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Hatch

Start With a Text, End With an Appointment.

Table of Contents

Is this product right for your business?

Find out with a

Hatch - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Hatch overview

What is Hatch?

Hatch is a messaging platform that connects home improvement contractors with leads over text, email, and phone. From one collaborative workspace, sales teams can instantly message new leads, nurture them pre-sale to post-sale, and then rehash the leads that don't buy.

Key benefits of using Hatch

Two-way texting, email, and phone with automation for home improvement designed to increase contact rates with leads and generate more revenue for your home improvement company.

Starting price

49.99flat rate /
per month

Alternatives

with better value for money

Hatch reviews

Overall rating

3.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.75/10

Rating distribution

Pros

“Very easy, the set up was quick. Sensitive content hidden] is great on communication with our team and ensuring we are set up for success.”

Elizabeth C.

Call Center Manager

“The ease in creating campaigns, and the ability to send email and text campaigns at the same time and have the ability to receive and make calls too.”

Carlos L.

Owner

“The ease of use to "set and forget. The software makes it easy to setup specifically how you'd like to reach out to customers and stay in contact.”

Helen R.

Sales Lead Coordinator

Cons

“The problem was it also sent the same message to old customers that I already sold and was confusing some many, I had to call them and apologize.”

Steve Z.

President

“The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user.”

Verified reviewer

Anonymity request

“Customer Service Horrible - Avoid getting - they will charge your card first - they are not interested in long term relationships. Just keeping monthly charges.”

Tom H.

Owner

Who uses Hatch?

Based on 39 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Consumer Services

Computer Software

Architecture & Planning

Others

Use cases

Lead Nurturing

Customer Service

Customer Communications Management

Sales Force Automation

Sales Coaching

Hatch's key features

Most critical features, based on insights from Hatch users:

Campaign management

3.8

(17)

Personalization

4.1

(19)

Email management

2.9

(14)

Lead management

3.7

(7)

Contact management

3.6

(14)

Performance metrics

2.6

(11)

All Hatch features

Features rating:

3.5

(39)

Workflow management

4.0

(1)

Template management

3.7

(9)

Mobile access

3.7

(3)

Chat/Messaging

4.0

(14)

Collaboration tools

4.0

(1)

Lead qualification

1.0

(1)

Customer database

3.5

(14)

Customer segmentation

4.5

(2)

Multi-Channel communication

3.8

(9)

Interaction tracking

2.3

(4)

Email marketing

4.0

(4)

Content management

3.0

(8)

Call center management

4.0

(4)

Alerts/Escalation

3.8

(4)

Live chat

3.4

(9)

Customization

(0)

CRM

(0)

Call recording

3.0

(2)

On-Demand communications

2.3

(4)

Social media integration

2.0

(4)

Surveys & feedback

(0)

Batch communications

(0)

Hatch alternatives

Hatch

3.6

(39)

Starting from

49.99

Per month

Free trial

Free version

Ease of Use

3.6

Features

3.5

Value for Money

3.3

Customer Support

3.5

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

JustCall

4.1

(221)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.2

Customer Support

4.2

Salesforce Service Cloud

4.5

(810)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.2

Customer Support

4.3

Hatch pricing

Value for money rating:

3.3

(39)

Starting from

49.99

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Hatch price and value

Value for money rating:

3.3

(39)

To see what individual users think of Hatch's price and value, check out the review snippets below.

“Very easy, the set up was quick. Sensitive content hidden] is great on communication with our team and ensuring we are set up for success.”

Elizabeth C.

Call Center Manager

“The ease in creating campaigns, and the ability to send email and text campaigns at the same time and have the ability to receive and make calls too.”

Carlos L.

Owner

Hatch integrations (4)

Integrations rated by users

We looked at 39 user reviews to identify which products are mentioned as Hatch integrations and how users feel about them.

MarketSharp

Integration rating: 4.3 (3)

“MarketSharp is the CRM that we use to manage our customers. Most of the integrations between Hatch and MarketSharp work exactly the way we need them to, and they're getting better all the time.”

“This is our main CRM so if the integration causes problems it affects our communication to customers. ”

Ray T.

Contact Center Director of Operations

1/2

Jobber

Integration rating: 5.0 (1)

“Jobber is our CRM. Although hatch states that they integrate with Jobber; hatchs' engineers never got this to work for us. It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information. ”