DispatchTrack Pricing, Features, Reviews & Comparison of Alternatives

DispatchTrack

Route planning and field service management software

4.5/5 (9 reviews)

DispatchTrack overview

What is DispatchTrack?

DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations, logistics, customer communications, order-tracking, billing, and appointment booking on a centralized platform. Using the Visibility Manager, organizations can view the history or real-time delivery status of orders and notify clients about estimated time of arrival (ETA).

DispatchTrack allows businesses to schedule dispatch stops on a map, sort customers into multiple tiers based on priority, and design templates to plan delivery routes according to order volume. Users can communicate with customers via emails, calls, or texts and automatically send notifications to confirm delivery timings. It lets administrators track drivers' behaviors and habits such as speeding, harsh braking, or cornering and idling and utilize the dashboard to access field personnel's GPS locations, order statuses, and other critical information. Managers can also collect reviews from customers through surveys and post them across various social media platforms to enhance brand value.

Using DispatchTrack's Billing Manager, organizations can configure approval workflows, import data in CSV format, and set up billing rules to calculate costs based on parameters such as service type, distance traveled, and delivery time.

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
DispatchTrack screenshot: DispatchTrack delivery detailsDispatchTrack Product OverviewDispatchTrack screenshot: DispatchTrack ordersDispatchTrack screenshot: DispatchTrack routing console

DispatchTrack reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.4
  4.3
  4.2
Andre Little

Stay on-time with this software

Used occasionally for less than 6 months
Reviewed 2019-07-21
Review Source: Capterra

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros
Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons
I haven't run into problematic issues while implementing or using this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ron Durham

5 Years using Dispatch Track

Used daily for 2+ years
Reviewed 2017-10-18
Review Source: Software Advice

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros
DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons
I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Valencia

Best dispatching for final mile delivery, does have room for improveme

Reviewed 2016-03-23
Review Source: Software Advice

Pros
The ability to route and call customers makes for easy scheduling.

Cons
sometimes it hard to a clear picture on when improvements will be made.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Susan Evans

Saves resources and aids with accountability.

Used daily for 2+ years
Reviewed 2020-02-21
Review Source: Capterra

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros
We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons
Some initial bugs with the ipad interface. Works best on non-apple products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Dyson

Best decision on software we have made in a long time

Used daily for 2+ years
Reviewed 2018-02-16
Review Source: Software Advice

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

Pros
Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

Cons
Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DispatchTrack pricing

Pricing options
Free trial
View Pricing Plans

Contact DispatcTrack directly for pricing information.

DispatchTrack features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Delivery Tracking
Dispatch Management
GPS
Order Management
Order Tracking
Reporting & Statistics
Route Management
Route Optimization
Status Tracking

Data Import/Export (41 other apps)
Location Tracking (43 other apps)
Real Time Monitoring (47 other apps)
Real Time Updates (44 other apps)
Shipping Management (68 other apps)
Third Party Integration (54 other apps)
Transportation Management (45 other apps)

Videos and tutorials

Additional information for DispatchTrack

Key features of DispatchTrack

  • Computer Aided Dispatch
  • Customer Portal
  • Drag & Drop Scheduling
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • For Courier Services
  • For Freight
  • For Restaurants
  • Fuel Management
  • Fuel Tracking
  • Live Driver Tracking
  • Mileage Tracking
  • Online Time Clock
  • Payment Collection in the Field
  • Service History Tracking
  • Signature Capture
  • Two-way Communication
  • Vehicle Tracking
View All Features