.Tiffany N.Read the full review
  • We use Resman as our Property Management software for our community of 282 apartments. It has been an amazing software to use so far, and myself and the team are very impressed with it.Krissy V.Read the full review
  • I love how user friendly the software is. I also love how you can get support so quickly when needed.Sabrina B.Read the full review

Cons

97%
recommended this to a friend or a colleague

24 reviewers had the following to say about ResMan's pricing:

Cody R.

This is an easy to use software. Clean interface

Used daily for 6-12 months
Reviewed 2018-03-22
Review Source: Capterra

Pros
This software is very easy to use. If you have a question, you can watch short videos that explain everything. You don't have to pay for a bunch of different modules.

Cons
As the company adds more features, the price is slowly climbing. Even with the increased cost, Resman is still cheaper than competitors with similar functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ken G.

Resman runs our entire business - great software

Used daily for 2+ years
Reviewed 2020-08-10
Review Source: Capterra

Excellent product

Pros
Ease of use Created by operational people Easily integrated with other software

Cons
Wish it was a little cheaper (don't we always)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

good software

Used monthly for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

Pros
Great software that works for all real estate

Cons
The price is expensive and does not offer anything different than

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Justin K.

26 units

Used daily for 1-2 years
Reviewed 2018-10-16
Review Source: Capterra

For the price and how many units I managed ResMan is a great valued service. It has tons of potential but at the same time its internal software logic is frustrating to use.

Pros
This software has the ability to work with almost any need or business. I have been with ResMan for almost 2 years and during that time they and improved the user interface a lot.

Cons
The instructional videos are lacking. The compatibility of ResMan and its services are frustrating at times. Adding a screening company to process applications took about 3 months to get functional. ResMan has a great dash board concept but any time I do anything more then surface deep its internal process is annoying. example: Moving out a tenant is extremely confusing. I had to write myself a cheat sheet with 10 different steps I have to do, to fully process a move out. And the steps are all located in different spots with in ResmMan. I would think a normal repeating operation should be a bit more streamlined.

Response from ResMan


Justin,
Thanks for your review. I'd like to get you connected with a customer success manager ¿ live, not through email or chat ¿ so that we can help you get a smoother ResMan experience. Shoot me an email with your contact information. -- Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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John H.

Great for Large Multifamily Property Managers

Used daily for 6-12 months
Reviewed 2019-10-22
Review Source: Capterra

We used this software for about 6 months and switched. Onboarding was great. We were unique in that we had a lot of single-family properties and we had to make the software work for them but it was not meant for single-family and ultimately switched after 6 months.

Pros
The accounting function of this software was great. I was able to generate recurring bills monthly and automate many of monthly tasks. Onboarding was great, though costly, they had a great team get everything into their system and we had a great trainer come to our office and train the staff. No long term commitment, month to month pricing.

Cons
Even though it is not module based it is very similar to module-based software companies. You have to add the leasing vendor, a payment processor for tenants and collections integration. In all this software gets quite expensive very quickly. Not great software for commercial properties or single-family homes. They charge per property and cost starts to skyrocket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Is Resman for you?

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

Can't beat the price but you sure can beat the software.

Pros
Price. Reports are as good as OneSite. GL combines a lot of activity for certain entries, its an extra step to drill down and see what actually makes up an entry.

Cons
Difficulty in getting help desk to do anything (based on conversion experience with prior balances). If you need a report altered its a week or more project.

Response from ResMan


Dear Sir or Madam,
ResMan strives to provide top notch service for its customers. We built our company and our products around a core belief in customer success, so I'm disappointed if your concerns mean that we are't living up to that standard for you. If you send me an email detailing what your experience has been with ResMan's support team, I'd love to get down the bottom of it. Either way, know that your feedback has been noted and passed to the appropriate department. Thank you.

Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Shakeel K.

Perfect fit for a small time operator!

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

Pros
Great price without any bells/whistles I'll never use.

Cons
Can't think of any. Keep up the great work.+++++

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brent S.

Good features, good value

Used weekly for 1-2 years
Reviewed 2018-10-16
Review Source: Capterra

Pros
We liked the feature set for the price point as well as it works on Mac and Windows platforms.

Cons
Wish Criminal and Credit reporting was more integrated with various suppliers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Faith N.

Resman- User Friendly

Used daily for 6-12 months
Reviewed 2019-08-30
Review Source: Capterra

It's been very pleasant. Any issues we've had, apart from affordable housing, have been rectified very quickly.

Pros
Super user friendly. The search feature in the top right corner allows you to search anything that can lead you to locate the proper resident or prospect.

Cons
The affordable housing side of Resman needs work. We have struggled with completing tenant income certifications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jaqueline A.

I Absolutely Love Resman

Used daily for 2+ years
Reviewed 2020-03-20
Review Source: Capterra

I think Resman is the best product available, compared to all the databases out there you outshine the all categories. The price point is perfect, except when you perform rate increases, upon renewal time. These increases, can take away from all the greatness.

Pros
I love how easy it is to set up and customize. Admin access is the absolute best, if I ever get stuck i simply pull up the resman help link and type in my concern, and boom, I can figure it out.

Cons
I wish set up was quicker. If a devoted team got it all done day ONE /TWO omg that was would be amazing. I get it takes time, but maybe it could be done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karen B.

Growing Painfully

Used daily for 1-2 years
Reviewed 2018-10-12
Review Source: Capterra

I am very frustrated with the Affordable side of Resman. It takes a long time to get them to correct issues and often they do not get done. Some of their support staff are exceptional and others have no clue.

Pros
I like that Resman works well with offices that run multiple properties. It is easy to move from one property to the next and to move resident between properties. It also has a good selection of reports.

Cons
Resman does not handle many of the affordable property tasks very well. Doing recerts and renewals is very confusing and is not working the way it should. They don't seem to have a good grasp on the Affordable Housing needs. They are working to correct these, but it is a slow process.

Response from ResMan


Hi Karen,

Thank you for sharing your thoughts. As you know, we have grown from a small startup with almost no resources. Oftentimes, rapid growth comes with growing pains like the ones you mentioned. Over the past 9 months, we have made substantial investments in our affordable edition. Expect to see those improvements rolled out over the next 3 months. We worked with one of the largest providers of affordable housing to make the best available product and we're wrapping up that work now.

Furthermore, our growth has required additional staff for the customer success team and we have high expectations. My hope is that you're experiencing the tremendous team we have now, as well as those who are still getting up to speed.

I'm happy to connect offline and help however I can. Expect one of our customer success leaders to reach out soon. Thanks for choosing (and sticking with) ResMan.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Tiffay A.

Fickled Resman

Used daily for 6-12 months
Reviewed 2018-10-12
Review Source: Capterra

ResMan has some reliability issues, but the platform overall is generally easy to use, easy to train new hires on, and works well for contacting prospects, and current residents. Needs some work on reports, template messaging, calendar access, and quicker integration.

Pros
Affordability, integration is generally easy, minimal training required for use

Cons
Constant issues with freezing, integration with ePremium took an incredible amount of time, complicated ways to address simple reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Becky O.

Easy, convenient

Used daily for 6-12 months
Reviewed 2020-08-04
Review Source: Capterra

Pros
I love that I can get an easy overview of my entire portfolio. The dashboard is useful, the reports are great and the software is very intuitive. There is an easy flow between products and everything is included in the monthly price.

Cons
I would like better reporting for excluded units

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeffrey B.

Resman's Rocks

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

Great software that provides great value for the money.

Pros
Ease of use to do the things that you need to do. Easy to check financial statements or provide tenants with a copy of their statement

Cons
Some navigation could be difficult to find certain items

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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HEATHER P.

Serves It's Purpose

Used daily for 2+ years
Reviewed 2018-10-06
Review Source: Capterra

Pros
This is a cost effective way to manage a property.

Cons
No way to download accounting to QuickBooks to handle accounting after selling a property. Needs instructions for Custom Reports. Customer service is very nice, but getting an answer is hit or miss and I often call other ResMan users because the customer service reps couldn't answer my question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Richard T.

Easy tracking for multiople locations

Used daily for 2+ years
Reviewed 2019-06-07
Review Source: Capterra

Overall experience has been great. Invoice processing, rent collections, reports. All work very well for me.

Pros
I like having the ability to drill down into P&L statements for a location, then being able to just change the parameter to select another location without having to open another P&L first. ResMan provides instant updates of changes made in accounting by a simple refresh. Also, each apartment can have individual amenities listed and easy to update market pricing.

Cons
I know it is a safety feature, but when I switch windows to check emails for 20 minutes or so, ResMan forces me to sign back in. As I said, I realize the need for that, but the question is what I liked least and that is the only thing I don't care for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin F.

Best day to day tracking and reporting

Used daily for 6-12 months
Reviewed 2020-08-04
Review Source: Capterra

As a very hands on management team we are big fans of the reporting and openness of Resman!

Pros
The day to day data tracking and reporting of industry standard KPI's is better than most softwares! The rent, renewals, increases, exposure, expirations, etc, all the best we've seen! Invoices are stored neatly.

Cons
Collections don't seem to be fully integrated with our bank account (may be due to low income housing/recording of housing deposits?) On sites sometimes struggle with inputting application dates and move in dates to be the same date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kimberly R.

Fantastic Property Management Software

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

It is great managment software at a very reasonable cost and I love how they cooperate with other vendors to integrate pieces that aren't built into the system.

Pros
Love the reporting, ease of use and great accounting functionality and accuracy.

Cons
Support team isn't as knowledgable as they used to be. Things get fixed but it takes longer than it used to .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Excellent for SMB's not enterprise ready

Used occasionally for 2+ years
Reviewed 2018-10-12
Review Source: Capterra

We have been using ResMan for a couple of Affordable communities and have enjoyed the ease of use and the layout of the affordable module. We are a larger organization and though it is an excellent product that I would recommend to those in the SMB market or new to property management, it is not quite what I would consider a competitor for enterprise systems, like Yardi Voyager, but better than Realpage OneSite. If you are looking for something robust and engaging for your communities then I would give ResMan chance. If you are looking for something with a stronger emphasis on accounting, investment management, and customization then you might want to consider other options.

Pros
The software has a strong focus on the resident and operations of the community. The layout is simple and easy to understand. Good PM and resident accounting.

Cons
The accounting side is not quite there for investment management, ownership, or advanced enterprise level accounting. The options to customize or create custom reports is difficult and a large learning curve for non-technical users.

Response from ResMan


Dear Sir or Madam,

Thank you for your feedback and thank you for being a loyal customer. We are happy to hear that ResMan has made managing your Affordable communities much simpler. We are also very excited about where we are headed in terms of our accounting and reporting features. Stay tuned. In the meantime, if you need additional assistance or help reaching a specific goal, reach out to me and I can get you connected with our support team.

--Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Allyson L.

Oversold their features & Support stinks

Used daily for 6-12 months
Reviewed 2019-06-07
Review Source: Capterra

Onboarding didn’t cover what we needed and our account rep and support is a steady disappointment.

Pros
The dashboard is simple. Getting around is not as complicated as other property management CRMs.

Cons
The features they used to sell us on the software do. not. work. They don’t offer an open API. The reports cost extra to pull exactly what you need.

Response from ResMan


Hi Allyson. I'm really sorry to read your feedback about ResMan. I know about your specific experience and can commit to you that the onboarding and support issues you experienced are behind us. We're growing rapidly. Every now and then there are hiccups. We've identified the issues and put in place the right people and processes to ensure that what happened to you doesn't happen again, to any customer.

We do offer an open API, and for the sake of our entire customer base we require that it is responsibly used. That requires a nominal screening, approval, and terms of use agreement for each integration.

On the reporting side of things, ResMan includes hundreds of standard reports; each are widely used by hundreds of customers and covers most reporting needs for most of our users. A custom report does have an additional cost, unless we hear the same report request from multiple customers.

Thanks for the review!
Dennis Behrman | SVP of Marketing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Kristen S.

Easy to use and great for affordable properties!

Used daily for less than 6 months
Reviewed 2017-05-24
Review Source: Software Advice

We are a small property management company, managing roughly 200 affordable units and 16 market rate units. We manage both multi-family and single-family homes. We went "live" with ResMan about two months ago and couldn't be happier. Before we had been using Quickbooks and spreadsheets, lots of spreadsheets, and it wasn't efficient for the size of our business or to be able to grow our business. With the majority of our units being affordable, tax-credit units we knew we needed a property management system we could rely on and that would allow for the specific reporting and tracking that comes along with managing tax-credit properties. ResMan has exceeded all of our expectations when it comes to the affordable side. The implementation process went as smooth as it could have gone. And now that we have been actively using ResMan for two months, we are so happy with our decision. ResMan has allowed us to focus on other tasks that come with running a property management company that had been ignored due to the time it use to take us to record everything and run all of our necessary reports.

Pros
We love all the different kinds of reports ResMan offers and the ability to click into the detail from the reports. It is also so easy to get around in ResMan and being able to use the search bar within ResMan. Wonderful for affordable/ tax-credit properties. Being able to chat/message with the support desk or have someone call you within hours and explain and walk-through fixing any issue has been so helpful.

Cons
When posting recurring charges, you have to post everyone with a recurring charge, there is no option to take anyone out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mollie N.

Leading Management Software

Used daily for 2+ years
Reviewed 2020-08-13
Review Source: Capterra

From the initial implementation of my first property 7 years ago, to my most recent, ResMan works along side you and your team, keeping everyone on track to ensure the property is set up properly. We truly value this software, and highly recommend it to other management companies.

Pros
Having worked with other software, such as Yardi & OneSite, I am a firm believer that the very best software for the multi-family industry is ResMan! ResMan is extremely user friendly, easy to navigate, and the flow makes sense! The financial reports are excellent and meet the needs of my owners.

Cons
Overall, my experience has been very positive and I cannot think of a negative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cris L.

Great Full-Featur Program and Easy to Learn/Use

Used daily for 1-2 years
Reviewed 2019-06-07
Review Source: Capterra

With managing almost 350 units, we were swimming in Work Order and Maintenance information that was hard to keep track of. ResMan has removed that burden and everything is within reach for accounting, maintenance, property managers and Administrators. We are adding several hundred units to our Management Company over the next 12 months and we know that implementation will go well.

Pros
We came to ResMan from using QuickBooks only and keeping all our property Management in files, on our server in electronic format and/or lists and lists and files of Maintenance records. We loved how easy Implementation went, and how, like QuickBooks, you can drill down to the details in ResMan. We now have all of our property management documentation in one place from Tenant files to Maintenance to Affordable Housing reporting information. Each time we contact support for assistance, the response is quick and very effective.

Cons
We still have not "cracked the nut" with the Tax Credits Compliance Reporting seamlessly working with our Nebraska Housing Finance agency. We are doing the Compliance Online with our funding agency manually until we can get back to working with Support and our Funding Agency to get this reporting in the format we need. We know we can find a solution but our Management Company is growing so fast right now, we are tackling getting our new units into ResMan and then will get back to solving the Tax Credit Compliance reporting piece.

Response from ResMan


Cris, thanks for taking the time to review the ResMan platform. You're right that compliance is a tough nut to crack but we are working at top speed to increase the innovation lead we enjoy in affordable. Our design philosophy is to provide a platform that helps businesses like yours grow. We're thrilled to be part of your growth journey!

Dennis Behrman | SVP of Marketing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

ResMan Software Review

Used daily for less than 6 months
Reviewed 2018-10-05
Review Source: Capterra

Support is A+, Training was A+, Sofware is mixed. On the Accounting side it is an A. On the management side we have had several issues and would say it is a B-.

Pros
The back end accounting system. It is easy to enter bulk bills, scan and pay them. It offers a complete accounting solution so we no longer need to run our management software in one system and have our accounting books in a separate system. Support for ResMan is also 5 stars. With our previous software, we would wait days to hear something back about an issue we were having. Training was also great and they work to get all your information imported into their system.

Cons
The search function in the system is VERY limited. ResMan says it is intuitive but really unless you are searching exact text you get nothing. That is our biggest complaint with the system. Also, the system is almost module based which we were not used to. You have to have separate contracts for background, collections, lease generation, website, etc. This leads to very high cost for the software. In addition there is no mobile app you have to log in to your cell web browser and just make it harder to use than some of the other software out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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