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ciarem.ai
AI agent, shared inbox and CRM for WhatsApp and Instagram
Table of Contents
ciarem.ai - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: October 2026
ciarem.ai overview
What is ciarem.ai?
Ciarem is a customer messaging app that combines an AI agent, a team inbox and a CRM for WhatsApp, Instagram, Messenger and website chat. It is built for small and mid-size businesses that sell and serve customers in chat, from owner-run shops to sales and support teams.
The AI agent answers from the business's own information: documents, website pages, FAQs and product catalogs. It qualifies leads, books appointments in Google Calendar or Outlook, takes orders from a catalog and sends timed follow-ups when a customer goes quiet. Handoff rules decide when a conversation goes to a person. Businesses can try the agent with their own questions in a test space before it talks to customers, and review its answers afterwards.
The team works every channel from one inbox, on the web or in the iOS and Android apps. Conversations can be assigned to people or teams, tagged and annotated with internal notes. Every contact keeps its conversation history, funnel stage and owner in the built-in CRM, shown as a list or a board, and contacts can be grouped into segments. Tasks, satisfaction surveys, and reports with CSV exports are included.
WhatsApp connects through the official WhatsApp Business Platform. With Coexistence, a business keeps using the WhatsApp Business app on the same number. Ciarem also supports WhatsApp broadcasts with approved templates, WhatsApp forms (Flows), WhatsApp calling, comment-to-DM automations on Instagram and Facebook, and a website chat widget. Meta's WhatsApp charges are passed through at Meta's price with no markup.
Integrations: HubSpot (Growth and Scale plans), Google Calendar, Microsoft Outlook Calendar, Meta Lead Ads for Facebook and Instagram, the Meta Conversions API, AI assistants such as Claude, ChatGPT and Cursor over MCP, and a public API with signed webhooks.
Access is controlled with Admin and Agent roles that decide what each teammate can open, change and see. Contacts who opt out of WhatsApp marketing are skipped in broadcasts automatically. The app is available in English, Spanish and Portuguese, and every plan starts with a 14-day free trial with no credit card.
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