Pantheon Reviews - Pros & Cons, Ratings & more

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Pantheon is a cloud-based agile development platform which provides a range of solutions including agile workflows, WebOps tools, and security features, plus hosting for Drupal and WordPress sites. The platform is aimed at both marketing and development teams, and enables agility & rapid iteration.

Pantheon

Web-based

Information Technology Adviser 

Integration our favorite applications into our website projects is awesome. Great Security Tools, and User Access Management.

Project Head

I love the code management and seamless transition between dev, test and live environments. It is rare to work on a platform that is both beautiful and provides tons of features and functions.

Web Application Developer

I love the the development, test and live environments and how easy it is to moving code from one to the other. The automatic backups are also great and can be a life-saver when in a jam.

IT Manager

I love their technical support and every employee I have worked with. They are super-friendly, love their job, and want you to succeed.

Pantheon is responsive, their tools are intuitive and they are great about communicating any issues that they may have and keeping us posted on resolutions.

Owner / Director

The website and pricing structure are VERY misleading.

Web Strategist and Developer

I love the simplicity and workflow that Pantheon's platform enforces.

At first, I hated the fact that I couldn't install plugins and themes directly on the Live environment.

Associate Manager

Lack of payment options. Bit complex during initial setup.

It has resulted in _not one_ Pantheon-hosted website in my portfolio ever being hacked and.

WordPress VIP

Bluehost

I recommend this WebOps platform for units that use WordPress, Drupal, and WooCommerce CMS with the position of IT manager and consultant of organizations as well as the management of the development teams and the site designer. Daily management and changes in the theme and personalization of site features and plugins may cause temporary disruption in the main site while performing, but with Pantheon, everything is tested and deployed in the sandbox, and the final result without bugs and the final version safely and easily replace the old version.

Managing‌‌ & maintenance websites is easier than ever via Pantheon WebOps 

The main business problems Pantheon solves are that, internally, our team can rapidly spin up WordPress sites and get right to work on client requirements. Externally, from the client's perspective, the money they pay us goes right into their site needs, plus they get a fast, secure website that can handle a lot of traffic and store a lot of media, even with just the "Basic" plan. They don't have to pay extra for things that shouldn't be add-on options, but standard, like a CDN or HTTPS. You wouldn't buy a car with a mo-ped engine or no door locks. Why would you buy a hosting plan that is slow and doesn't keep the bad guys out?

Recommended for ALL WordPress and Drupal site owners

1000% dissatisfied and will be leaving asap. 

Terrible & Dissatisfied

It was great a wise decision to opt for Pantheon to host our website and other landing pages. It has delivered all we expect from a hosting solution. It is actually much more than that.

Far beyond hosting

We're able to start getting into automated testing, which is something we weren't able to do with Acquia.

Love Pantheon product & company, and would highly recommend!

Very nice, intuitive, and easy to get started. You can setup your first project in seconds. Great not only as a hosting solution for production websites but also as an educational / training platform for web developers learning Drupal / WordPress.

Fantastic Platform for Drupal Developers and Owners

Pantheon didn't fail us one bit. It was WP end to end and we loved it. Later they started drupal as well. We still miss the multidev as kinsta doesnt have it. Multidev helped us stay away from many issues from the start and yes... ruined our habit along the way.

Great for dev, test and live

When Pantheon works, it is great, but when there is a problem, don't expect any real help.

Could be much better

This company is highly unethical, having accidentally selected the wrong plan and immediately contacted support to explain this we were refused a move to the correct plan and a refund to cover the difference. We had every intention of moving multiple sites with millions of monthly visitors to this company but are very glad to have avoided them based on our experience.  

Awful experience

Pantheon is lighting fast hosting that is great for having several developers working on things at the same time. This allows my team to work seamlessly without causing code conflicts. It makes the production line so much more expeditious. 

Amazing Hosting for Developers 

Overall, we have have had a great experience with Pantheon. Pantheon is responsive, their tools are intuitive and they are great about communicating any issues that they may have and keeping us posted on resolutions.  We have had no down-time since we moved to Pantheon. 

Pantheon Hosting

Pantheon remains my platform of choice to develop client sites and deploy them there. Unfortunately, their per site plan works against them in some cases where customers expect to host multiple sites within the same plan. 

The best website management platform out there

When firing up a new customer web development project, it used to take me a half-hour or more to set up and configure all of the links in our development chain which included Git repos, deployments, server accounts, and more. Now, with a few keystrokes and clicks, I have the most robust development setup I've ever used. 

A WebOps platform for serious developers

After checking out the website and picking a plan, I arrange a call with sales. That was three days after my initial inquiry. Oh, don't bother trying to call, nobody answers the phone.

Anyway, after the call, I signed up and got cracking, that's when things went south. The site tells you, you can host 15 sites for $300.00 when in fact, you get to host only one.

I reached out to the poorly trained support staff and spent countless days and hours back and forth requesting a refund only to be told I'd sign some contract. WRONG! I'd signed nothing.

Sadly the original sales guys seem to have now gone to ground and have left me dealing with a so-called senior member of the billing support team who has tried to blackmail me into signing up again to get a refund on the original plan.

The whole process is clearly set to try and SCAM people into signing up and paying for something they are not going to receive.

I've dealt with a lot of hosts over the years and 99% are decent and helpful, even when things go wrong, sadly this is not the case with Pantheon who is only interested in the bottom line.


Oh my, where to start?

Highly functional platform with great content creation capability and easy to customize website.

Excellent content management solution and a highly functional workflow management tool

The overall experience is good as per customer point of you but need to work on some bugs. The support system need to be improved. Editing Features can be added.

Managing the webOps in an easy and intuitive manner

Al querer cancelarlo después de 3 años hicieron un cargo adicional y al reclamar dijeron que no hacían reembolsos así que mucho cuidado con darles el numero de su tarjeta de crédito

Pésimo servicio a clientes

Terrible customer service

If they could fix the glitch so that the plug-ins could be installed directly to the live site I'd go 10 stars. 

Pantheon Reviews (2025)

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18 reviews