ShipperHQ Pricing, Features, Reviews & Alternatives

ShipperHQ

Deliver on Customer Shipping Expectations at Checkout

4.64/5 (11 reviews)

ShipperHQ overview

What is ShipperHQ?

ShipperHQ gives you full control over your checkout experience, or the shipping rates and delivery options that appear once a customer is ready to buy. Whatever the goal is, from increasing conversions, breaking even on shipping or, generating a profit from it, ShipperHQ’s shipping rate management platform makes it easy to configure these needs long term or make changes instantaneously.

Manage all your logistics providers in one place and present customers with only the most optimized options possible at checkout. Our platform is integrated with 50+ parcel and LTL freight carriers worldwide, including major providers like UPS, USPS, FedEx and DHL, which means you can get live, accurate rates automatically.

Take on Amazon by showing accurate delivery date details. Instantly pull delivery dates straight from your carrier of choice, including FedEx, UPS, USPS, and Canada Post. Factor information such as days or holidays you don’t ship or fulfill orders by setting blackout dates, cutoff times and shipping lead times for products, origins, carriers and more.

Transform shipping into a marketing tool and create a shipping strategy based on real-world business logic. Configure custom shipping rules, discounts, promotions and surcharges that affect rates and delivery options across the board, for a certain time range or for a given checkout scenario. Give your buyers fast, innovative and convenient delivery options that convert, such as in-store pickup, alternate pickup, in-home delivery and same-day delivery.

Reduce friction at checkout and improve shipping margins through automation. Manage shipping rates from multiple origins, including warehouse and dropship vendors. Prevent shipping overcharges and undercharges by defining how products are packed together and automating how packages are selected for orders. Plus, determine if a customer’s address is residential or commercial so you get charged the correct last mile delivery fees every time.
shipperhq.com

Pricing

Starting from
$50/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
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ShipperHQ screenshotShipperHQ Overview VideoShipperHQ screenshotShipperHQ screenshotShipperHQ screenshotShipperHQ screenshot

ShipperHQ user reviews

Excellent
7

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.4
  4.5
Tom L.

An awesome software with dependable support

Used daily for 2+ years
Reviewed 2020-11-26
Review Source: Capterra

I'm content with ShipperHQ. We did almost stop using it due to upgrading our Magento platform. We were told by our 3rd party vendor who are Magento developers that the incorrect estimate shipping is cause by the ShipperHQ app. However, I was able to figure out the real cause and stablize the checkout issue on our website.

Pros
Being on the IT technical side of business - I am comfortable with my way around software and configurating different 3rd party vendors to sync with our system. Whenever I do have an issue, SHQ has always given my issue the needed attention and seriousiness to resolve. Always had a sincere support from their team.

Cons
The learning curve can be too much for the non-technical user. I wish their online guide wouldn't be so general. As a business, we have different apps that runs our daily operation. As i'm sure other companies have differnt apps as well. Would be great if the guide are actual steps someone did instead of a quick run thru that sometimes does not work due to some specifics. But the guide does not mention that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrea S.

Works as described!

Used daily for 6-12 months
Reviewed 2020-11-17
Review Source: Capterra

Pros
Easy to set up, lots of options for customization. Restrictions work great!

Cons
Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Scott A.

Great Product A Little Clunky

Used daily for 1-2 years
Reviewed 2020-12-03
Review Source: Capterra

It has helped us ship accurately and provide features to customers online that only bigger players used to have. It is going to allow us to move online to freight as well.

Pros
The product was fairly easy to implement and it has a lot of great features. The interface is a little clunky and the UX could use some updating, however, for the complicated tasks it performs it is pretty good.

Cons
I know it is COVID, but they need to work on their customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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joseph s.

Shipper HQ

Used daily for 2+ years
Reviewed 2020-12-04
Review Source: Capterra

It hasn't been stellar however, they are getting the job done after a lot of fiddling around.

Pros
I love that I can specify that an item must ship by it's self in the designated box size.

Cons
Rates don't always come back exactly the same as the carriers are charging me. It is close and I've had to add markups to get closer to the actual freight cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mandy S.

If you like options ShipperHQ is for you

Used daily for 1-2 years
Reviewed 2020-11-17
Review Source: Capterra

I'm very happy with the level of support we have received from ShipperHQ. The support staff really knows how to use the program and can get in there and help.

Pros
The ShipperHQ software just works. It has fit seamlessly within BigCommerce and any time we need to adjust our shipping, ShipperHQ has had the solution we needed.

Cons
ShipperHQ can be complicated. There are a lot of features that you could set up. It's as complicated as you make though and their support has been amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ShipperHQ pricing

Starting from
$50/month
Pricing options
Free trial
Subscription
View Pricing Plans

ShipperHQ pricing is available across multiple pricing plans based on eCommerce platform usage. It also offers a 30-days free trial.

• BigCommerce, Shopify, and WooCommerce:
Essential - $50/month (billed monthly) or $45.83/month (billed annually)
Standard - $100/month (billed monthly) or $91.67/month (billed annually)
Pro - $300/month (billed monthly) or $275.00/month (billed annually)

• Magento and Zoey:
Essential - $100/month (billed monthly) or $91.67/month (billed annually)
Standard - $250/month (billed monthly) or $229.17/month (billed annually)
Pro - $400/month (billed monthly) or $366.67/month (billed annually)

• Please contact ShipperHQ directly for Salesforce Commerce Cloud pricing.

ShipperHQ features

API
Delivery Tracking
Dispatch Management
Shipping Management

Activity Dashboard (97 other apps)
Alerts/Notifications (113 other apps)
Billing & Invoicing (97 other apps)
GPS (86 other apps)
Location Tracking (73 other apps)
Order Management (118 other apps)
Real Time Monitoring (86 other apps)
Reporting & Statistics (100 other apps)
Route Management (74 other apps)
Route Optimization (75 other apps)
Routing (95 other apps)
Scheduling (112 other apps)
Shipment Tracking (87 other apps)
Status Tracking (105 other apps)
Third Party Integrations (109 other apps)
Transportation Management (105 other apps)

Videos and tutorials

Additional information for ShipperHQ

Key features of ShipperHQ

  • Freight Shipping
  • Ground Shipping
  • Parcel Shipping
  • Shipping Services Integration
View All Features

Benefits

Flexible
Whatever the goal is, from increasing conversions, breaking even on shipping or generating a profit from it, ShipperHQ makes it easy to configure a long-term shipping strategy, or make changes instantaneously.

Streamlined
Set up all your shipping options and logistics providers in one place. Present customers with only the most optimized delivery choices possible at checkout, including fast, innovative and convenient services like in-store pickup, alternate pickup and same-day delivery.

Customizable
Use shipping as a marketing tool and create rules based on real-world logic. Create custom shipping rules, discounts, promotions and surcharges that affect rates and delivery options across the board, for certain time ranges, products, carriers and customers.

Transparent
Be upfront to customers about when they can expect their order to arrive. Take on Amazon by pulling delivery dates straight from your carrier of choice, including FedEx, UPS and USPS. Plus, factor information such as cut-off times, or specific days you don’t ship orders.

Efficient
Reduce friction and improve shipping margins through automation. Handle rates form multiple shipping origins, define how products are packed together and the boxes used for each order. Plus, determine a customer’s address type to get charged the correct last mile delivery fees.