PRTG Network Monitor Pricing, Features, Reviews & Alternatives

PRTG Network Monitor

Network Monitoring For Serious Professionals

4.57/5 (113 reviews)

PRTG Network Monitor overview

What is PRTG Network Monitor?

PRTG monitors your network 24/7 to timely alert you to issues before they become emergencies.

Pricing

Starting from
$400
Pricing options
One time license
Free
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, Japan, Germany

Supported languages

English, Dutch, German, Japanese, Chinese (Simplified) and 4 other languages, Spanish, French, Portuguese, Czech
PRTG Network Monitor screenshot: Hierarchical Management of Devices and SensorsPRTG Network Monitor screenshot: Classify Bandwidth Usage by IP, Protocol or ConnectionPRTG Network Monitor screenshot: Network-wide Monitoring of Traffic, Usage, Performance and Availability

PRTG Network Monitor user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.5
  4.4
  4.3
Florian G.

That really made my Day!

Reviewed 2016-04-29
Review Source: GetApp

First of all: Actually (April 2016) the product is free for up to 100 Sensors! I was searching for an easy solution to monitor the internetconnection of one of my customers from outside. They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months. So while searching for an easy to install and use monitoring (simple ping) solution I found PRTG from Paessler in Nuremberg. I 've heard of it before as the Windows based alternative to Nagios. What can I say: I expected a solid Dice Game and ended up in Las Vegas! Installed withing minutes on a small Celeron machine running Windows 7. This runs the core Server and the Probe. You create Groups within the Windows (or Browserbased) Desktop. Within those Groups you create Devices and Sensors (Ping, HTTP, FTP, NTP, SIP, SMTP, SNMP Switch Traffic, ... and I'd say hundreds of others) at Locations you can define and are shown on a map. A configurable HTTPS allows secure Browser and mobile APP access. I use the one for my Windows phone that shows me my favorite (customer) Sensors directly. Automatically scan your Network (that might create a lot of Devices and Sensors, especially when you are using SNMP ready Switches, but don't worry, just pause them before you run out of your licenses). Monitor Switch Traffic if you wonder how long the Windows 10 updates disturb your other Machines. You can install remote Probes in other networks to monitor them and still collect all data on one central monitoring server. PS: In the end, the cable provider changed the modem after I sent them several times very clear screenshots from PRTG where you could see the 1800 ms echos all three weeks instead of 32 ms the rest of the time.

Pros
Very good structure and overview of your devices and systems load, usage, availability and traffic Easy install and use. No deep knowledge of MIB, RMON, LINUX or SNMP necessary Free for small environments Very Flexible (google 'prtg netatmo' for an impression :) Be aware and informed about uprising problems (Mail, SMS, Mobile) You literally see what your users experience

Cons
Really! I have been thinking, but didn't find that much. Rather ... nothing? OK, one: you need a Windows system. That might be an issue for some.

Rating breakdown

Value for money
Ease of use

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Reski A.

PRTG is simplified my work Everyday.

Used daily for 2+ years
Reviewed 2019-09-25
Review Source: Capterra

PRTG can do Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need, and don't expect more for custom weekly / monthly reports

Pros
This is the Recommended software that I often use to monitor or improve the Information Technology infrastructure. Very easy to install, user friendly and supports mobile devices. It can detect our problems quickly. We can check all critical Service Application components on the bus :)

Cons
This software does not yet have a weekly custom report for audit needs, so we do a manual retrieval :(

Response from Paessler


Dear Reski,

thank you for leaving us a review!

Cheers,
Paessler AG

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jack A.

PRTG is very robust product for network monitoring and alerting

Used daily for 2+ years
Reviewed 2021-02-22
Review Source: Capterra

Good software for network and devices monitoring with custom sensors capability and notification.

Pros
Very good features to monitor and probe network devices for uptime and alerts. Ticketing system and Notification system. Overall good product and gives needed visibility.

Cons
Interface could use a refresh to be more modern. Needs some time to get used to managing.

Response from Paessler


Dear Jack,

Thanks for sharing your review with us and the community!

Cheers,
Paessler AG

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris A.

Zero customer support / loyalty

Used daily for 2+ years
Reviewed 2020-01-23
Review Source: Software Advice

I have been a longtime customer of PRTG 7+ yrs now. I contact them about once a year for little things I run into with the program. This time around they refuse to help, beyond basic email support in the middle of the night. If you want a program that provides support this isn't the product for you. If you are in the US the best you get is email support and they usually only respond while you are sleeping. Don't expect them to go out of the way for you. PRTG has wasted 2+ hrs fighting with me on fixing something their software caused, something they could likely fix in a 5min phone call. After paying them for support all this time I am done with this company, they are a scam!

Pros
Great for monitoring bandwidth usage or finding health problems/over utilization of resources. All using the SNMP protocol.

Cons
Support, they don't provide much beyond an KB article or emails in the middle of the night.

Response from Paessler


We're sorry to hear about your frustration and that our support has not lived up to your expectations.
We always try to give you the best possible support in case of problems.

Kind regards,
Paessler AG

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Zandre K.

PRTG extensive monitoring

Used daily for 2+ years
Reviewed 2021-01-08
Review Source: Capterra

PRTG enables it's user to share accurate information with channel partners and provide comprehensive suggestions to solve problems that can sometimes be difficult to pin point root cause.

Pros
This software provides you with the ability to monitor various aspects of devices. It does not just allow you to monitor stability, but rather everything that goes into proving a stable connectivity. Easy to load/manage devices and also very user friendly graphing.

Cons
It is sometimes difficult to specify the limits on alarms and therefor you can face a large number of alarms when in fact it is only one device/service that is having issues.

Response from Paessler


Dear Zandre,
Thank you for leaving us a review!
Feel free and have a look in our knowledge base how to reduce the number of alarms.

Cheers,
Paessler AG

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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PRTG Network Monitor pricing

Starting from
$400
Pricing options
One time license
Free
Free trial
View Pricing Plans

https://www.paessler.com/prtg/pricing

PRTG Network Monitor features

Alerts/Notifications
Monitoring
Real Time Monitoring

API (204 other apps)
Access Controls/Permissions (200 other apps)
Activity Dashboard (168 other apps)
Activity Tracking (103 other apps)
Audit Management (116 other apps)
Audit Trail (100 other apps)
Authentication (99 other apps)
Compliance Management (194 other apps)
Incident Management (106 other apps)
Policy Management (149 other apps)
Reporting & Statistics (143 other apps)
Reporting/Analytics (150 other apps)
Search/Filter (105 other apps)
Secure Data Storage (103 other apps)
Third Party Integrations (132 other apps)
User Management (104 other apps)
Vulnerability Scanning (108 other apps)

Additional information for PRTG Network Monitor

Key features of PRTG Network Monitor

  • Quick Download, Installation and Configuration
  • Easy to Use: Choose Between Five User Interfaces
  • Comprehensive Network Monitoring
  • Flexible Alerting
  • PRTG Cluster Failover Solution
  • Distributed Monitoring Using Remote Probes
  • Data Publishing and Maps
  • Multi Language Interface
  • In-Depth Reporting
  • High Performance Design and High Security Standards
  • Support for Customization
View All Features