Gym Assistant Reviews

It is very easy to use and has all the functions we need.

Nothing. I like everything in this software.

Thank you for your supportive feedback. We are pleased to see you find Gym Assistant software simple to use and powerful too. We appreciate your business, thank you. - Gym Assistant

The product helps with obtaining all aspects of accounting regarding sales. It is in depth, clear to understand and help full for tax reports.

The help button could have more answers instead of using the manual.

Thanks for your feedback about Gym Assistant Software. Don't hesitate to reach out to our Support team for answers via phone or by email, we always respond and are glad to help. Thank you - Gym Assistant

Able to allow 24 hour access to our gym through the card software. Its easy to use most of the time, but there are some glitches. Easy process and new member entry. We like the SMS feature that sends text to notify of denied access or membership due.

Its expensive. The customer service is non-exsistant once you pass your initial trial unless you pay them an unreasonable customer service fee. They won't even respond back to you on small questions unless you pay them first. Every little option cost extra. In a small gym like ours this gets to be very expensive and digs into our overhead. Their system is very off and on again and sometimes freezes up and won't let people in, usually on weekends when the office staff isn't there. We would switch, but honestly there isn't another option for 24hr access systems.

Thanks for your feedback about Gym Assistant. Good News! You have an active Support subscription that is valid through 01/02/2024. So you are currently eligible for Support services at no additional cost. We will have our Technical Support Team reach out to offer assistance with your door Access Control system. We appreciate your business for over a decade and beyond! - Gym Assistant

It's simple, I'm not over loaded with a bunch of bells and whistles that I won't use

The software is not stored online, or web based

We appreciate your overall positive feedback about Gym Assistant software. We are glad you find it easy to use as designed. Thank you for your business - Gym Assistant

I loved the simplify of the software from the beginning. We needed something with access control and POS and this offered it all without needed a lengthy training course to use it. The ability to customize membership settings to match our unique plans was essential.

I believe we came into this company quite early and thus have been able to walk through some of the growing pains associated with growth and added features over the last 12 years. The reports had some glitches early on that had me concerned, but have been cleaned up nicely.

Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "great customer support". We appreciate your business for well over a decade and beyond! - Gym Assistant

I've never had any other software, so it's hard for me to compare to others. For all of the years that we've used the software, I'm still learning everyday. It's really helpful when someone walks you thru the process step by step. I'm a hands on type learner.

I would like video demonstrations of how to use the product better. I'm not computer literate, so reading a booklet is like starting a Greek language from scratch. As I said, I'm more of a hands on learner. I understand a fee should be involved for assistance and for technical difficulties the $350.00 annual fee is reasonable, but I feel some leeway should be given for loyal customers who have been with the company for years and have given many referrals for the product? A simple fix shouldn't warrant a $350.00 charge? IMO

Thank you for the positive review. We are glad Gym Assistant software has been able to help you operating your fitness center over the past decade. We agree, we need to offer some video help content, coming in 2021! Our single support ticket cost is $85 or maximum $310 for a full year. You can find our transparent Support policies listed here on our Website https://www.gymassistant.com/gym-assistant-support-policies/ We appreciate your business, thank you - Gym Assistant

I love the value that you get. From starting your first location with 100 members to expanding to multiple locations with 1,000+ members, Gym Assistant is robust enough to handle it. Easy to train new employees to add new members, ability for multiple membership packages, flexibility with monthly or daily billings. Point of sale add on for snack bars or retail merchandise is a great interface.

Could use a class scheduling module. Also, ability to have dual entry for the controllers, a fob and a 4 digit code for the keypad.

Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software good for managing your overall gym operations. We appreciate your business over these past many years and beyond - thank you! - Gym Assistant

I liked it because with the help of my son, the set up was easy and the company was very helpful with taking him through the process. I like the fact that for a $100/year, I can have the company at my disposal to talk me through any questions I may have in setting it up. The 24/7 access is wonderful. Even if the electricity takes down the computer, the unit allows current members to still check in and keeps the information for me to put on the computer when I can get the program running again.

Taking time to use it to it's fullest is not something I have found yet. This is not the software's fault, it is mine.

Thank you for your positive feedback about Gym Assistant software and our standalone Access Control system. Please don't hesitate to reach out to our technical Support team for help identifying available features and functionality. We appreciate your business - Gym Assistant

The system is easy to use and has good functionalities.

Better personal training tracking system is needed. Secondly -- We opened a second location and the [SENSITIVE CONTENT HIDDEN] himself sold us on the fact that we could link the 2 locations together. Just shy of 1 year later, the 2 gyms were linked, and we have had nothing but problems. We have called and emailed with no reply back. On numerous occasions we have called and emailed them and [SENSITIVE CONTENT HIDDEN] said that [SENSITIVE CONTENT HIDDEN] would need to answer that question... and sometimes weeks would go by with no response. Sometimes 2 and 3 follow ups would be required before we received a response. To date our 2 gyms aren't linked properly (since January 2019). Truly disappointed!

We apologize we have not serviced your account successfully. Our technical Support team will reach out again today to continue to work on resolving your technical issues. Our whole team understands and we are sincerely sorry for your disappointment. - Gym Assistant

You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles.

Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage.

Thanks for your positive feedback about Gym Assistant. We are glad you find our software a "Great baseline product". You might consider operating integrated payment processing to make the overall Billing process more efficient. We appreciate your business for nearly two decades and beyond! - Gym Assistant

I really love the fact that I can work Gym Assist around our business model instead of having to run our business around the abilities of Gym Assist. We are punch card and add-on services heavy, rather than long term membership heavy and Gym Assist is flexible enough to manage these services well. In addition, we can customize reports to show exactly what we need to see to keep our business on track.

When taking a payment to renew a punch card the software shoots up an alert saying how many visits are now available but they visit number cannot be edited from that screen. We have to go back in and edit the member to change the number of visits. Not a big deal, but it's an extra step.

Thank you for your positive feedback about Gym Assistant. We are glad to hear you find our software easy to use and flexible to your business requirements. We appreciate your business over these past 18 years, Thank you! - Gym Assistant

Gym Assistant does not charge monthly fees, it is easy to navigate, has a small learning curve, and has awesome customer support.

If they had an admin website/portal and/or admin app developed - absentee facility owners or managers who are away longer than normal time periods could manage membership changes and/or FOB issues. Using a software program that mirrors the desktop has not always worked well for us.

Thanks for your very positive feedback about Gym Assistant. We are glad that you find Gym Assistant "A++ Gym management software and customer support." Also, our Software Development Team is currently working on your wish list, so new features start getting released towards end of year, stay tuned... We appreciate your business over a decade and beyond! - Gym Assistant

Without requiring a monthly subscription Gym Assistant is a nice program for maintaining & monitoring membership at your gym. It has enough features to do most of the things we want to do. I would highly recommend getting the network version so you can have one dedicated to check-ins and use other computers for inputting & updating information.

There are some features that can be hard to understand and that the manual doesn't give clear information on their use. Like the difference between; Inactive, Terminated, Freeze, Hold, Archive, Deleted. But if you are looking for a cost effective program it is a good value for the money.

Good to read! Thanks for your feedback and reasonable comments about our software. We will reach out to you directly to better understand your challenges and see if we can help simplify your activity using Gym Assistant. We appreciate your business. -Gym Assistant

Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members.

The time zone difference when needing assistance is probably the least convenient thing.

Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy" to use and our Member Portal "convenient" for you and your members. We appreciate your business these past few years and beyond! - Gym Assistant

Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad.

Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin

Thanks for your positive feedback about Gym Assistant. We are glad you find our software "super easy" to use for Billing and activity tracking. We appreciate your business for the past few years and beyond! - Gym Assistant

I loved the new upgrade with sms for membership renewal.

We had some software issues initially, but the tech support team knocked it out of the park and kept me up-to-date on every step.

Thanks for your positive feedback about Gym Assistant. We are glad that you find our software has made member management "much easier" and back by helpful Tech Support. We appreciate your business over the past many years and beyond! - Gym Assistant

This product has been amazing to use for out start up business, We have not had any issues at all using the product and when needed; the customer support is top notch outstanding. They call you back within 30 minutes so you never have to worry about things not working properly or just general questions.

there is nothing here to report. Everything works GREAT!!!!

Thanks for your enthusiastic feedback for Gym Assistant software. We are glad you are a satisfied user for your business. - Gym Assistant

The software is easy to use and maneuver. When we purchased the fitness center, this software was already being utilized and it was simple to jump into the program and learn how to use it.

We are happy with the software at this point and cannot think of anything that we are not happy with.

Thank you for your valuable feedback about Gym Assistant. Your account has been operating with Gym Assistant software for over a decade. We are glad you were easily able to continue using it, and also upgrade to our standalone Access Control system. We appreciate your business, Thank You! - Gym Assistant

It gave me the option of doing things independently unlike other gym software that also charge for additional services. It has been easy to use and adjust to as I increase it's uses such as Insurance tracking and reporting.

It only allows for one credit card provider to integrate billing with. Not all entered transactions show up on the the journal history.

Thanks for your positive feedback about Gym Assistant. Our software is designed for independent gym owners like you to be easy to use and help operate your gym business more efficiently. We appreciate your business for over a decade, thank you - Gym Assistant

This program is very easy to use. It has a lot of features that we do not need or use because we’re a very small center but I’m guessing larger gyms would utilize more of the features.

We had to purchase a whole new program when we hit 1000 members. We couldn’t just upgrade because our program was so old and the program was not designed to enroll people after 12-31-2019.

Thank you for your valuable feedback about Gym Assistant. We are glad you find our software easy to use and it helps you operate your fitness center. We appreciate your business for over a decade - thank you! - Gym Assistant

The customer service is great , I’ve never had a problem getting help , honestly if it wasn’t for how great the customer service is , I would have changed to a new system with more functionality.

It’s An old interface, it doesn’t have any mobile support , and to get multiple computers to access the system is a pain.

Thanks for your positive feedback about Gym Assistant software. We are glad to hear our technical Support has been there for you when you need it. Our Team will reach out to you about options for Networking and Remote Access. We appreciate your business, thank you - Gym Assistant

Very easy to get started with, lots of help when needed.

Writing emails, I find it overly complicated.

Thank you for your positive feedback about Gym Assistant. We are glad to hear the process of transitioning and using our software was easy. We appreciate your business, thank you! - Gym Assistant

The feature I like most is the ability to keep track of my members.

The resetting of the barcode reader after there is a power cut.

Thanks for your positive feedback about Gym Assistant. We are glad that you found our software easy to use and helpful with membership management. We appreciate your business over the past decade and beyond! - Gym Assistant

The team that handles questions are amazing! The ease of use of the software allows for quick training.

There is not a feature to handle the acceptance of insurance payments as a group

Thanks for your positive feedback about Gym Assistant. We are glad you find our software software easy to use and backed by "great" staff. We appreciate your business over the past couple years and beyond! - Gym Assistant

That is tracks what time people come in.

I would like to specify what kins of memberships to send renewal notices to.

Thanks for your critical feedback about Gym Assistant. You currently have an active Support subscription and we will have our Support Team reach out to gladly offer assistance with sending renewal notices to members by using the custom Reporting tool in the software. We appreciate your business for over a decade now and beyond! - Gym Assistant