CrunchTime Pricing, Features, Reviews & Comparison of Alternatives

CrunchTime

Food & Labor Operations Platform for Multi-unit Restaurants

4.38/5 (13 reviews)

CrunchTime overview

What is CrunchTime?

CrunchTime is the leading global food and labor operations platform for the restaurant industry. We offer tools for managing inventory orders, food cost control, prep and safety, franchising, labor scheduling, labor law compliance, supply chain tracking, forecasting, vendor alignment, and enterprise reporting.

Our cloud-based solution consolidates all restaurant management functionality into one single platform in order to streamline data management and workflows, reduce food and beverage costs, optimize workforce efficiency, and optimize all food service operations.

Designed specifically for multi-unit restaurant operators, CrunchTime offers a range of industry-specific features including actual vs. theoretical food cost reports, centralized franchise management, a food prep workstation tool, menu engineering with recipe modeling, labor management and staff scheduling and compliance, supply chain management, and more.

CrunchTime facilitates reporting with forecasting tools, inventory reports, performance analytics, and real-time business intelligence. The solution can integrate with third-party POS providers such as Oracle Micros, Toast, Par, NCR Aloha, and others for bi-direction data flow and automatic exports that synchronize data across platforms.
www.crunchtime.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
CrunchTime screenshot: Manage team scheduling within CrunchTimeBusy Restaurant Managers and the Back OfficeCrunchTime screenshot: Utilize CrunchTime on any device in order to manage restaurant operations from anywhereCrunchTime screenshot: The CrunchTime Impact app for Android and iOS allows users to track sales and performance metricsCrunchTime screenshot: CrunchTime is any device, any where.CrunchTime screenshotCrunchTime screenshot: Employees can view their schedules, request time off, request shift swaps, and more.CrunchTime screenshot: Easily count inventory on Android and Apple devices - online or offline.CrunchTime screenshot: Track dozens of critical metrics for a single location or all of them.CrunchTime screenshot: Electronic vendor orders.

CrunchTime reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  3.9
  4.2
Ramon Vazquez

Crunchtime your restaurant back of house experts

Used daily for 2+ years
Reviewed 2020-01-17
Review Source: Capterra

We have been using Crunchtime for a very long time, I would say around 8 years. It has always worked well and our experience has been exceptional. We purchased another company some time ago which used a product from the competition and we decided to try it out for a while and then decide if we would migrate away from Crunchtime or migrate the new additions to Crunchtime. After discussing with the users it was an easy decision to migrate the new restaurants over since Crunchtime's features set is much more complete than that of the other system that we tried.

Pros
1. Cloud based software as a service 2. More features than the competition 3. Easy to integrate with different systems 4. Willing to adapt to business needs 5. Will take good ideas or suggestions from clients and upgrade system adding benefit to all customers

Cons
1. Some processes were easier to execute on the fat client that has been discontinued 2. They did not have native integration with some POS until last year. But they did provide us a third party that helped with that and we used them in the mean time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Sara Wimmer

Inventory Management

Used daily for 2+ years
Reviewed 2019-12-26
Review Source: Capterra

Would recommend Crunchtime to anyone looking to solve for cost of goods and labor. There are a great deal of reports and functions in this database that help your teams from restaurant level to C-level make better business decisions. The customer service team is quick and helpful which makes resolving any issues that may arise less stressful.

Pros
Accurate and reliable food and beverage costs. Reporting abilities from micro and macro levels. Consistency

Cons
Learning curve with new users can cause issues with ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Thomas Hemmer

Still working out bugs

Used daily for 1-2 years
Reviewed 2018-08-21
Review Source: Software Advice

Although their support team struggled, they were courteous and understanding in regards to wanting to help.

Pros
It works when data is entered absolutely correct. The finite details of statistics and projections are a little out there.

Cons
Customer support, at least half the time seemed to be learning their own product when I called in. Most of my questions or concerns required a call back by their team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Gary Moss

Greatest Inventory System

Used daily for 2+ years
Reviewed 2020-01-23
Review Source: Capterra

I have had nothing but good experiences with CrunchTime. Their support is the best I have dealt with compared to any other software I have used (especially than any of the multitude of POS support teams I have dealt with).

Pros
The best part about this software is how highly customizable it is in order to meet our business needs. The purchasing controls and the way that it highlights reconciling issues to help prevent mistakes is great. Also, all the tools that are available to help you troubleshoot your inventory variances are amazing. Finally, their embedded help is hands down the best I have seen. It does not just send you to some message board where maybe you find the information you are looking for but brings you right to the pages that correspond with where you are in the app at the time.

Cons
It is very unforgiving, in some areas. The inability to edit commissary orders after they have been reconciled, even though you can do that with vendor orders can be difficult if your business uses commissaries to supply their locations. Also, the need to create multiple recipes to deal with mods or togo vs dine in can create a lot of extra work vs having some functionality where maybe there are flags that designate what should be in a recipe would make it much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Margaret Warren

thorough, great for quality control

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

Pros
Going off of previous inventory cycles, Crunchtime tells you exactly how much product you should have and exactly what you are missing and integrates well with your POS

Cons
Unfortunately, there is no wiggle room or grey area to account for things like spills, or, for example, extra inventory that may be used that wasn't rung in or charged for an upcharge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

CrunchTime pricing

Pricing options
Subscription
View Pricing Plans

Contact CrunchTime for pricing information.

CrunchTime features

Activity Dashboard
Billing & Invoicing
Discount Management
Employee Management
Inventory Management
Order Management
POS
Promotions Management
Third Party Integration

API (104 other apps)
Automatic Notifications (98 other apps)
Credit Card Processing (81 other apps)
Customer Database (105 other apps)
Customer History (92 other apps)
Gift Card System (81 other apps)
Inventory Tracking (132 other apps)
Loyalty Program (120 other apps)
Multi-Location (120 other apps)
Reporting & Statistics (148 other apps)
Sales Reporting (98 other apps)

Videos and tutorials

Additional information for CrunchTime

Key features of CrunchTime

  • Commissary Management
  • Costing
  • Kitchen Management
  • Management Logbook
  • Menu Management
  • Menu Planning
  • Nutritional Analysis
  • Product Substitutions
  • Purchasing
  • Recipe Management
  • Reporting/Analytics
  • Search/Filter
  • Tray Tracking
  • Vendor Interface
View All Features

Benefits

Thorough location setup and management.
Establish each location with individual preferences and unique location-based regulations. This allows you to easily identify which restaurants are not performing well, losing money, or are not in compliance with their specific regulations. When you can quickly identify problems pertaining to individual locations you can make the necessary adjustments without prolonging any costly issues.

Full control over products and recipes.
Set product and recipe standards for all restaurants to follow. This allows you to maintain brand consistency by producing the same quality meal across all restaurants and reduces the risk of costly portion or quality variances between locations.

Easy purchasing information management.
Control vendors, products, and prices available to each restaurant. Centrally manage bids and contracts electronically with ‘apples-to-apples’ comparisons form vendors. Eliminate rogue spending from certain restaurants and maintain a tighter control of food costs. Optimize spending by getting the ideal price on all items from vendors.

Labor rule management.
Configure each restaurant’s labor management settings with rules aligned with the location’s local, state, and federal laws. Manage a large collection of restaurants in different towns, states, and countries and grow with confidence knowing that each restaurant can easily comply with its unique regulations.

Franchisee functionality.
With straightforward, logical setup specifications, CrunchTime enables any Franchisor and Franchisee operation to benefit from an all-in-one restaurant management back office platform. Connect all your restaurant franchisees to your back office system for a centralized management solution.

Easy and accurate inventory management.
Efficiently count your stock levels and manage quantities in a centralized database. The decisions you make based on inventory counts will be smarter and lead to better outcomes because they will be made with the most accurate and up-to-date information at your disposal

Actual vs theoretical food cost analysis.
Gain easy access to learn how much you’re actually spending on food and sort by size of variance to quickly identify the areas that require the most attention.

Suggested ordering. Simplify ordering at the store level with system-generated suggested ordering based on par levels, historical consumption patterns, sales forecasts, and on-hand inventory levels.

Smart forecasts for food prep.
Accurate forecasting lets you know how much food you should prepare in a given day.

Task lists and alerts.
Automatically create tasks and assign them to users. Receive alerts when tasks are due or incomplete.

Robust consolidated reporting.
Access real-time information from anywhere, on any device, across all restaurants.

Proven integrations and implementations.
CrunchTime integrates with all POS, accounting, HR and payroll systems. Expert project management implementations by real restaurant operators that understand your challenges.