getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Mojo Helpdesk Logo

Mojo Helpdesk makes customer service easy.

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

Mojo Helpdesk - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Mojo Helpdesk overview

What is Mojo Helpdesk?

Mojo Helpdesk is an easy-to-use cloud-based help desk ticketing system that allows businesses to provide superior employee & customer service. Mojo moves customer and employee support requests from email to an all-in-one solution that is enjoyed by over 2.5 million happy customers.

Perfect for any customer service team, or IT service desk, Mojo Helpdesk is used by a variety of E-commerce businesses, education, government, and healthcare organizations to provide excellent support.

Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, staff notes, aging summaries, advanced user management, and automation. Easily integrate Mojo Helpdesk Google G Suite or Microsoft 365 and start managing customers and employees better than ever before.

Mojo Helpdesk is available in monthly and annual subscription pricing options. It offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish, French, Polish, Turkish, Portuguese, and Yoda.

Starting price

29per feature /
per month

Alternatives

with better value for money


Pros & Cons

Ticket Management

Pricing

User Interface

Helpdesk

Form Fees

Mojo Helpdesk’s user interface

Ease of use rating:

Mojo Helpdesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(32)
5(41)

What do users say about Mojo Helpdesk?

A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.

Select to learn more


Who uses Mojo Helpdesk?

Based on 74 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospital & Health Care
E-Learning
Higher Education
Photography
Others

Use cases

Customer Service
Help Desk

Mojo Helpdesk's key features

Most critical features, based on insights from Mojo Helpdesk users:

Alerts/Escalation
Self service portal
Macros/Templated responses
Reporting/Analytics
Service level agreement (sla) management
Multi-Channel communication

All Mojo Helpdesk features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Escalation
Alerts/Notifications
API
Asset tracking
Automated routing
Call center management
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Dashboard
Data import/export
Email management
Email templates
Interaction tracking
Inventory management
Knowledge base management
Macros/Templated responses
Maintenance management
Mobile app
Monitoring
Multi-Channel communication
Performance metrics
Prioritization
Real-Time notifications
Reporting/Analytics
Reporting & statistics
Self service portal
Service level agreement (sla) management
Social media integration
Support ticket management
Surveys & feedback
Third-Party integrations
Ticket management
User management
Workflow management

Mojo Helpdesk alternatives

Mojo Helpdesk logo

Starting from

29

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Salesforce Sales Cloud logo
visit website

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

39

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveChat logo

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Mojo Helpdesk pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Proffesional

29

Per month

Features included:

  • 5 Automations
  • Email Integration
  • Full Ticket Tracking
  • Queues and Automation
  • Round Robin and Load Balanced Ticket Assignment
  • Satisfaction Ratings
  • Unlimited Number of Tickets but Limited Storage

Enterprise

149

Per month

Features included:

  • Advanced Security Configuration
  • Agent Private Knowledge Base
  • Classlink
  • Dedicated Account Manager
  • Dynamic Ticket Forms
  • Email Integration
  • Forms
  • Full Ticket Tracking
  • Google
  • Microsoft 365
  • Plenty of Storage
  • Queues
  • Round Robin and Load Balanced Ticket Assignment
  • SAML
  • Self-Service Knowledge Base
  • SLA Monitoring
  • SSO
  • Ticket Merging
  • Time Tracking
  • Triggers and Automation
  • White Glove Service
  • Your Branding

Enterprise GIGA

300

Per month

Features included:

  • 10x More Automations & Triggers
  • Advanced Security Configuration
  • Agent Private Knowledge Base
  • Classlink
  • DBA Contract
  • Dedicated Account Manager
  • Double Event Log Retention Period
  • Double Storage
  • Dynamic Ticket Forms
  • Email Integration
  • Forms
  • Full Ticket Tracking
  • Google
  • HIPAA Compliance
  • Increased API Quota
  • Microsoft 365
  • Paper Invoice
  • Plenty of Storage
  • Queues
  • Round Robin and Load Balanced Ticket Assignment
  • SAML
  • Self-Service Knowledge Base
  • SLA Monitoring
  • SSO
  • Ticket Merging
  • Time Tracking
  • Triggers and Automation
  • White Glove Service
  • Your Branding

User opinions about Mojo Helpdesk price and value

Value for money rating:

To see what individual users think of Mojo Helpdesk's price and value, check out the review snippets below.

“It does this well and provides this for a fraction of the cost of most other systems.”
PS

Patrick S.

IT Manager

“A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.”
LT

Laura T.

Educational Technologist

Mojo Helpdesk integrations (5)

Mojo Helpdesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
24/7 (Live rep)
Knowledge Base
Chat

Training options

Webinars
Live Online
Videos
Documentation

Mojo Helpdesk FAQs

Related categories