Conecto - 2026 Pricing, Features, Reviews & Alternatives

Conecto is a unified customer messaging platform that integrates live chat, an AI chatbot, customer relationship management, a shared inbox and analytics into a single environment. The platform is designed for teams that require management of every customer interaction from first contact through ongoing relationship oversight. By consolidating chat, ticketing, knowledge management and data tracking into a cohesive solution, Conecto addresses the complexities of managing multiple disconnected communication tools.

An AI agent that operates continuously across more than fifty languages is trained exclusively on a company’s approved knowledge base content to ensure responses remain accurate and aligned with organizational guidelines. The platform enables a voice capability within the same widget used for chat so that customers can speak questions directly without separate applications. Spoken queries are transcribed and answered from the knowledge base before being converted back to speech in the customer’s language. Conversations that exceed the AI agent’s scope are seamlessly transferred to human agents with full context preservation.

The shared inbox consolidates messages from chat, email and other channels into a unified workspace where team members assign conversations, add private notes, mention colleagues and collaborate on resolutions while viewing complete customer profiles. A visual bot builder facilitates the creation of conversation flows without coding and automated routing rules direct inquiries to the appropriate department or team member. Ticketing functionality tracks issues through to resolution, live visitor monitoring displays real-time website activity and a searchable knowledge base supports self-service. Internal employee guidelines are maintained alongside customer content to guide team members during interactions.

Analytics dashboards present metrics on response times, resolution rates, satisfaction scores and conversation volumes for both AI and human agents. Customer profiles and interaction histories are stored in an integrated CRM component. Scheduled broadcasts and automation triggers enable proactive messaging campaigns. The platform supports embedding chat widgets across multiple websites with customizable settings and provides API access for developers to extend capabilities. Hosted on Google Cloud with encrypted data transmission and secure billing procedures, Conecto ensures data protection and offers standard authentication mechanisms for user access control.