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Twilio Flex Logo

Omnichannel customer communications system

(0)

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Twilio Flex Pricing, Features, Reviews and Alternatives

Twilio Flex FAQs

Q. Who are the typical users of Twilio Flex?

Twilio Flex has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What languages does Twilio Flex support?

Twilio Flex supports the following languages:
English


Q. Does Twilio Flex offer an API?

No, Twilio Flex does not have an API available.

Twilio Flex product overview

What is Twilio Flex?

Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, and much more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

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Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Twilio Flex features

Functionality

5.0

/5

6

Total features

9

7 categories

Most valued features by users

Reporting/Analytics
Archiving & Retention
Customer Experience Management
Employee Coaching Tools
Interaction Tracking
Multi-Channel Communication
On-Demand Recording
Quality Management

Functionality contenders

Twilio Flex users reviews

Overall Rating

5.0

/5

6

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

6

0

0

0

0

Overall rating contenders

Rd
AvatarImg

Rahul d.

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Quality review of Twilio Flex

Reviewed a year ago
Pros

- Flex word itself dedicated for flexibility of Customer communication.- one of best Omni channel platform- easily integrated with various communication channel

Cons

- quite workload to integrate API & CRM connection or any data management tools.

JD
AvatarImg

Jonel D.

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Twilio Feedback

Reviewed 2 years ago

Just wanna rate it 10/10! Thanks to the developers.

Pros

Twilio has been our partner for our daily lives in work. What I love the most about this software is that this has the capability of pulling up a report depends on what we need by creating our own dashboard in "Analyze" tab.

Cons

Nothing so far! Everything we need is in this software. We can make our own dashboard and that's the best that it has! Kudos!

GM
AvatarImg

Giacomo M.

Facilities Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Twilio Flex Has Been a Reliable and Easy to Use Tool

Reviewed 3 months ago
Pros

I am impressed by the ease of implementation of Twilio Flex. Twilio Flex works so well for us.

Cons

No cons concerning Twilio Flex. Twilio Flex is brilliant.

EC
AvatarImg

Ernesto C.

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Force at work

Reviewed 2 years ago
Pros

It makes our monitoring easier and also keeps us updated to our volumes

Cons

None so far, if there will be will keep you posted

SC
AvatarImg

Shella Camille L.

Financial Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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accurate , smooth and very straightforward.

Reviewed 2 years ago

Excellent

Pros

Easy to use, convenient and very user friendly.

Cons

None, because your products are awesome. It provides appropriate and accurate data.

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