VersaPay ARC Pricing, Features, Reviews & Comparison of Alternatives

Pros
The ease of use and it's customer-friendly platform. The automatic notifications feature eliminates the time it requires to follow up with customers who have outstanding invoices. Tagging customers in to different categories helps develop lists and keeps you from scrolling through page after page. Our company has saved an extensive amount of time and money in man hours by switching to Versapay. Any questions that arise are quickly answered by customer support, usually within the hour. Having a support team as exceptional as Versapay's standing by is what makes this software a class above the rest.

Cons
This software keeps improving and they listen and deliver on what clients are requesting. Any request I have made has been implemented with new updates, or customer support solves the issue for us in a timely manner. Therefore, I have no complaints about this software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
ARC is very user friendly and I find it extremely intuitive to use. ARC syncs with our accounting software which allows for efficiency in cash posting, A/R review, and customer service requests. Being able to see an entire shopping center's or our whole portfolio's A/R balance in one easy-to-read dashboard has been a great perk as well. Direct communication to our tenants through the comment section has been significant for our tenants and we've received numerous inquiries this way and feedback from them that this capability is greatly appreciated.

Cons
The load time for the web page can be a little frustrating at times, but we're also aware that we're attempting to load thousands of data points which can contribute to these load times.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I really enjoy the ease of use of the software and how easy it is to maneuver within the website. By having these qualities it in turns makes it very simple to train employees and customers on how to use the website. Also, by not being a difficult software to use, it's very easy for our customer's to have more of an accepting attitude towards the implemented change.

Cons
The only con I have found with the software to date is applying short payments to multiple invoice payments or applying credits to payments. I find that when trying to use a credit while making a payment on an invoice it adds the credit amount to the payment rather than deducting.

Rating breakdown

Likelihood to recommend: 9/10

Pros
- Our CSM, has been very helpful in growing our product knowledge - They are open to improvements - Added branding enhancements - Able to handle large volumes of data

Cons
- No Discounts - We struggle to get customer engagement - Wish tags did more, they are just a filter, some tags could be pre-developed and attached to actions

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is very easy to use. It assists you greatly with the task of collections but in a low key way. Customers have ease of access to their accounts and can pay through the portal if they like.

Cons
I wish there were a few more report options. Also being able to merge duplicate accounts would be very helpful.

Rating breakdown

Likelihood to recommend: 10/10