Avianya AI - 2026 Pricing, Features, Reviews & Alternatives

Avianya AI is a cloud-based, official Meta Tech Provider (TSP) platform that consolidates WhatsApp Business API, Meta Click-to-WhatsApp Ads, Instagram DM management, RCS, SMS, Email, and Live Chat into a single web dashboard. Designed for small and medium-sized businesses in India, including Shopify-based e-commerce stores, the platform removes the need for multiple vendor contracts, separate logins, and fragmented customer data by centralising all channel activity under one subscription. Pricing starts at 0 INR per month, structured for Indian SMB margins.

The platform includes a no-code AI chatbot builder that handles inbound WhatsApp conversations, processes Meta Ads leads natively without custom integration code, and supports bot-to-human handoff mid-conversation with full context retention. A shared inbox covers WhatsApp, RCS, and SMS, while a built-in CRM maintains a unified cross-channel customer data view. Shopify merchants gain automated flows for order confirmation, fulfilment updates, and abandoned-checkout recovery without custom development. COD order confirmation and address-change handling are managed via chatbot automation, directly reducing return-to-origin (RTO) rates. Third-party AI integrations, including OpenAI and Anthropic, are supported through the platform.

Avianya AI is built and supported in India, headquartered in Nagpur, Maharashtra, and recognised by DPIIT. Target industries include e-commerce, retail, and any Indian SMB vertical relying on WhatsApp for customer communication and Meta advertising. The platform suits businesses that run Click-to-WhatsApp campaigns and require coordinated multi-channel messaging without engineering overhead.