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Salesforce B2B Commerce Logo

Salesforce B2B Commerce

Multi-channel order management platform for business buyers

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Salesforce B2B Commerce Pricing, Features, Reviews and Alternatives

Salesforce B2B Commerce product overview

What is Salesforce B2B Commerce?

Salesforce B2B Commerce is a cloud-based platform, which helps retailers, wholesalers, and distributors manage purchase of goods or services through a self-service eCommerce storefront. Key features include real-time data, heatmaps, inventory tracking, renewal automation, and order management.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk

Training options

Live Online
In Person
Documentation
Webinars

Salesforce B2B Commerce pricing information

Value for money

4.1

/5

7

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce B2B Commerce features

Functionality

4.6

/5

7

Total features

58

5 categories

Most valued features by users

Third Party Integrations
API
Customizable Branding
Activity Dashboard
Reporting/Analytics
Order Management
SEO Management
Website Management

Functionality contenders

Salesforce B2B Commerce users reviews

Overall Rating

4.9

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.43/10
Rating distribution

5

4

3

2

1

6

1

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Salesforce B2B Commerce is the best ecommerce platform for managing and fulfilling online orders

Reviewed 14 days ago

We wanted an eCommerce platform to manage all our products for our online store, manage orders and returns, manage to ship, and retarget lost leads all in one place. The platform is great for B2B providing a B2C-like experience. Very easy to use and manage. Offers great reporting features.

Pros

It is a very straightforward platform with no complicated UX. Inventory tracking and management are the best within SF B2B Commerce. Customer support is truly exceptional, they go into detail and solve issues in no time. Great for designing an online store and providing personalisation to visitors. Truly exceptional at product catalogue and checkout process. Offers customizable reporting and analytics that helps businesses to understand the present and future for ROI and conversions.

Cons

The integration with another third-party application is complicated. Not the best shipping options available are present at the start unless you integrate with other applications. The high cost of implementation and monthly pricing is high, is a huge drawback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Very powerful ecommerce platform

Reviewed 10 days ago

The platform provides a B2C-like experience to B2B organisations. Very efficient and easy to use and control. We wanted to manage all our online orders and increase the UX of our online store and Salesforce B2B commerce has made us convert very efficiently.

Pros

Salesforce B2B commerce is a very powerful e-commerce platform which is very easy to use and manage. The reporting within the platform is highly customisable. The order process and management is very straightforward and to the point. Great features around the online storefront and designing the online store.

Cons

The only dislike from my side is the price of implementation and the overall cost of the platform, not recommended for small-sized businesses or startups.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The best platform to provide B2C like experience to B2B customers

Reviewed a month ago

Great platform for B2B e-commerce businesses which has helped us in providing insights about our prospects. It has provided great value to our company by being able to set up quickly in the market and has many great features that are required for e-commerce businesses.

Pros

The best thing about salesforce b2b commerce is the ability to create custom product catalogues, it integrates with all third-party software's which makes it outstanding in the market. The order process and checkout process are the best features that are available within the platform. Great at customization and reporting

Cons

Not a fan of the storefront design tools, I strongly they could have been improved. UX are not the greatest and limitations on the out-of-the-box checkout features that make one to use technical or coding knowledge for the enhancement

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Truly exceptional B2B commerce platform

Reviewed 24 days ago
Pros

-Excellent Multi-Channel support - Very user-friendly interface -Outstanding for processing orders and managing all inventory -Offers one of the best integration within the market -Great for managing all the product catalogs and managing content on the online store -Offers one of the best personalization -Great for upselling and cross-selling -Offers great features for targeting prospects that abandon the shopping cart

Cons

-Does require a good amount of training to get started -It is pricey for small B2B organisations -Cost of implementation is high

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent ecommerce platform for B2B

Reviewed a month ago
Pros

-One of the best storefront design tool that is available in the market -Provides outstanding order (checkout) process -Integration with third party tool is superb -Great for providing personalisation to the visitors, excellent at cross selling and upselling -My favourite feature is the shopping cart abandonment feature that helps visitors to buy the product in cart when they leave without buying

Cons

-Learning curve, does require good amount of training -Pricing is a bit high -Old style UI -Limitations on the users per company -High implementation cost

Salesforce B2B Commerce FAQs and common questions

Q. What type of pricing plans does Salesforce B2B Commerce offer?

Salesforce B2B Commerce has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Salesforce B2B Commerce?

Salesforce B2B Commerce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Salesforce B2B Commerce support?

Salesforce B2B Commerce supports the following languages:
English


Q. Does Salesforce B2B Commerce offer an API?

Yes, Salesforce B2B Commerce has an API available for use.


Q. What level of support does Salesforce B2B Commerce offer?

Salesforce B2B Commerce offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk

Common Salesforce B2B Commerce comparisons

Salesforce B2B Commerce logo
Salesforce Commerce Cloud logo
Salesforce B2B CommercevsSalesforce Commerce Cloud

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