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Updox
5
68
4
20
3
10
2
9
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based HIPAA compliant telemedicine solution
Table of Contents
Is this product right for your business?
Find out with a
Updox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Updox overview
What is Updox?
Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more. Professionals can utilize the platform to schedule appointments or recurring reminders, process online payments, and collect various forms.
Updox allows organizations to communicate with patients and team members via SMS or video chat as well as attach media, forms, or documents according to individual requirements. Users can collaborate with remote team members, maintain a staff and patient directory, and communicate with colleagues via personal or public conversation rooms. Plus, professionals can utilize the broadcasting functionality to send targeted messages to specific patients and remind them about upcoming physical examinations, checkups, immunizations, and more.
Updox comes with an application programming interface (API), which helps organizations integrate the solution with several third-party electronic health record (EHR) systems. The electronic fax system helps users send, receive, and store documents, define access permissions, and assign tasks among team members.
Starting price
Alternatives
with better value for money
Pros & Cons
Faxing
Integrations
Patient Management
Customer Support
Pricing
Performance and Speed
Updox’s user interface
Updox pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.2
Customer support
3.8
Reviews sentiment
What do users say about Updox?
Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved.
Select to learn more
Who uses Updox?
Based on 117 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Updox's key features
Most critical features, based on insights from Updox users:
All Updox features
Features rating:
Updox alternatives
Updox
Starting from
No pricing info
NextGen Office
Starting from
300
RXNT
Starting from
29
/user
Per month
Mend
Starting from
No pricing info
Updox integrations (4)
Integrations rated by users
We looked at 117 user reviews to identify which products are mentioned as Updox integrations and how users feel about them.
Integration rating: 4.6 (7)
“Cause patient data from Practice Fusion like patient medical history, charts and lab result synchronise directly with NueMD, reducing duplicated errors and entries.”
Freya G.
Administrative staff
Integration rating: 4.5 (2)
“importing documents, outgoing faxes”
Scott G.
physician
Integration rating: 1.0 (1)
“to view documents and creat documents combination to send to clients”
Yu N.
Director
Integration rating: 1.0 (1)
Updox customer support
What do users say about Updox customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Updox customer support.
A few users found Updox support easy to reach, responsive, and able to resolve issues quickly when contacted.
Widely noted by reviewers, customer support is slow to respond, difficult to reach, and often unhelpful after initial setup.
Support options
Training options
To see what individual users say about Updox's customer support, check out the review snippets below.
“Customer service always return your calls and assist you with any problems you encounter in running the program.”
ZAKIA G.
OFFICE ASSISTANT
“Poor interaction with consumer support without empathy or compassion.”
Tom R.
CEO - Solo-Practice - Family Nurse Practitioner
“They make it very difficult to get real time customer service”
Saad K.
CEO
