MarketDirect StoreFront Reviews

Market Direct Store Front's integration with EFI PrintSmith is very helpful on a daily basis. It allows customers to place orders and the orders come directly into Printsmith. It allows for easy creation of job tickets.

Two way talking with Printsmith would be helpful. It does on some things but not everything. If this could be worked out it would be a superior product in my opinion.

Nice looking frontend, customers find it easy to use.

Unable to print more than 1 job sheet at a time! would be nice to be able to batch print job sheets.

User Interface, Customer Support, Ease of use

Not as user friendly as the predecessor software OPS. Not able to link a custom logo to customer login. Not very effective Page access restrictions (some access must be granted to the Everyone Group in order to make the Storefront work)

Lots of features. HTML customization really lets you dial in control on the look of pages.

I have encountered a lot of bugs along the way.

Make our businesses faster and more correct

nothing special. everything was as we agreed

The EFI MarketDirect StoreFront has been essential to our location's operations. It's simple and intuitive, with extended functionality that streamlines our process; e.g. applying or changing statuses to multiple orders, editing order items after the order has been placed, etc.

One feature I would like to see (if not already implemented) is the ability to view the order's files/documents without opening the order ticket. A small preview thumbnail of the artwork next to the order's info in the "Line Items" list would help with efficiency.

We love the ease of use and the ability to implement this software throughout our company. This product has opened up more doors as well as new doors of opportunity with our client and prospective client base. We have seen a positive growth in business with a small percentage of that growth credited to this product.

There is nothing we like least about this software.

The software is very customizable in regards to images and building your products.

There are too many updates in between full release updates. This makes it difficult to keep up with. This also causes some admin features to be hidden and difficult to find.

This resolved a deficiency in our order management and billing and revamped how we control job flow to individual printers as well as divisions. Also assist is our supply orders for a large multi location campus. Also centralized most of our functions into one location

Original trainers did not stay with company very long and also had a tendency to do things themselves instead of training us how to do, so we ended up needing to contact service or train ourselves to figure out what they did. Site is customizable but needs a someone who understands causality of why each section works with the other for system to work. Accounting system could use work. Though you can customize report content there is need to still rework the reports after being run to meet comptrollers requirements.

Loads of functionality, looks good to end users when set up properly. Lots of new features on the horizon. Relatively easy to go through the ordering process for end users.

Complex and time consuming to set up. Missing some features that competitor software has had for years. Inability to turn some features off which detracts from the overall user experience. Can be glitchy at times. Compared to what we were using it can be sluggish in performance. Takes way too long to get suggested improvements developed and into the software. Would be really handy to have two way communication with our estimating system (Printsmith Vision)

Allows user and company admin access and ever improving back end with great customer support.

Nothing right now.

Ability to integrate with Fiery/Xerox. Ability to customise storefront appearance. Range of products and ability to customise them.

Unresponsiveness by EFI to suggestions for enhancement - some of which are long overdue. Difficulty of learning and implementing the system. It is not user-friendly.

i have been using this software since August 8, 2008 in a fully operational JDF workflow that is the envy of every print shop that's visited. Digital Storefront and our JDF workflow made it possible for our very small shop to output a TREMENDOUS AMOUNT of small jobs very efficiently for both our customers and my staff.

buggy updates while updating our self hosted site.

With no knowledge of this type of software, I found the installation and setup straight forward and once learnt, it was easy to use and easy to customise to different requirements.

The only think I didn't like was that this is in US and I am in Australia. If something needs urgent attention I have to lodge an investigation and wait until the support team gets back to me, which is sometimes when I have left work for the day, which is the morning in US. In saying that, this didn't happen very often and [SENSITIVE CONTENT HIDDEN] and the support team knew the urgency and were straight onto resolving the problem.

The storefront is visually appealing and relatively easy to use from a client's perspective.

There are SO MANY STEPS when creating a product. From a ticket templates (many steps in itself just to create this) to the actual product to a template in Printsmith, it just seems like there should be a better way. There are so many small flaws that I find nearly every time I use DSF.

EFI Store Front is not only admin user friendly but also user friendly. All in one software. Teach support is very responsive to emails and phone calls. One call and the issue is resolved.

Only Con is not having a manual. There is an online but sometimes its not that details for visual learners.

Seamless integration with our MIS (EFI Pace) was a key consideration in our purchase. We like the ability to have variable designs with Smart Canvas as well as static print pieces and promotional products. The matrix capabilities have also enabled us to market clothing to our customers.

MSDF is a bit overwhelming to set up initially, but once key pieces are in place it is easy to duplicate for additional products or categories. I would still like to see higher resolution images be part of the package but it is my understanding that this is coming soon.

I really like the ease of use for user and the administration side of the site is very user friendly.

We had difficulties with the integration of paper catalogs with the Xerox Versant 80 printer on the EFI rip.

i like how easy the program is to use and how it is very user friendly

On the accounting side I wish that the recurring invoice was set up to actually set up an invoice. The way it is now you are not saving anytime you might as well just not use that feature. Also on the AR side I wish that you did not have to create a credit memo to change an invoice from the same period.

The tracking feature is great, the ease of use for customers. The software built-in workflow and, customizations of products.

The amount of infrastructure, and planning it takes to implement the software. Although the business card feature is great, creating a good template takes a lot of time and computer knowledge. The lack of integrating the software with a shipping solution, and unnecessary third party involvement on the mass mailing side.

How seamless the backend and front end integrate between smart canvas products and the Categories. Lots of options for usage and sale of different products. I also like the admin control and the user based permissions. I was able to get a new client storefront up and products ready in just a day or so. The client was very pleased.

Yes, we've had lots of trouble with the Monarch integration, and our accounting dept. is not pleased with reports tools or how credit card systems are sometimes buggy.

The dynamic preview before buying a print product, Client love to see how the customize product look like before ordering.

Lack of reporting and doesn't integrate with Australian shipping companies and can't connect to external DAM

There is quite a bit of customization and security that can be done with the interface, even with multiple storefronts. I really like some of the new changes to the administration pages, which makes it much easier to manage all of the data we have in MDSF currently. Seems like EFI sees that their customers are using it for more products than they originally had planed. We started our over 10 years ago with maybe 50 products, and now we have almost 8,000 products being offered to about 120 different storefronts.

Tech support is hard to reach at times. Especially by phone. But at least when you do, the techs are quite knowledgeable. Calculating taxes is a problem if you are selling outside of your state. But there are add-on options for that.

This software is fantastic for streamlining the order process for our clients, and processing orders that would usually take someone a long time to manually process! The back end functionality is simple to use and set up too.

Personally when the storefront kicks back a technical issue I find it difficult to get the support with fixing it swiftly. Sometimes it takes a few days for the support team to get onto it. It would be great to have an easier, more direct contact with technical support for the issues that disrupt the use of the storefront.

Lots of features and great security, Our 2 biggest accounts are Universities.

You need to be good a coding and HTML so you can customize your pages.