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Chatra
5
347
4
90
3
13
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel messaging built for businesses, big and small
Table of Contents
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Chatra - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Chatra overview
Based on 452 verified user reviews
What is Chatra?
Reviews for Chatra come from a wide variety of industries, including retail (11% of reviewers), computer software (7%), and internet (7%). The most frequent use case for Chatra cited by reviewers is live chat (100% of reviewers).
What do users say about Chatra pricing?
Most reviewers indicate that Chatra offers strong value for money, especially for startups, due to its generous free plan and flexible upgrade options. However, some users report that key features are restricted and paid plans can be costly.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat Functionality
Response and Reply
Customer Support
Pricing
Features
Chatra’s user interface
Chatra pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Chatra?
Reviews for Chatra come from a wide variety of industries, including retail (11% of reviewers), computer software (7%), and internet (7%). The most frequent use case for Chatra cited by reviewers is live chat (100% of reviewers).
Select to learn more
Who uses Chatra?
Based on 452 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Chatra's key features
Most critical features, based on insights from Chatra users:
All Chatra features
Features rating:
Chatra alternatives
Chatra
Starting from
21
/user
Per month
Starting from
Free
Slack
Starting from
8.75
/user
Per month
LiveChat
Starting from
25
/user
Per month
Chatra pricing
Pricing plans
Pricing details:
User opinions about Chatra price and value
Value for money rating:
Of 114 reviews that provide robust commentary on Chatra's price and value, mention it in a positive light.
Most reviewers indicate that Chatra offers strong value for money, especially for startups and small businesses, due to its generous free plan that includes many essential features. They appreciate being able to test the platform with a free account or free trial, which allows them to assess its suitability before committing to a paid plan. Users think the free version provides enough functionality for basic customer support and like that advanced features are available as their business grows. Reviewers appreciate the flexibility to upgrade as needed and feel the paid plans are fairly priced relative to the benefits and features provided. Some users say the free trial includes full functionality, making it easier to evaluate the software. Most reviewers indicate that the ability to scale from a free to a paid plan is a significant advantage.
However, some users report that the free version is limited, allowing only one user at a time and lacking certain integrations and features such as file sharing, saved replies, and live typing view. Some reviewers find the cost of the paid plans or per-agent pricing too high for small operations or those with limited budgets. A few users feel that too many features are locked behind paid plans, and some wish the free trial period were longer. Some reviewers find the upgrade necessary to access core functionalities.
, and
Chatra integrations (4)
Integrations rated by users
We looked at 452 user reviews to identify which products are mentioned as Chatra integrations and how users feel about them.
Integration rating: 5.0 (1)
“I need to share files with my team”
Dorle L.
Global Payroll Administrator
Other top integrations
Chatra customer support
What do users say about Chatra customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Chatra customer support.
A significant portion of users highlight Chatra's customer support as highly responsive and consistently helpful.
Widespread user sentiment praises the support team's fast response times, even across different time zones.
Common user feedback notes that support staff are knowledgeable, approachable, and make non-technical users feel comfortable.
Broad user base appreciates the ease of contacting support, with many describing their experiences as outstanding and personal.
Support options
Training options
To see what individual users say about Chatra's customer support, check out the review snippets below.
“thanks to chatra, i have managed to convert several customers.”
Raoul N.
CEO
“It is free and simple to use and I have found it has helped my customer service rating improve from 4.5 to 4.9/5.0.”
Michelle A.
Seamstress
Chatra FAQs
Your live chat and chatbot solution to drive conversations and turn web visitors into customers. Create efficient communication, increase engagement, drive more leads and deliver an amazing customer experience. Chatra will soon be merging with Sendinblue. Additional Chatra reviews found there.
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