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QualityDesk
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center tool for customer service.
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QualityDesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
QualityDesk overview
What is QualityDesk?
QualityDesk is a cloud-based contact center solution that helps sales professionals streamline customer service operations.
Features:
- Scorecard builder.
- Dimension builder.
- Coaching form builder, for example, one-to-ones, coaching sessions, etc.
- Calendar invites with the coaching forms.
- You can build all the forms as you like and modify them as you please.
- No limits in forms or dimensions.
- Automatic data deletion for GDPR.
- Multiple reports in real-time, automatic email reports.
- API.
- Azure AD SSO.
- Integrations to contact center software.
- Integrations to survey tools.
- Integrations to HR Systems.
QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk:
- 30% increase in additional sales in customer service.
- 15 points better NPS.
- 19% increase in agent effectiveness.
- 50% faster training of new agents.
- 25% increase in order confirmations in telesales
QualityDesk reviews
Overall rating
4.6
/5
7
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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QualityDesk's key features
Most critical features, based on insights from QualityDesk users:
All QualityDesk features
Features rating:
QualityDesk alternatives
QualityDesk
Starting from
No pricing info
Ringover
Starting from
29
/user
Per month
Convoso
Starting from
90
/user
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
QualityDesk pricing
Value for money rating:
Starting from
No pricing info
User opinions about QualityDesk price and value
Value for money rating:
QualityDesk support options
Typical customers
Platforms supported
Support options
Training options