Jazva Reviews

Very rich product set. Very good customer/technical support. Cloud based with minimal down time. Very fast transaction response time.

Report writer not intuitive. Support is on west coast time. No ios based app that can access Jazva functioality.

Jazva synchronizes our inventory with our eBay, Amazon and our WooCommerse website automatically whenever a product sells on either one of the platforms. This level of integration allowed us to save tremendous amount of time on fulfilling orders and getting them out on time. One thing I would like to note is the amazing support staff. They work on West Coast time but are one click away on any page inside Jazva for us to reach out to them using the live support button and help with any issues we might run into.

Lack of documentation on the reporting portion of Jazva. Jazva has a really deep reporting features that will help you see the little details about every order and performance of your company but unfortunately the documentation in their help center is lacking in details on how to maximize the use of said feature.

Easy to navigate and layout was great. Could customize reports which was a plus! Inventory/warehouse management was good.

Support was NOT good. Many times your issues were blamed on the sales channels when it was in fact a Jazva issue. Took support long times to assist. Had limited integration. No customization. No room for growth.

Dear April, Thank you for the review. Jazva has grown to accommodate B2B and B2C businesses of all sizes. Jazva is a highly customizable software with an array of features, and our team works with each company individually to understand their unique needs and help them reach their goals. Our support team is now available 24/7 and is always ready to help you. If there is any way we can earn your business in the future, please, let us know at support@jazva.com. Best regards, Emma Jazva Support Team

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Easy look up on orders and existing customers

If one customer orders more than 50 times when searching for that customer the search engine won't pop up. It will state too many orders and forces us to search more defined and specific

This is a great product that gives the user the ability to list items across many platforms from a single software. It is great for managing inventory as well as your personal sales across many channels. Suggestions to the developers are always considered for custom features and help improve the experience and functionality of the software.

Simple use once you get it down but hard to master all of the functions for its full potential with basic FAQs.

Nothing my experience has been nothing more than a scam.

Does nothing that they say it will do. Reports are terrible. Kitting is a joke. Inventory management was still not right after 7 months. The employees that they have are so overworked they cant possibly have the time to give you the help you need. Shipping automations are nonexistant. I could go on for days with bad things.

Hi John, I'd like to reach out and thank you for taking the time to leave valuable feedback, and apologize for the way our previous team handled your case. We know set up can be time consuming, so our implementation team helps you set up channels, carriers, organizes training for importing products, etc. Our support team is also available 24/7 to assist you with any questions, issues, or requests. As for the refund issue you had with Jazva, we always provide a refund if the customer hasn't used the system. If there is any way to make it right, please, let me know at support@jazva.com. Best regards, Emma Jazva Support Team

When it works it integrates all of our sales channels.Potential is there to actually be great...but for the love figure out your own software.

When it doesn't work all of ours sales stop immediately. And their customer support team literally takes 24-48 hours to offer a suggestion and when the suggestion comes it's right out of the knowledge base and has little to do with your problem. I find it annoying that after 4 hours on chat talking with someone that feels like they may have an answer I get the dreaded..."Let me see if a developer can help." 24-48 hours later I get the "try this" notification that has nothing to do with my problem followed by a "Let us know if it doesn't work."

Dear Ryan, I wanted to reach out and thank You for taking the time to leave valuable feedback, and I apologize for the experience detailed in Your review. It is very disappointing to learn that our previous team didn't handle Your case with care and efficiency that all our customers deserve. I would like to let You know that within the past year, Jazva changed its development and support teams....

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Flexibility

Requires a good understanding of the logic behind the system

Hi Larry, Thank you for taking the time to leave valuable feedback, we truly appreciate it! We're thrilled to hear that you've benefited from Jazva for so many years. We look forward to continuing to help you grow your business! Best regards, Emma Jazva Support Team

Functional - Integrates easily to Ebay Amazon and other ecommerce venues. Customer Support - They are always quick to answer questions and figure out a solution. Highly improved order process flow. Orders, invoicing and shipping all in one software package. Gone are the days of managing multiple software's (and saves money too.)

Needs Better Customization - Most items works as they should, however there are a few things that should be able to be changed, such as kit items and they way they show on orders. User Friendliness - Some things seem simple on the surface, but are super involved and usually need the help of the support team, which will handle it, but I should be able to change a shipping charge myself and not have to ask support to do it for me.

We like that it's an all inclusive system that allows us to do everything we need to operate in one Warehouse Management System. We can receive, inventory manage, process orders, ship, etc.

There are sometimes small issues but Jazva will always address and fix them within a timely manner. Its normal to have technical problems once in a while for all systems.

Great program with lots of features! Everything in one place...

There is a little bit of a learning curve , it would be helpful to have more in their knowledge base but overall it’s the best program I’ve seen of its kind and I was looking for one for over two years

Ease of use once is learned just like any other software, flexibility of integration, automation with accounting software, inventory status.

It takes some time to get used to the back-end system, since the system language and layout was not something our team was used-to. However, once learned is easy to use on a day-to-day

None, there is absolutely nothing redeeming about this company. They pass you off to a different person at each step so they can always say "who told you this" when they cannot produce what was promised.

Liars Do not have the robust listing tools they say they do. Incompetent Continue to bill even after you have cancelled. Will never refund you even after they say they will.

Dear Kimberly, We wanted to reach out and thank you for taking the time to leave valuable feedback, and we apologize for the experience detailed in Your review. We are very disappointed to learn that our previous team didn't handle Your case with care and efficiency that all our customers deserve. We would like to let You know that within the past year, Jazva changed its development and support...

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software itself doesn't even function how they advertise! no PROs.. I thought maybe 1 person in support was ok, but in the end he was used.

They will try NOT TO REFUND YOU! They lie about the full features and restrictions to there features, and forced me out of setup and was never setup complete. Literally nothing worked. They even uploaded my inventory wrong and everything was 999! They said because i placed a column out of place, but they are the ones who sent me the file to input! WORST COMPANY IVE DEALT WITH. Customer support,...

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Dear Johnathan, Thank you for your feedback. We work one-on-one with our customers to train and assist them with the set-up process. If you are having difficulty using a feature, our support team is available 24/7 to assist you. As for the refund issue you had with Jazva, we always provide refunds to customers who haven't used the system. If there is any way to make it right, please, let me know at support@jazva.com. Best regards, Rima Jazva Support Team

Lots of functions and clear data. Makes it very easy to send items to multiple market places.

Sometimes have to fix the ebay listings as the fields for Amazon and ebay are different.

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A recommended software for a logistics company that really needing inventory management. It is very easy to use and convenient.

As of now, I didn't expect some issues yet. Just continue the good customer service.

The software have most of what we need. They have a lot of features that a company needs.

I can't use it. It is very technical and will need some support help. But support response once in a while.

Dear Elven, We wanted to reach out and thank you for taking the time to leave valuable feedback, and we apologize for the way our previous team handled your case. We would like you to know that within the past year, Jazva has changed its development and support teams. Our team assists with every step of the set up process including setting up channels, carriers, organizing training sessions for importing products, etc. Our support team is also available 24/7 to assist you with any questions, issues, or requests. If there is any way to earn your business in the future, please, let us know at support@jazva.com. Best regards, Ryan

Nothing, you're sold on lies and we're suing for fraud

The features you're sold on don't exist and worse yet much of the software becomes broken as you use it. We ran into multiple situations where the software would simply corrupt our product data, making it unusable for us to push proper inventory. This caused huge headaches when the wrong inventory was being pushed out. It damaged our company.

Dear Vlad, Thank you for taking the time to leave valuable feedback. We apologize for the way that our previous team handled your case. We would like to let you know that within the past year, Jazva has changed its development and support teams. The Jazva team works dedicatedly to make Jazva a better platform for all our customers. Our software is functioning well and our support team is available 24/7 to assist you with any questions, issues, or requests. If there is any way to earn your business in the future, please, let me know at support@jazva.com. Best regards, Rima

Good inventory management system especially to those small to mid-size company for it helps to become more accurate when it comes to inventory.

I experienced some logs but of course it is normal for all the systems I have tried. No big issue so far...

None, they could not make it to work. We spend a lot of hours and every time they come back with a different excuse.

The program does not interoperate with various third party platforms. Accounting/Finance very weak, inventory control not functioning. No training or set-up as promised.

Dear Tony, Thank you for the valuable feedback. I apologize for the way that our previous team handled your case. Within the past year, Jazva changed its development and support teams. We work one-on-one with our customers to train and assist them with the set-up process. Our support team is also available 24/7 to assist you with any questions, issues, or requests. Once the implementation process is complete, we can begin helping you grow your business! If there is any way we can help you in the future, please, let me know at support@jazva.com. Best Regards, Rima Jazva Support Team

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Dear Eric, Thank you for the review. We are working hard to provide quality service and better experience to our customers. We would love to hear back from you and know exactly what you are not satisfied with and what expectations you have unfulfilled. Let us know at support@jazva.com if you still consider working with Jazva to grow your business. Best regards, Maria Jazva Support Team