Private Practice Software Reviews - Pros & Cons, Ratings & more

vcita

SimplePractice

Zanda (formerly Power Diary)

Cliniko

Jane

Private Practice Software (PPS) is a practice management software for private healthcare organizations of all sizes, including solo practitioners, large clinics, and hospitals. The patient management software creates treatment notes, manages appointments, generates marketing reports and more.

Private Practice Software

Android

Linux

Web-based

Windows

iPad

iPhone

Sports therapist

I like the ease of using PPS and the support is great too. It’s very straightforward and offers many great features within it.

Practice Manager

Outstanding - mainly because Rushcliffe our provider has excellent backup support and always there if I need them.

Osteopath

The unsubscribe button is often mistaken for the attached file so then the pt unsubscribes and moans at me as i havent sent them their receipt. Which is now impossible for them to receive.

Podiatrist

We have used PPS for over 20 years and it is good solid software. The support team do a great job.

The diary and appointments function are great and easy to use, but I particularly like that we can use PPS for everything we need from invoicing to client contact to marketing.

Manager and clinician

Difficult to contact to discuss any problems as no central phone number they all work from home.

Administrator

Detailed history of activities. The support team is amazing and is always ready to help.

Physiotherapist

The customer support is amazing for PPS, definitely worth the money.

Sometimes the software is slow but as we found out it was the computer anti virus software that was causing the problems.

Ease of use and intuitive with excellent customer care.

Clinical And Administrative Medical Assistant

It has an advanced billing and invoicing system, which is one of its best features.

All patient records held in one place, no need for any paper in the practice. Accounting made easy and simple to keep a track of outstanding accounts.

Very good, cost effective practice management software.

Practice manager

Fabulous product and fantastic customer service.

Partner

This is a new problem and really is irritating.

It's been very good for many years but appears to be becoming a little clunky of late.

PPM Express

Google Calendar

Microsoft Excel

MDToolbox-Rx

On a daily basis, it helped me schedule appointments, manage patient records, and handle billing and invoicing efficiently. I had stated it was old-fashioned but got the job done.

The Good Ol Private Practice Software

Only practice software we've had, we'd done everything on paper till we installed it in 2011. We have considered changing when other companies run promotions but always come to the conclusion that we're getting good value and service. 

PPS Standalone System

customer service is very good- If i have any issues a quick email to PPS support gets the problem sorted promptly

I have used PPS as my practice management software for nearly 25 years

I installed PPS in 2001 and it has been consistently reliable. It is excellent for producing accounts and documenting patient attendance. 

Does the job 

Was good when it was first launched.  I would definitely go for something more reliable if chosing again.

Increasingly disappointed

PPS software implementation across all of our clinics was one of the best operations decisions we have ever made.

A great decision to move to Rushcliff's PPS software

software is just OK, serves most of our purposes but feels very dated and lots of frustrations with it, support people are generally excellent 

Just OK but decent value

Hi Sasha, thanks so much for taking the time to leave a review, your feedback is incredibly important to us. I'm sorry to hear that you have experienced some issues with bugs and/or glitches, our technical team works very hard to resolve any issues that are identified whilst keeping a good balance of developing and releasing new features. Our beta program does allow early access to updated versions of PPS which may contain some bug fixes that you are waiting for, if you are interested in accessing our Beta programme, please let the support team know and we would be happy to guide you through it.

I have remained a customer as PPS has had good customer service and whist not perfect is good across all areas. 

Efficient and Flexible 

Hi Philip, thanks so much for taking the time to leave a review, your feedback is incredibly valuable and helps us to ensure that we can continue to offer the best possible service to all of our customers. We're so happy to hear that PPS is meeting your needs. As we continue to introduce new features, don't forget to take advantage of our free online training to ensure that you are always making the most of PPS!

Generally good over the years but feel I under use it. Could do with a refresher course and start doing notes electronically. 

Evonne Prince 

Hi Evonne, thank you so much for taking the time to leave a review of PPS, we really appreciate your feedback, it is incredibly important and enables us to continue to offer the best possible service to our customers. There are a few different ways to find patients in PPS, including using part of their name, email address, telephone numbers etc. This is something that we could go through in a free online training session which you might find useful as you also mentioned perhaps needing a refresher course. Your free training session can be booked via our website or by emailing our support team.

Easy, reliable , supportive team when had any issues. Affordable for a lone practitioner. Creates reminders for patients and a reliable accounts info 

Great for a lone practitioner 

Hi Stephanie, thanks for your wonderful feedback. We're so happy to hear that PPS is able to support you in your practice as a solo practitioner. We'd love to offer some advice on how to make finding your patients easy, if you'd like some help on this, please email our support team. We do also offer free online training which you can book via our website if you would like any help with any other areas of PPS.

Great service 

Hi Ruth, thank you for taking the time to leave a review of PPS, your feedback is incredibly important to us. We're delighted to hear that you are so happy with with PPS and the service that we provide. We'd love to see if there is any help that we could offer to make it easier for you to locate your assessment sheets when you need them, feel free to book a free online training session via our website at your convenience or please do email our support team, I am sure there is something we can do to help!

I generally think that PPS covers most if not all of our needs and is user friendly. New members of staff sometimes can take a long time to get to grips with everything but the support staff are excellent.

A great all-round solution for our Healthcare Small Business

Hi Sam, thanks so much for your wonderful feedback. It's great to hear that PPS is able to support all of your practice needs and that you've had such a positive experience with our support team. We do offer unlimited online training, please do feel free to take advantage of this whenever you get a new member of staff and hopefully we can help to get them up to speed a bit quicker and take the pressure of you and the team. You can book training at any time via our website.

Great and happy to continue using it. Not had any real issues with it since I started using it 

Great Software 

Hi Gael, thanks so much for taking the time to leave a review of PPS and thank you for such positive feedback, we are so happy to hear that you are enjoying using PPS and making the most of everything it has to offer. I will pass your feedback on the 'repeat appointment' feature to our development team, we are constantly updating PPS Express so please keep an eye on your emails for the latest on updates and new features.

I'm been using PPS since about 2007 & will continue until I retire!

Highly Recommended 

Hi Tim, thanks so much for your feedback. It's always a pleasure to get a review from a long-term PPS user. We're so happy to hear that PPS has been supporting you and your business effectively for so long and we're delighted that we've been able to provide such a friendly and helpful service, long may it continue!

Very good, cost effective practice management software. A real game changer!
 

Brilliant system!

Hi Sarah, thanks so much for your wonderful comments. We're so happy to hear that PPS has played such a big part in the success of your practice and it's great to read how you have put the different aspects of our services to use! 

Highly recommend for ease of use and reliability. Customer service is outstanding.

Fabulous product and fantastic customer service

Hi Jaqueline, thank you so much for taking the time to leave such a wonderful review. We're delighted to receive such positive feedback for our team and it is amazing to hear that PPS has been supporting your practice for so long, long may our partnership continue!

Overall it is positive. We have had issues in the past but happy to remain a loyal customer!

PPS Review

Hi Gareth, thanks so much for you feedback. We're so happy to hear that your general experience with PPS has been a positive one. We're really keen to offer lots of help and support to our customers, so we'd love to connect via an online training session to see if we can help with any areas of the system that you feel might be less intuitive. You can book a free online training session via our website or by emailing our support team. We do also offer PPS Express, if you are currently using PPS, you might find PPS a little easier to use, we'd be happy to offer a free trial to see if you like PPS Express and the different user interface, please do get in touch if this is something you would be interested in, we would guide you through it all, of course.

Good, have been happy to use and would use again. Add on costs might be prohibitive

A useful system with flexible option to meet individual need

Hi Karen, we really appreciate you taking the time to leave such a lovely review of PPS. There is a solution that will remove the need for you to copy and paste your emails that our support team can assist you with by simply swapping our default SMTP details with your own. Making this change would mean all outgoing emails from PPS can be seen in your email client's sent box, this might make it easier for you to use the built-in email facility and save you a few extra steps.

Excellent software for all medical or client based companies

Hi Susie, thanks so much for taking the time to leave a review for PPS. We're delighted to hear how happy you are with the service that we provide and that PPS has been able to help you and your practice thrive! We do offer free online training if you'd like to go through the online patient forms with a member of the team to see if there are any improvements we can make for you and your clients. If you'd like to go through this with someone, you can book a training session via our website or email our support team.

Really good support been with them 22 years 

Good for mailings

Hi Rachael, thanks so much for your lovely review and we're so glad to hear that PPS is helping to promote and support the continuing success of your business! As for the unsubscribe link in your emails, this can easily be resolved by switching to using your own SMTP details rather than our default ones. If you pop our support team an email they can help you to make this change and hopefully it will improve your client's experience and avoid accidental unsubscribes!

Excellent Software

Hi Susie,

Thanks so much for your lovely review, it's really great to hear such good feedback from a long-standing user of PPS! We're really please that your experience over the years has been positive, long may it continue!

Excellent software and Good Value

Hi Liam,

Thanks so much for taking the time to leave a review, your feedback is immensely important to us and we are so happy to hear that you enjoy using PPS! Starting out with a new practice management software can sometimes involve a little work, this is why we have introduced free, unlimited, online training for all of our users. Hopefully, this will help anyone to overcome any issues or queries, right from the start.

client consultation notes good, we are somewhat behind over other users with upgrades which is frustrating and the cost is now quite a bit higher than other products. 

Experienced user review

Hi Sandy,

Thanks so much for taking the time to leave us a review, your feedback is so important to us and so we appreciate your unique insight as a PPS user with a bespoke setup. Fortunately, we have already improved the process of making forms available to clients online and this functionality should be available to you and your team very soon, too!

Overall poor. When it works it’s pretty mediocre and reporting is clunky and not user friendly

Expensive and customer service not focussed on the client

Hi Catherine, thanks for sharing your feedback with us and I am sorry that you have had a less-than-perfect experience with PPS and our team.

If we do experience any kind of unavailability of our services, this is communicated as soon as we are aware of any issues via our status page, all subsequent updates are then also communicated via this page. We have found this to be the most effective method of contact with our clients under these circumstances with a user base of just shy of 20 thousand practitioners. In order to offer the highest level of availability, our support team are available via live chat, email and telephone, the latter typically being via clients requesting a callback. This is a change to how we had worked prior to the pandemic and we have had such positive feedback and an upturn in customer satisfaction that we decided to adopt this approach long-term.

We are constantly striving to improve our products and services and so we value your feedback, if you would like to elaborate on any improvements that you think could be made to our reporting system or any other aspect of PPS, please do get in touch.

PPS has exceeded expectations, is much more reliable than our previous system and is responsive to queries.  Having a live status page is helpful on the (thankfully rare) occasions there is a system problem.

Great customer service 😊

Hi Julie,

Thanks so much for taking the time to leave us a review, your feedback is incredibly important to us. We are so pleased to hear that your experience with PPS has been positive. Thanks for the feedback on the emails, I have passed this on to our development team. In the meantime, it may be worth discussing some options with our support team if you are using email templates, as there are lots more formatting options available in this section. Hopefully we can find a solution for you!

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