The staff at Kicksite is amazing, in addition to their software. They have thought of everything!
Pros
Kicksite automates everything, intuitively!
Cons
I wish people could join online as a recurring billing member. At last check, they can sign up and pay for trial memberships, classes and seminars.
Rating breakdown
Likelihood to recommend: 10/10
As a proud user of Kicksite for seven years, I am continually amazed that the innovative approach they take to ensure my success as a school owner and operator. Their continued development of new tools and updates over the past decade have allowed my business to continually grow and thrive. Anytime I have a challenge, the Kicksite staff is quick to address it and provide solutions or workarounds. When our country and our industry was hit with the challenge of Covid 19, Kicksite was quick to offer timely, positive, and vital support for school owners, encouraging them to utilize online tools and other unique approaches to actively engage with their students and families during the quarantine. Now as our country re-opens, Kicksite remains on the front lines providing outstanding informational tools, webinars, and experts in various fields to consult and help school owners safely get back in action again. My sincere thanks to [SENSITIVE CONTENT HIDDEN] and the entire Kicksite Team for your continued leadership and passion for excellence. Keep up the great work! Grandmaster Garth Cooley Indianapolis, IN
Pros
Video & Document Libraries
Email & text communication and scheduling ability.
Test & Event management features.
Cons
Mobility of documents within the library - which has been restored! :-)
Rating breakdown
Likelihood to recommend: 10/10
Maggie (and ALL staff) have been extremely attentive and professional especially at times when I was not my best self.
Pros
Integration.
Cons
Inventory (not sure if it's a user error or lack of education on use) - would like a order list once inventory levels reach a set amount.
Email - after reviewing the tutorial, I am able to create more aesthetically pleasing emails, however, going through the time and effort of uploading pics into Flickr is a pain.
ATA communication link. Not sure entry of testing results is efficient yet. I will try to use it again after August 26 testing, however, a video tutorial would be nice. I have to submit a Tiger testing, then ask headquarters to hold before shipping certificates, then submit a MAK and Adult testing. I don't see a way to do that at kicksite.
Website Dojo communication link. I am getting leads from my website and having to enter them separately into kicksite. I'd like them to communicate.
Thank you for your review of Kicksite Ms. Palacios. While it is our focus to achieve all 5 Star Reviews, we are grateful for the opportunity to improve on any, and all, facets of your Kicksite experience.
The two areas that have our full IT attention are Point of Sale and further enhancements to communications. We are excited about our plans and eager to roll out functionality to make things even easier for you. Updates are coming!
As it pertains to testing submissions and lead capture, we have already shared some additional instruction on how to submit testing results with ease, as well as how to ensure Kicksite is seamlessly, and automatically, integrated with your website provider.
Thank you gain Ms. Palacios. We take great pride in providing you the highest customer service and the most effective software.
We value your feedback and continue to work tirelessly to keep Kicksite at the top of the Capterra review rankings.
Rating breakdown
Likelihood to recommend: 6/10
Do your students interact outside of the dojang? With Kicksite, our students manage their own user accounts, stay up to date on events and communication, have curriculum videos and documents at their fingertips, and share their victories on their Facebook page. It saves our staff time and that saves our schools money because our students can update their contact information and use Kicksite 24/7 from anywhere in the world...and so can our staff! Facebook has become the most efficient advertising platform to market any business using FREE digital word of mouth marketing. There is no better way to advertise and Kicksite integrates Facebook by letting our students proudly post their rank promotions on their timeline automatically. We were hesitant to switch our 1100 students fearing a data transfer nightmare, but Kicksite's professional and knowledgeable staff made it as seemless as possible. And when we have an issue or suggestion to improve or add a feature, Kicksite listens! They offer solutions or work to create one. The staff of Kicksite are amazing, fast, respectful, and resolute! You will never contact them multiple times for an unaddressed, unresolved issue or an unreturned phone call. They will take the time to train your staff, share video tutorials, and walk you through your transfer to Kicksite. They are not just Kicksite savvy, they are also school owners and offer ingenious solutions to improve our schools... even ideas unrelated to Kicksite. There is a very minor con for schools with multiple locations and large student populations. It can be tedious to manage attendance for students who train at multiple locations and to send school-wide announcements to all locations since each of our locations have their own separate Kicksite account. Our staff have to ensure they stay on top of it and we copy-paste announcements. We would love to see a newsletter template feature similar to Mail Chimp or Constant Contact that can be sent to all of our Kicksite accounts at once...hint, hint! But it is a small issue compared to the many features that simplify, connect, and improve our relationship with our students both in and outside of the dojang. Overall, Kicksite is user-friendly, interactive, and always growing with improvements well beyond what other school management systems offer with EXCEPTIONAL and speedy customer service. Thanks to all of the staff at Kicksite!
Rating breakdown
Collections are so much easier with the automated billing system in place.
Pros
We have been using this software for tracking our student attendances, scheduling events such as testing, billing and collecting monthly dues, etc. It works beautifully and if we need customer support for understanding a feature we haven't used, the staff at Kicksite responds quickly and always walk us through any questions or training. We also got lots of free training when we initially signed up for the service. Can't stop talking about much easier my job as co-owner is since we got Kicksite!
Cons
We have zero complaints and love this software for it's ease of use. It's perfect for a martial art's school!
Rating breakdown
Likelihood to recommend: 10/10
0 to 50 active students = $79 per mo
51 to 100 active students = $99 per mo
100+ active students = $149 per mo
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