800response Pricing, Features, Reviews & Comparison of Alternatives

800response

Lead management, call tracking & customer analytics solution

4.72/5 (18 reviews)

800response overview

What is 800response?

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.
800response.com

Pricing

Starting from
$250/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
How to get more leads by using Vanity 800 Phone Numbers- Visit 800response.com

800response reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.5
  4.5
  4.8
Anonymous

Great Service for 800 tracking

Used weekly for 2+ years
Reviewed 2019-02-12
Review Source: Capterra

Great to deal with. Ease of use.

Pros
Call recording. tracking of data. many great features

Cons
not sure I have anything negative to say. this service does what i need it to

Response from 800response


Thanks for the great feedback. We're happy to hear that the call tracking and recording services are working so well for you, and we greatly appreciate your business.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben Nirschl

Great team and solution

Used daily for 2+ years
Reviewed 2019-12-23
Review Source: Capterra

We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows. We were able to obtain custom phone numbers and meet the organizations need of routing, call recording and reporting outcomes.

Pros
The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.

Cons
Cost creep. As you continue advancing to down the solution layout your incremental cost increases need to be carefully monitored to avoid unnecessary spending.

Response from 800response


Thanks for your review, Ben! We are glad that our solution meets your needs and easily integrates with other technologies you use. We will pass along your feedback. Looking forward to working with you in the future!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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David Pittman

5 Star Review for 800response

Used daily for 2+ years
Reviewed 2019-12-10
Review Source: Capterra

The benefits we have reaped with using 800response is an increase in our enrollments.

Pros
The ease of use and adaptable to our business

Cons
We have not had a problem with 800response.

Response from 800response


Thanks for the 5-star review, David! We are so excited to hear that our services have increased enrollments at Texas Barber! We have a lot of exciting new features. You can reach out to us any time to learn more about how we can help your institution. We are always happy to help. Here's to a successful 2020!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Marketing Director

Used weekly for 1-2 years
Reviewed 2019-03-21
Review Source: Capterra

Customer service was decent when I had an issue. Website definitely needs some updating.

Pros
I like that it tracks the calls & the phone numer

Cons
The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from 800response


Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Tom Morris

800response

Used daily for 2+ years
Reviewed 2019-12-20
Review Source: Capterra

Pros
Ease of use and reporting when using the tool.

Cons
Support is a little lacking when calling in.

Response from 800response


Thanks for the positive review, Tom! We take pride in offering software that is user-friendly with a variety of reporting options. Your feedback is important, and we will pass along your comments to our Management team. Thanks again, and here's to a successful 2020!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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800response pricing

Starting from
$250/month
Pricing options
Subscription
View Pricing Plans

Pricing starts from $250 per month.

800response features

Activity Tracking
Lead Capture
Lead Management

API (158 other apps)
Activity Dashboard (106 other apps)
Automatic Notifications (58 other apps)
CRM Integration (133 other apps)
Collaboration Tools (60 other apps)
Contact Database (68 other apps)
Contact Management (70 other apps)
Customizable Templates (61 other apps)
Data Import/Export (65 other apps)
Email Integration (55 other apps)
Real Time Data (64 other apps)
Reporting & Statistics (69 other apps)
Sales Analytics (65 other apps)
Sales Reporting (65 other apps)
Sales Tracking (54 other apps)
Search Functionality (73 other apps)
Third Party Integration (100 other apps)

Additional information for 800response

Key features of 800response

  • Ad Hoc Reports
  • CRM
  • Caller Identification
  • Campaign Attribution
  • Contact Discovery
  • Contact Import/Export
  • Customizable Dashboard
  • Interaction Tracking
  • Lead Database Integration
  • Lead Notifications
  • Lead Segmentation
  • Marketing Reports
  • Report Export
  • Scheduled / Automated Reports
  • Source Tracking
View All Features