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GuestPoint

Feature-rich property management system (PMS)

GuestPoint - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is GuestPoint?

GuestPoint is a feature-rich property management system (PMS) designed for Motels and hospitality establishments. It offers a user-friendly interface and a range of tools to simplify reservation management, front desk operations, and reporting. With its drag-and-drop functionality, GuestPoint allows for easy creation, modification, and cancellation of reservations. The system provides real-time availability and pricing information, ensuring maximum occupancy and revenue optimisation. GuestPoint's comprehensive front desk tools streamline check-ins, check-outs, and guest inquiries, improving guest satisfaction. Its reporting and analytics capabilities provide valuable insights for data-driven decision-making. GuestPoint also offers modules for housekeeping, maintenance tracking, guest communication, and online booking engine integration. Backed by a dedicated support team, GuestPoint ensures uninterrupted operations and peace of mind for property managers. GuestPoint is a powerful PMS that enhances efficiency, productivity, and guest experiences in the hospitality industry.

Benefits of using GuestPoint

Streamlined Reservation Management: GuestPoint simplifies the reservation process with its intuitive interface, allowing property managers to efficiently create, modify, and cancel bookings. Real-time availability and pricing information ensure maximum occupancy and revenue optimisation.

Enhanced Front Desk Operations: With GuestPoint, front desk staff can handle check-ins, check-outs, and guest inquiries seamlessly. The centralised dashboard displays all essential guest details, enabling efficient guest management and improved satisfaction.

Data-Driven Decision Making: GuestPoint's robust reporting and analytics capabilities provide valuable insights into occupancy rates, revenue, guest preferences, and more. This empowers property managers to make informed decisions, identify trends, and implement strategies for business growth.

Additional Modules for Efficiency: GuestPoint offers modules for housekeeping management, maintenance tracking, guest communication tools, and online booking engine integration. These features streamline operations, enhance guest engagement, and optimise property maintenance.

Dedicated Support: GuestPoint comes with a dedicated support team that offers round-the-clock assistance. From initial training to ongoing technical support, the team ensures smooth operations and peace of mind for property managers, allowing them to focus on delivering exceptional guest experiences.

Starting from

125

Per month

Alternatives with better value for money

GuestPoint's key features

Most critical features, based on insights from GuestPoint users:

Online Booking

4.4

(14)

Rate Management

4.5

(13)

Reservations Management

4.6

(14)

Front Desk Management

4.8

(14)

Payment Processing

4.5

(6)

Credit Card Processing

4.4

(5)

Features

4.2

Ease of use

4.5

All GuestPoint features

Third-Party Integrations

4.0

(1)

Billing & Invoicing

(0)

Maintenance Management

5.0

(1)

Reporting/Analytics

4.5

(4)

Channel Management

(0)

Customer Support

5.0

(2)

Guest Experience Management

4.8

(5)

User Management

4.2

(8)

CRM

4.0

(7)

GDS/OTA Integration

4.7

(3)

Point of Sale (POS)

3.0

(1)

Multi-Property

(0)

Multi-Location

(0)

Marketing Automation

(0)

Maintenance Scheduling

(0)

Loyalty Program

5.0

(1)

Inventory Management

(0)

Access Controls/Permissions

(0)

Price/Margin Management

(0)

Promotions Management

5.0

(1)

Reminders

(0)

Reporting & Statistics

(0)

Revenue Management

(0)

Room Booking

(0)

Single Property

(0)

SMS Messaging

(0)

Third Party Booking

(0)

Website Integration

(0)

Activity Dashboard

(0)

Alerts/Notifications

(0)

Availability Management

(0)

Booking Management

(0)

Booking Notes

5.0

(1)

Built-in Accounting

(0)

Calendar Management

(0)

Calendar Sync

(0)

Customer Database

(0)

Customer History

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Data Import/Export

(0)

Data Synchronization

(0)

Discount Management

(0)

Email Templates

(0)

Event Scheduling

(0)

Extended Stay

(0)

For Vacation Rentals

(0)

Group Reservations

5.0

(1)

Housekeeping Management

5.0

(1)

GuestPoint alternatives

GuestPoint

4.4

(45)

Starting from

125

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.2

Value for Money

4.4

Customer Support

4.5

GraceSoft Easy InnKeeping

4.4

(54)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.3

Customer Support

4.3

CiiRUS

4.4

(92)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.3

Customer Support

4.5

Campspot

4.7

(84)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.7

Customer Support

4.7

GuestPoint pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.4

Starting from

125

Per month

GuestPoint support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Email/Help Desk

Phone Support

Knowledge Base

Training options

Webinars

Live Online

Documentation

In Person

Videos

GuestPoint reviews

Overall rating

4.4

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.05/10

Rating distribution

Pros

We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system.

Ruth H.

Manager

It's super simple and easy to use and by far the most affordable software out there for new time hotels. Would definitely recommend.

Gita P.

Owner

We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system. Simple to use, very good training and easy to navigate.

Theresa H.

General Manager

Cons

Unable to update all room types when changing rates if some rooms are sold out. Rate field is blank if the room is sold out...so if the room reopens via cancels, it will default to the wrong rate.

Frank O.

Revenue Manager

If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this.

Walter L.

Owner

Missing elements to make life simpler. Email does not work well.

Doug M.

General Manager

Read all reviews

GuestPoint FAQs

Q. What type of pricing plans does GuestPoint offer?

GuestPoint has the following pricing plans:
Starting from: $125.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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