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Xurrent

Service Management for the Modern Enterprise

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Is this product right for your business?

Find out with a

Xurrent - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Xurrent overview

What is Xurrent?

Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.

Out of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests in Slack, Teams, and the web, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.

Xurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure so data stays in tenant. Connect quickly with one-click integrations for identity, chat, monitoring, cloud, HR, and finance systems. Predictable licensing and included capabilities keep costs clear while you scale across the business.

New functionality has been developed this year:

- ITIL V4 compliance by Serview in 19 practices

- Just in Time provisioning

- Agile boards

- mass updates

- Service cost tracking

Starting price

5usage based /
per month

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Alternatives

Xurrent’s user interface

Ease of use rating:

4.7

(27)

Xurrent pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(8)

5(19)

What do users say about Xurrent?

We transitioned from a local ITSM product where integration capabilities were limited.

Select to learn more

Who uses Xurrent?

Based on 27 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Information Technology and Services

Hospital & Health Care

Dairy

Banking

Others

Use cases

ITSM

Project Management

IT Service

Help Desk

Issue Tracking

Xurrent's key features

Most critical features, based on insights from Xurrent users:

Collaboration tools

5.0

(1)

Workflow management

(0)

Reporting/Analytics

5.0

(1)

Self service portal

5.0

(1)

Real-Time notifications

4.7

(3)

Service level agreement (sla) management

4.4

(5)

Alerts/Escalation

5.0

(2)

Access controls/permissions

5.0

(1)

All Xurrent features

Features rating:

4.5

(27)

Access controls/permissions

5.0

(1)

Activity dashboard

(0)

Activity tracking

(0)

Agile methodologies

(0)

AI copilot

(0)

AI summarization

(0)

Alerts/Escalation

5.0

(2)

Alerts/Notifications

4.8

(5)

API

(0)

Approval process control

(0)

Approval workflow

(0)

Asset lifecycle management

(0)

Asset tracking

5.0

(1)

Assignment management

5.0

(1)

Audit management

(0)

Audit trail

5.0

(1)

Automated responses

(0)

Automated routing

(0)

Availability management

(0)

Billing & invoicing

(0)

Budget management

(0)

Calendar management

(0)

Capacity management

(0)

Change management

5.0

(1)

Change planning

(0)

Change tracking

(0)

Chatbot

(0)

Chat/Messaging

(0)

Client portal

(0)

Collaboration tools

5.0

(1)

Commenting/Notes

(0)

Compliance management

(0)

Configurable workflow

(0)

Configuration management

5.0

(1)

Contract/License management

5.0

(1)

Customer database

(0)

Customizable branding

(0)

Customizable fields

4.3

(3)

Customizable forms

(0)

Customizable reports

4.3

(4)

Customizable templates

4.0

(3)

Dashboard

(0)

Dashboard creation

(0)

Data import/export

(0)

Data storage management

(0)

Data visualization

(0)

Drag & drop

(0)

Email management

4.0

(1)

Email templates

(0)

Event logs

(0)

File sharing

(0)

Gantt/Timeline view

(0)

Generative ai

(0)

Help desk management

5.0

(1)

Incident management

4.8

(8)

Inventory management

5.0

(1)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

(0)

IT asset management

5.0

(1)

IT asset tracking

(0)

Kanban board

(0)

Knowledge base management

5.0

(1)

Knowledge management

(0)

Macros/Templated responses

(0)

Milestone tracking

(0)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Language

(0)

Multiple projects

4.0

(3)

Multi-User collaboration

(0)

Performance metrics

(0)

Personalization

(0)

Portfolio management

(0)

Predictive analytics

(0)

Prioritization

(0)

Problem management

4.7

(3)

Process/Workflow automation

(0)

Projections

(0)

Project management

(0)

Project planning/scheduling

4.3

(4)

Real-Time chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

4.7

(3)

Real-Time reporting

(0)

Real-Time updates

(0)

Recurring issues

(0)

Recurring tasks

(0)

Release management

(0)

Reporting/Analytics

5.0

(1)

Reporting/Project tracking

(0)

Reporting & statistics

(0)

Resource allocation & planning

(0)

Resource management

(0)

Risk management

(0)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Secure data storage

(0)

Self service portal

5.0

(1)

Service catalog

(0)

Service history

(0)

Service level agreement (sla) management

4.4

(5)

Service request management

(0)

Single sign on

(0)

Social media integration

(0)

SSL security

(0)

Support ticket management

4.7

(10)

Support ticket tracking

4.7

(3)

Surveys & feedback

(0)

Tagging

(0)

Task management

4.2

(5)

Task progress tracking

3.7

(3)

Third-Party integrations

(0)

Ticket management

4.5

(6)

Time & expense tracking

(0)

Traditional methodologies

(0)

Training management

5.0

(1)

User management

(0)

Workflow management

(0)

Xurrent alternatives

Xurrent

4.7

(27)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.8

Issuetrak

4.6

(205)

learn more

Starting from

478

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.6

Customer Support

4.7

Alloy Navigator

4.5

(64)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.5

Value for Money

4.5

Customer Support

4.6

ManageEngine ServiceDesk Plus

4.4

(229)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.3

Customer Support

4.2

Xurrent pricing

Value for money rating:

4.7

(27)

Starting from

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Xurrent price and value

Value for money rating:

4.7

(27)

To see what individual users think of Xurrent's price and value, check out the review snippets below.

“We transitioned from a local ITSM product where integration capabilities were limited.”

Jannick d.

Proces/Project Manager

“It is a user-friendly product, and the 4me development team actively listens to customer feedback.”

Jannick d.

Proces/Project Manager

Xurrent integrations (33)

Integrations rated by users

We looked at 27 user reviews to identify which products are mentioned as Xurrent integrations and how users feel about them.

Jira

Integration rating: 4.5 (2)

Lansweeper

Integration rating: 3.5 (2)

Salesforce Service Cloud

Integration rating: 5.0 (1)

ManageEngine ServiceDesk Plus

Integration rating: 5.0 (1)

“We use ServiceDesk Plus with EndPoint Central so that inventory can be kept up with using SDP for in-use and in-store and eventually disposed assets. We like from SDP remoting into a PC or laptop to support their issue.”

Andrew M.

Assistant Systems Administrator