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Chatlayer

Conversational AI Platform

see alternatives

Chatlayer - 2025 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Chatlayer?

Chatlayer by Sinch empowers smart businesses to have authentic and valuable conversations with their customers - through the power of AI. It is an easy-to-use AI platform that lets you build and maintain voice and chatbots in more than 125 different languages, with no coding, to personally connect with customers at the right moment, across multiple channels.

Chatlayer’s SaaS platform connects to your IT and Communications tools, from CRM to Knowledge Base.

Most notable features:

- Multilingual: Chatlayer has its Natural Language Processing (NLP) which allows your bot to understand and communicate with your customers in more than 125 languages.

- Multichannel: Your bot can be implemented in the most popular channels such as WhatsApp, Facebook Messenger, Instagram Messenger, Viber, Telegram, Google assistant, and more, to always be connected with your customer.

- Configuration only: Chatlayer is a no-coding platform. This means that you can create your bot without any coding skills or IT resources.

-Chatbot Templates: Chatlayer count with pre-designed templates tailored for specific verticals and use cases to easily start.

-Integrations: Connect your bot to your existing customer management software or CRM to drive personalized customer engagement.

- Analytics & Advice: AI gives you detailed insights into your conversations and provides tips on how to improve them.

Starting from

499

Per month

Alternatives with better value for money

Chatlayer's key features

Most critical features, based on insights from Chatlayer users:

Reporting/Analytics

2.7

(3)

Third-Party Integrations

4.0

(1)

Chatbot

4.7

(3)

Activity Dashboard

4.0

(1)

Engagement Tracking

4.0

(1)

Communication Management

5.0

(1)

All Chatlayer features

Features rating:

3.8

(5)

Workflow Management

3.0

(1)

Customer History

4.0

(1)

Access Controls/Permissions

(0)

For No-Code Development

(0)

Human Handover

(0)

Integrations Management

(0)

Intent Recognition

(0)

Knowledge Base Management

(0)

Live Chat

(0)

Monitoring

(0)

Multi-Channel Communication

3.5

(2)

Multi-Channel Management

(0)

Multi-Language

5.0

(1)

Natural Language Processing

5.0

(2)

Performance Metrics

(0)

Pre-Built Modules

(0)

Reporting & Statistics

(0)

Sentiment Analysis

(0)

Social Media Integration

(0)

Surveys & Feedback

(0)

Template Management

(0)

Visual Analytics

(0)

Visual Modeling

(0)

Activity Tracking

(0)

AI/Machine Learning

4.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Autoresponders

(0)

Campaign Management

(0)

Code-free Development

4.0

(1)

Collaboration Tools

(0)

Configurable Workflow

(0)

Content Creation

(0)

CRM

(0)

Customizable Branding

(0)

Customizable Templates

(0)

Data Import/Export

(0)

Deployment Management

(0)

Drag & Drop

(0)

Email Automation

(0)

Event Triggered Actions

(0)

Feedback Management

(0)

For Developers

(0)

Chatlayer alternatives

Chatlayer

4.4

(5)

Starting from

499

Per month

Free trial

Free version

Ease of Use

4.2

Features

3.8

Value for Money

4.5

Customer Support

5.0

Pipefy

4.6

(317)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.4

Customer Support

4.6

Birdeye

4.7

(665)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Tidio

4.7

(462)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Chatlayer pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.5

Starting from

499

Per month

Chatlayer support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Training options

Webinars

In Person

Live Online

Documentation

Videos

Chatlayer reviews

Overall rating

4.4

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.2/10

Rating distribution

Chatlayer FAQs

Q. What type of pricing plans does Chatlayer offer?

Chatlayer has the following pricing plans:
Starting from: €499.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Chatlayer?

Chatlayer has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Chatlayer support?

Chatlayer supports the following languages:
English, French, Portuguese, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Croatian, Czech, Danish, Dutch, Estonian, Finnish, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Q. Does Chatlayer offer an API?

Yes, Chatlayer has an API available for use.

Q. What other apps does Chatlayer integrate with?

Chatlayer integrates with the following applications:
Workplace from Meta, Airtable, Wavy, Freshdesk, RingCentral Engage Digital, Freshchat, Sparkcentral, Meta for Business, Hootsuite, Salesforce Platform, Google Sheets

Q. What level of support does Chatlayer offer?

Chatlayer offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base

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