k-eCommerce Pricing, Features, Reviews & Alternatives

k-eCommerce

Cloud-based eCommerce management software

4.0/5 (11 reviews)

k-eCommerce overview

What is k-eCommerce?

k-eCommerce is a cloud-based software, which helps businesses in manufacturing, automotive, retail, distribution, and other industry verticals manage online stores, product catalogs, customer service, and more on a unified portal. Designed for Microsoft Dynamics and SAP Business One applications, the platform lets organizations automate various processes to optimize costs and utilization of resources.

The white-labeling capabilities in k-eCommerce enable enterprises to create personalized online stores using custom themes and designs and add keywords using SEO tools to engage with the target audience. Features include multilingual interface, customizable product attributes, one-page checkout, store locator, form builder, product comparison, search functionality, and more. Businesses can also update account details, run promotion campaigns, view past purchases, and track customers through an interactive customer service dashboard.

k-eCommerce allows users to edit, preview, and publish content using the built-in content management system. Administrators can update details about products, customers, orders, invoices, shipping, and taxes and synchronize data with third-party ERP systems in real-time. Marketers can also launch email marketing campaigns via Mailchimp integration.
www.k-ecommerce.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L
k-eCommerce screenshot: k-eCommerce abandoned cart searchk-eCommerce for Microsoft Dynamics CRMk-eCommerce screenshot: k-eCommerce customer service managementk-eCommerce screenshot: k-eCommerce order historyk-eCommerce screenshot: k-eCommerce order/invoice trackingk-eCommerce screenshot: k-eCommerce product search

k-eCommerce user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.1
  4.0
  3.6
DONNA T.

We hit our Year 1 goals and passed them

Used daily for 1-2 years
Reviewed 2020-06-09
Review Source: Capterra

We have a desire to innovate and try things that are outside-the-mold for our industry. While there is some e-commerce present in our space, it is not standard issue. We also viewed the investment as a way to make the lives of both our customers and our employees easier, by eliminating non-value activities (re-keying data, looking up shipment information, etc.). Lastly, we felt like an e-commerce solution, could make our relationship with our customers “stickier”; they would not want to give up the ease and convenience of the platform. We required a significant amount of customization for our project, because we did not want the typical web store layout. We wanted more of a customer product listing, with standard order quantities and customer-specific pricing, in which they could quickly key their desired quantity and submit their order. We also had a different look designed for our site, basically a customer quick-order template. There is nothing we would change about it, although there are some enhancements that we plan on rolling out to our site.

Pros
We reviewed several systems before selecting k-ecommerce. Key factors in our decision included: seamless integration with our ERP (MS Dynamics GP), ability to customize the customer experience (we did not want the typical web store layout), 100% solid performance and reliability, proven encryption and cyber protection capabilities, all for a reasonable cost. The most valuable benefits are the significant time saved by both our customers and our employees from non-value added work in which orders seamlessly flow into our orders queue. In discussing the platform with customers, we get comments like “I wouldn’t change a thing about it.” We actually do have plans to further enhance and develop it, but do not intend to detract from its core ease and simplicity. We are extremely satisfied with the end result. We had a Year 1 goal for 60 customers to adopt our system and we hit 70. This is both a significant time savings from order keying/increased accuracy for both our customers and our employees, but it also sets us apart as an innovative, forward-thinking company

Cons
The only frustrating part of the development was the transition between stages (from the discovery phase to the dev to implementation); we did not feel there were good hand-offs in that process. As we have experienced with other IT implementations, this one took longer than expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Marie Josee G.

Constant growth, simplified business management

Used daily for 2+ years
Reviewed 2019-03-21
Review Source: Capterra

Our first web store was not integrated, so we had to enter orders into our accounting system and manage all our inventory manually. When we learned about k-eCommerce and ERP integration, we realized that we would save a lot of time and effort. k-eCommerce has simplified our whole accounting process including invoicing, order management as well as inventory. Our reach has grown tremendously, from regional to international markets, and over the past two years our in-store sales have been dropping off in favor of online sales (which have been growing constantly).

Pros
k-eCommerce is very easy to use. We can upload all our products in a single operation by defining them in Excel. Both the training and the implementation process were very clear for us, and the k-eCommerce team has always been open to our feedback and our requests as far as design, modifications to the site, and so on, with a reasonable turnaround time. The design team in particular has a very good understanding of what our business requires in order to stand out. We’ve received many compliments on how visually engaging and user-friendly our site is. The support team has improved a lot over the years. In the past, sometimes I felt like I knew a bit more than the person I would be talking to, but these days the technicians are always able to answer my questions well. It’s very important for us to be able to get an actual person on the line to talk about technical problems and get them resolved quickly. It’s rare to find this kind of service these days. With other companies you just get voicemail.

Cons
The only problems we experienced were in transitioning to a responsive site. We ended up losing some site data (such as photos) and configurations, category settings, etc. We still haven’t completely replaced everything, as we opted to take care of the most important fixes first. But in general it’s not easy to make changes. We usually have to call to double check how to do it the right way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Sophie C.

Forte croissance de nos ventes à ligne grâce à un site transactionnel lié à notre ERP

Used daily for 2+ years
Reviewed 2021-05-06
Review Source: Capterra

La plateforme est simple à utiliser et lorsqu'on la maîtrise, nous pouvons la personnaliser de plus en plus. Depuis le lancement de notre premier site web avec K-eCommerce, nous avons effectué 4 autres lancements de site, le tout dans un délai très court.

Pros
Notre site web est maintenant lié en temps réel à notre ERP (réception des commandes, disponibilités des produits, prix, etc.) La plateforme est facile d'utilisation et permet de personnaliser selon nos besoins. Des outils marketing sont inclus avec la plateforme ce qui facilite les campagnes marketing que nous désirons réaliser.

Cons
L'intégration a été plus longue que prévu et le changement de personne-ressource a créé de la frustration auprès de notre équipe. Il y a certaines limitations avec la plateforme, mais l'équipe de développement travaille à améliorer celle-ci année après année, afin de répondre aux besoins de ses clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Timothy L.

Poor product integrations, lack of knowledge

Used monthly for 2+ years
Reviewed 2016-06-30
Review Source: Capterra

Purchased the e-commerce system to integrate with dynamics-gp. The integration is not compatible and there expertise with dynamics-gp is limited at best. When explaining to them the mistakes they would provide work orders to fix it. The product was purchased with the expectation it would integrate properly according to the web site.

Pros
If it was a stand alone e-commerce system it might be ok

Cons
The company's support, follow thru, and the integrations. All three are less than desirable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Jose H.

Excellent software,

Used weekly for free trial
Reviewed 2021-05-20
Review Source: Capterra

Pros
Excellent software, I think they are just starting with this application, surely in the future they will be 100% better developed, I look forward to it.

Cons
some small bugs in daily use but it can be easily fixed in the next update, I don't think there are too many problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

k-eCommerce features

Activity Dashboard
Cataloging/Categorization
Collaboration Tools
Content Management
Customizable Branding
Inventory Management
Mobile Access
Order Management
Reporting/Analytics
SEO Management
Search/Filter
Third Party Integrations
eCommerce Management

API (380 other apps)
Access Controls/Permissions (228 other apps)
Alerts/Notifications (226 other apps)
Customizable Templates (275 other apps)
Data Import/Export (283 other apps)
Drag & Drop (243 other apps)
Reporting & Statistics (238 other apps)

Videos and tutorials

Additional information for k-eCommerce

Benefits

• Connected to Microsoft Dynamics and SAP Business One
• Responsive e-commerce solution loaded with out of the box features
• Feature rich product catalog
• Optimized for B2B, B2C, Amazon, and eBay
• PCI-DSS Level 1 certified cloud
• Scalable, secure hosting