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commercetools Logo

Headless commerce platform for custom digital experiences

Last updated: January 2024

commercetools Pricing, Features, Reviews and Alternatives

commercetools FAQs

Q. What type of pricing plans does commercetools offer?

commercetools has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of commercetools?

commercetools has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. Does commercetools offer an API?

Yes, commercetools has an API available for use.


Q. What other apps does commercetools integrate with?

commercetools integrates with the following applications:
Adyen, PayPal, Avalara, Talon.One, eSales Enterprise, Vertex, Contentful, Sift


Q. What level of support does commercetools offer?

commercetools offers the following support options:
Chat, 24/7 (Live rep), Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

commercetools product overview

What is commercetools?

commercetools is a headless commerce platform designed to help businesses in automotive, electronics, retail, telecommunications, entertainment, travel, and other verticals create and deploy interactive shopping experiences for customers across all digital touchpoints. Businesses can utilize API services to engage and retain buyers through voice assistants, social channels, webshops, AR/VR applications, and more.

Key benefits of using commercetools

Flexibility, Agility and Freedom from tightly coupled legacy monolithic commerce platforms

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Webinars
In Person
Documentation
Live Online
Videos

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Starting from

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Free plan
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Pricing range

Starting from

225

Per month

Usage Based

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Free trial
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Ease of use
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Why am I seeing this?

commercetools pricing information

Value for money

4.7

/5

17

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

commercetools features

Functionality

4.4

/5

17

Total features

39

2 categories

Most valued features by users

Third-Party Integrations
API
Activity Dashboard
Reporting & Statistics
Alerts/Notifications
Access Controls/Permissions
Order Management
Search/Filter

Functionality contenders

commercetools users reviews

Overall Rating

4.7

/5

17

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10
Rating distribution

5

4

3

2

1

12

4

1

0

0

Pros
Commercetools has been an invaluable asset in enhancing our digital commerce capabilities. In addition to its robust features, Commercetools excels in ease of implementation and customer support.
The experience is very nice, and the customer sucess team is here to help you.
The development is very satisfying thanks to a well structured APIs (we use both graphql and rest). The documentation is great.
Cons
Sales figures should be restricted to specific group not everyone.
In the Merchant Center reporting and merchandising cover the basic requirements but it is limited.
Both the search in the Commercetools backend and the product search for the frontend don't work really well.

Overall rating contenders

AvatarImg

Verified reviewer

Retail, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Nice headless ecommerce

Reviewed 2 years ago

The experience is very nice, and the customer sucess team is here to help you

Pros

Commmercetools is very easy to use, and well documented. It allows to cover lot's of different use cases especially if you have different kind of sells

Cons

Commercetools is very customizable, it could exist different way of doing the same things, and it could be tricky to find the right one. It's better to work with a partner than to try to do everything by yourself

CK
AvatarImg

Charlie K.

Consumer Goods, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fast and flexible: Stable and scalable.

Reviewed 10 months ago

Overall, our experience with commercetools is great. They provide the support we need and have great API documentation. Their services are fast and robust and provide the flexibility needed to integrate with third-party platforms. We trust their platform and they are best in the headless ecommerce space.

Pros

We love the stability and flexibility of the commercetools' platform. There are rarely business needs that the platform cannot meet. The APIs are stable and fast allowing us to build world-class shopping experiences for our customers. There is a robust messaging system that integrates with standard event buses which allow our team to integrate with the best third-party products we have. The customer success team is easily reachable and thoroughly answers our questions. A team of four developers can manage a single headless ecommerce site using commercetools. It is a great platform for a growing company.

Cons

We have issues with running some types of promotions and discounts within commercetools. We've also had trouble looking to migrate to a different identification platform. The Merchant Center dashboard is slow and buggy which makes the administrative experience difficult and the company does not view open source as the future of software, which makes it difficult to report bugs and makes our team wary of the company's future.

CH
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Charlotte H.

Retail, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

An Commerce tool engine

Reviewed a year ago

Like that its possible to communicate with API - so that we can use different more user friendly custom built tools in the back end to update product, prices and campign in the future.

Pros

Its very flexible to create and store the information we need

Cons

We have so many double fields - to be able to support the different brand site. So the new fields for market per store - is crusual for us to be able to ad new stores that are in the roadmap for 2024.

TP
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Tomasz P.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good engine for headless ecommerce

Reviewed a year ago

The SAAS solution as main engine for shop is for sure much different approach than self hosted monolith. In general switching to MACH helped us to organize teams responsibilities. Selecting CommerceTools as main engine was good decision, and we still discover new ways of using it.

Pros

We don't need to care anymore for hosting, performance, database or upscaling.

Cons

Lot of customizations we had to prepare on our own.

TA
AvatarImg

Thomas A.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Reliable partner, stable, high-performance engine

Reviewed a year ago

The software is very stable and performant and we have not had any failures or any bugs in the past few years. The platform development process is therefore very good and Commercetools is a reliable partner. The platform is constantly being developed with new features, which are presented in a quarterly meeting.

Pros

Provides the most important e-commerce features headless and gets extended with more practical features every quarter. In addition to the standard e-commerce functions, the discount engine or rule engine offers many options to support various campaigns.

Cons

Both the search in the Commercetools backend and the product search for the frontend don't work really well. According to the roadmap, the search should be significantly improved and future.

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