I'm content with ShipperHQ. We did almost stop using it due to upgrading our Magento platform. We were told by our 3rd party vendor who are Magento developers that the incorrect estimate shipping is cause by the ShipperHQ app. However, I was able to figure out the real cause and stablize the checkout issue on our website.
Being on the IT technical side of business - I am comfortable with my way around software and configurating different 3rd party vendors to sync with our system. Whenever I do have an issue, SHQ has always given my issue the needed attention and seriousiness to resolve. Always had a sincere support from their team.
The learning curve can be too much for the non-technical user. I wish their online guide wouldn't be so general. As a business, we have different apps that runs our daily operation. As i'm sure other companies have differnt apps as well. Would be great if the guide are actual steps someone did instead of a quick run thru that sometimes does not work due to some specifics. But the guide does not mention that.
Likelihood to recommend: 10/10
Easy to set up, lots of options for customization. Restrictions work great!
Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types.
Likelihood to recommend: 9/10
It has helped us ship accurately and provide features to customers online that only bigger players used to have. It is going to allow us to move online to freight as well.
The product was fairly easy to implement and it has a lot of great features. The interface is a little clunky and the UX could use some updating, however, for the complicated tasks it performs it is pretty good.
I know it is COVID, but they need to work on their customer support.
Likelihood to recommend: 7/10
It hasn't been stellar however, they are getting the job done after a lot of fiddling around.
I love that I can specify that an item must ship by it's self in the designated box size.
Rates don't always come back exactly the same as the carriers are charging me. It is close and I've had to add markups to get closer to the actual freight cost.
Likelihood to recommend: 8/10
I'm very happy with the level of support we have received from ShipperHQ. The support staff really knows how to use the program and can get in there and help.
The ShipperHQ software just works. It has fit seamlessly within BigCommerce and any time we need to adjust our shipping, ShipperHQ has had the solution we needed.
ShipperHQ can be complicated. There are a lot of features that you could set up. It's as complicated as you make though and their support has been amazing.
Likelihood to recommend: 10/10
ShipperHQ pricing is available across multiple pricing plans based on eCommerce platform usage. It also offers a 30-days free trial.
• BigCommerce, Shopify, and WooCommerce:
Essential - $50/month (billed monthly) or $45.83/month (billed annually)
Standard - $100/month (billed monthly) or $91.67/month (billed annually)
Pro - $300/month (billed monthly) or $275.00/month (billed annually)
• Magento and Zoey:
Essential - $100/month (billed monthly) or $91.67/month (billed annually)
Standard - $250/month (billed monthly) or $229.17/month (billed annually)
Pro - $400/month (billed monthly) or $366.67/month (billed annually)
• Please contact ShipperHQ directly for Salesforce Commerce Cloud pricing.