CDK Global - 2026 Pricing, Features, Reviews & Alternatives

CDK delivers secure, SOC 2-compliant dealership software solutions that brings together every critical part of dealership operations — Sales, F&I, Fixed Ops, Inventory, customer engagement and Accounting. Instead of jumping between siloed software, dealers use the CDK Dealership Xperience Platform to manage everything in one connected system.

The Dealership Xperience is designed for flexibility, which means it supports franchise dealerships, independent lots, multirooftop groups and expanding operations without forcing major system changes.

Connected Suites That Power the Entire Dealership

Dealers can choose from six integrated suites that align with everyday workflows:

• Foundations Suite: Built for multi-store and enterprise dealers who need powerful DMS capabilities, centralized Accounting and advanced process automation.

• Fundamentals Suite: A streamlined version ideal for single-location franchise stores, used-car dealerships, and independents who want simplicity without losing core functionality.

• Vehicle Inventory Suite: Uses AI and data-driven tools to manage pricing, inventory turn, sourcing and profit optimization.

• Modern Retail Suite: Connects CRM, F&I and online-to-showroom shopping so customers can start and finish transactions on their terms.

• Fixed Operations Suite: Enhances Service and Parts departments with transparent estimates, video and texting communication, and accurate parts workflows.

• Intelligence Suite: Brings advanced analytics and predictive insights so dealers can act quickly and confidently based on real performance data.

Because all of these suites run within one platform, dealers eliminate duplicate data entry, disconnected decisions and inconsistent reporting.

Fast, Experienced Support That Sets CDK Apart

CDK’s support organization is built around dealership urgency. Dealers receive chat replies in under one minute and phone assistance in under two minutes — far faster than most industry alternatives.

What makes support especially effective is the experience behind it. CDK has more than 400 dedicated Customer Care agents and thousands of Services team members, many with dealership management or Fixed Ops backgrounds. The average tenure in these roles exceeds 10 years.

Support satisfaction exceeds 90%, and 97% of dealers say CDK’s Customer Success teams make a measurable impact on their goals.

Security and Trust Are Built In

CDK delivers SOC 2-compliant solutions with strict controls around access, data protection and system reliability. As dealerships face growing cybersecurity and compliance requirements, CDK provides safeguards that help protect consumer data, OEM relationships and business continuity.

Proven History and Strong Market Adoption

With more than 50 years in automotive software and over 15,000 dealerships using its platform, CDK is one of the industry’s most established and scalable providers. Its technology supports dealers of all sizes, from single-location retailers to national groups.

Dealers often cite CDK’s integration, support quality and ability to evolve with the business as reasons they stay with the platform long-term.

What Dealerships Gain with CDK:

• One connected platform instead of multiple disjointed systems

• Sub-two-minute support response times and high satisfaction scores

• Teams with dealership backgrounds providing hands-on help

• SOC 2-compliant infrastructure for stronger security and trust

• Scalable suites tailored to franchise, independent and enterprise dealers

• Real-time data, analytics and automation across departments

• 50+ years of industry experience and 15,000+ active dealerships

• Tools that drive productivity, profitability and customer satisfaction

For dealerships looking to modernize operations, eliminate fragmentation and get fast, knowledgeable support, CDK offers a platform built specifically for automotive retail.