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NITRO Help Desk
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Help Desk Solution for Microsoft Office 365, Teams and SP
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NITRO Help Desk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
NITRO Help Desk overview
What is NITRO Help Desk?
Help Desk for SharePoint is a complete out-of-the-box IT help desk solution managing requests with efficient queue management, ticket resolution, graphs, charting, and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.
– Increase options for ticket submission
– Link and attach existing forms and documents to tickets
– Enable escalation and emergency notification via email and
messaging
– Connect tickets to Assets, Equipment, and Project Solutions or other outside databases
– Create knowledge bases for customers and employees
– Incorporate approval processes based on ticket type, requester, etc.
– Identify overdue tickets, high-priority statuses, or any other filter with the Ticket Alerts feature
Improve incident resolution times with this easy-to-use application that provides insights and tracking for your IT service management program. Flexible and powerful enough to meet your unique support needs. Runs in all versions of SharePoint, including Office 365 and Teams. Powered by Crow Canyon’s unique NITRO application layer.
NITRO Help Desk’s user interface
NITRO Help Desk reviews
Overall rating
5.0
/5
2
Positive reviews
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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NITRO Help Desk's key features
Most critical features, based on insights from NITRO Help Desk users:
All NITRO Help Desk features
Features rating:
NITRO Help Desk alternatives
NITRO Help Desk
Starting from
No pricing info
Zendesk Suite
Starting from
39
/user
Per month
Milvus
Starting from
25
/user
Per month
Freshdesk
Starting from
19
/user
Per month
NITRO Help Desk pricing
Value for money rating:
Starting from
No pricing info
User opinions about NITRO Help Desk price and value
Value for money rating:
NITRO Help Desk integrations (5)
Integrations rated by users
We looked at 2 user reviews to identify which products are mentioned as NITRO Help Desk integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Texting customers back and forth”
Kelly M.
Owner
Other top integrations
NITRO Help Desk support options
Typical customers
Platforms supported
Support options
Training options