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Covetrus Impromed
5
95
4
105
3
40
2
12
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-function practice management system for veterinarians
Table of Contents
Covetrus Impromed - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Covetrus Impromed overview
Based on 262 verified user reviews
What is Covetrus Impromed?
Covetrus Impromed is a veterinary tool offering key features such as patient records management, billing and invoicing, appointment scheduling, prescription processing, and inventory management, among others.
Who uses Covetrus Impromed?
By industry, Covetrus Impromed reviewers are most commonly professionals in veterinary (95%). The most frequent use case for Covetrus Impromed cited by reviewers is veterinary (100% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Medical Records
User Interface
Comprehensive feature set
Clinic and Patient Management
Ease of Use
Mobile and Server Issues
Covetrus Impromed’s user interface
Covetrus Impromed pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.9
Ease of use
3.8
Customer support
3.7
Reviews sentiment
What do users say about Covetrus Impromed?
Covetrus Impromed is a veterinary tool offering key features such as patient records management, billing and invoicing, appointment scheduling, prescription processing, and inventory management, among others.
Select to learn more
Who uses Covetrus Impromed?
Based on 262 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Covetrus Impromed's key features
Most critical features, based on insights from Covetrus Impromed users:
All Covetrus Impromed features
Features rating:
Covetrus Impromed alternatives
Covetrus Impromed
Starting from
5000
One-time payment
DaySmart Vet
Starting from
116
Per month
ezyVet
Starting from
260.5
/user
Per month
Shepherd
Starting from
299
Per month
Covetrus Impromed pricing
Value for money rating:
Starting from
5000
One-time payment
Flat Rate
User opinions about Covetrus Impromed price and value
Value for money rating:
To see what individual users think of Covetrus Impromed's price and value, check out the review snippets below.
Jeffrey L.
Practice Manager
Jeffrey L.
Practice Manager
Covetrus Impromed integrations (5)
Integrations rated by users
We looked at 262 user reviews to identify which products are mentioned as Covetrus Impromed integrations and how users feel about them.
Integration rating: 4.3 (4)
“2 way texting with ability for clients to send pictures, write-back to Daysmart feature, better customer service overall”
Anne W.
Hospital manager
Integration rating: 3.5 (2)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
“easy to use, I just wished it recorded the entire conversation in the medical record, not just the first message”
Jessie K.
RVT manager
Other top integrations
Covetrus Impromed customer support
What do users say about Covetrus Impromed customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Covetrus Impromed customer support.
A fair number of users find Covetrus Impromed support staff friendly, knowledgeable, and quick to resolve issues via phone or online.
Multiple users appreciate having various channels to contact support, with technicians often providing patient and respectful assistance.
A number of users report inconsistent support quality, with some technicians lacking product knowledge and failing to follow up.
Multiple users mention long wait times, difficulty reaching support, and a decline in responsiveness since company ownership changes.
Support options
Training options
To see what individual users say about Covetrus Impromed's customer support, check out the review snippets below.
“I have sometimes had 2 or 3 questions per day, the support staff is quick to get back to me if they are not immediately available, and always very pleasant. ”
Nancy B.
practice manager
“It is a geeks dream for being able to set up the way you and your staff will use this system.”
Holli D.
Practice Manager
“the help feature doesn't answer 90% of questions/concerns so you must use customer service which has become a long process to obtain assistance”
Michelle M.
Office Manager
“The poor functionality makes it so that a hospital NEEDS to pay for their tech support in order to keep it functioning at the most basic level.”
Crystal O.
practice manager
Covetrus Impromed FAQs
Covetrus Impromed has the following typical customers:
Small Business, Freelancers, Mid-size Business
These products have better value for money
Q. What is Covetrus Impromed used for?
ImproMed is designed to enhance veterinary practices through technology. Businesses can create and track purchase orders, modify the cost of goods and services, and set alerts for reordering stock. Admins can also view purchase histories and store order receipts online. Users can view and manage inventory, as well as adjust the price of goods and services. Animal health services and other business practices can use the platform to live chat with clients and offer remote sessions or treatment plans. The platform helps administrators monitor client engagement and prescriptions. The software offers financial analytics and examines the capability of companies offering health services. Businesses can implement paperless workflows, allowing for streamlined collaboration between employees and customers to enhance the delivery of services. With ImproMed, veterinarians can use the telemedicine feature to provide treatment guides to clients via video conferences.
Q. What level of support does Covetrus Impromed offer?
Covetrus Impromed offers the following support options:
24/7 (Live rep), Chat
