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ACE Retail POS Pricing, Features, Reviews and Alternatives

ACE Retail POS product overview

Price starts from

675

Per Feature

What is ACE Retail POS?

ACE Retail POS is a Windows-based point of sale software platform targeted towards small to mid-sized jewelry stores. It features taxes and accounting, with integration with Quickbooks. The ability to price different products with custom barcodes, and payment integration with TD Merchant Services, Chase, and others. There is an inventory and purchasing management feature specifically for jewelry stores logging multidimensional gemstone specs, manufacturer details, and certifications. The merchandise feature also covers tracking stock, backorders, reorders, and more. Sales orders, quotes, and repairs can all be recorded, managed, and tracked

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)

Training options

Documentation
Live Online
Webinars

ACE Retail POS pricing information

Value for money

4.3

/5

38

Price starts from

675

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ACE Retail POS features

Functionality

4.3

/5

38
Total Features29 5 categories

Most valued features by users

Marketing Automation
Electronic Signature
Multi-Store
Layaway Management
Sales Reports
Gift Card Management
Customer Management
eCommerce Management

Functionality contenders

ACE Retail POS users reviews

Overall rating

4.4

/5

38

Positive reviews

95%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.03/10
Rating distribution

5

4

3

2

1

20

16

1

0

1

Pros
The value compared to cloud based POS systems that require a monthly fee is outstanding. Also love the webstore integration which has helped me attract more customers.

RK

Reena K.

The software for the most part is easy to use once you are all set up and going. Support team is wonderful in helping with any question at all.

RG

Rose G.

Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.

BB

Betty B.

Cons
No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.

TB

Tom B.

Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales.

HM

Husain M.

The software is sometimes hard to maneuver and figure out.

HW

Holly W.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Impeccable Service

Reviewed 3 years ago

ACE has allowed me to streamline my customer tracking, manage my free bag program, manage inventory and the reporting is robust, allowing me to analyze my business with the click of a few keys.

Pros

The software provides all the functions I need at an affordable price. Perfect for my small business. The best part for me is the staff at ACE who are always available, professional, knowledgeable, thorough, and friendly.

Cons

I really do not have much to say here.

Vendor response

Lawrence, thank you for taking the time to give us your feedback. We're here to help you grow your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

It's ok but...

Reviewed 3 years ago

I've used this software in three businesses since 2009, seems the company changed hands a couple times. For those who see no reason the renew your yearly license make sure that if you have an install file, that when you install it, its fully functions especially the reports as with a couple years back the version they gave you to install had the reports feature broken and you needed to contact them for the update file. This worked for some time as you could install previous update files without a valid support license but then the system changed and you had to get a pr authorization for updates. I'd still recommend this software but if you buy software you expect it to be 100% functional and re-install able to 100% functioning even with out a support license.

Pros

Pretty easy to use Easy to set up up Easy to configure Good reporting features for sales and tax Lots of options

Cons

Never any updates to the software, there use to be until they changed the system. At least as of a couple years back demo install file had bugs in it or on purpose so if your license expired and you have to reload the software once you imported the back up DB the reports wouldn't work. You have to contact them to get an update but since your support license is expired you couldn't get help unless you renewed for another year.. Lots of GUI bugs that have been around for years and have been reported on several times.

Vendor response

Thank you for your feedback Arek. Yes, we are a different company now and we have invested in updating and maintaining the software so many of the bugs that were in the older versions supported by the last company have been fixed for the past several years now. We have also spent a lot of internal resources to develop and maintain new built-in and optional add-on features to help customers which is why updates are part of paid support plans. But rest assured, customers who are using versions of ACE maintained by our company can continue to use their software without an active support plan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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The software gets the job done.

Reviewed 4 years ago

It helps us keep track of our transactions and monitor our register.

Pros

It's been reliable. The software works as it should in the sense that every action is clearly labelled, and I don't think I've ever seen it crash.

Cons

It could be designed a bit better, but no complaints necessarily. Also, there are moments when finding certain transactions could easier.

Vendor response

Thank you for your feedback Mateo! We will continue to improve ACE so that we can earn the remaining stars from you ;)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Excellent support provided by ACE

Reviewed 3 years ago
Pros

We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE. We have been...

Cons

There are only minor issues that I can name as our overall experience has been positive. It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow. Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

Vendor response

Thank you for your kind words and support Joe! From our ticketing system we can see that one of our specialists has already been in contact with you regarding back-orders and how to utilize the built-in packbreak function within ACE Premium to break-up items that are sold as a combo and also individually.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great System, good customer service, Nine years and counting...

Reviewed 4 years ago

The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

Pros

I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy. I like being able to block employees from different areas of the software, so they can only access what I allow them to. The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option)....

Cons

I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it. I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible. The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

Vendor response

Andrea, thanks for taking the time to give us your feedback. We understand your wanting to have access to certain resources offline. We made the decision to move to online training resources as this way, we can maintain documentation more easily for customers. It also allows you to be aware of any updates. Besides new features, we need to maintain a development team to keep the software up-to-date...

ACE Retail POS FAQs and common questions

ACE Retail POS has the following pricing plans:
Starting from: 675.00
Free Trial: Available


ACE Retail POS has the following typical customers:
Freelancers, Mid Size Business, Small Business


ACE Retail POS supports the following languages:
English


No, ACE Retail POS does not have an API available.


ACE Retail POS integrates with the following applications:
Sage 50cloud, Mailchimp, Shopify


ACE Retail POS offers the following support options:
Chat, 24/7 (Live rep)

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