Review Collect - 2026 Pricing, Features, Reviews & Alternatives

Review Collect helps e-commerce and multichannel brands turn their e-reputation into a growth lever. It brings review collection, replies, distribution and analysis into one tool, so teams stop juggling separate solutions after the purchase.

Collect more reviews

Reach customers where they actually answer. Review Collect sends invitations by email, SMS, native WhatsApp and QR code, synced with delivery tracking so the request arrives at the right moment. Automatic reminders follow up without manual work. The tool collects product reviews, merchant reviews and photo reviews. Customers see a review page in the brand's own colors, with star rating, reasons and photo upload. Brands collect reviews at a 39% rate, versus 3% on average in the market.

Manage every review

Reply to 100% of reviews with personalized AI answers in under 60 seconds, written in your brand voice, for positive and negative reviews alike. When a customer is unhappy, they land on a branded feedback page and your support team receives an automatic ticket with the details to reach out. The customer always stays free to publish their review: nothing is blocked. Risky reviews are detected early so your team can react fast during peaks such as Black Friday, Christmas and sales.

Showcase reviews where they sell

Reviews are published automatically on Google, Trustpilot and marketplaces, and syndicated to your product pages. Trust widgets and review content can also be used in your ads. Smart distribution splits positive reviews across platforms, so each of them keeps a healthy and growing rating.

Understand what customers say

One dashboard centralizes all your platforms and all your stores. AI semantic analysis highlights what customers praise and what they complain about. NPS and CSAT surveys (up to 5 questions) add a structured view of satisfaction. Competitor watch shows how your ratings compare, and AI perception tracking shows what ChatGPT, Gemini, Perplexity and Mistral say about your brand. Carrier and product performance and your rating trend help you decide what to fix first.

Integrations and setup

Review Collect connects to 40+ tools, including Shopify, Magento, PrestaShop, Klaviyo, Brevo, HubSpot, Zendesk, Gorgias and Crisp, as well as Google and Trustpilot. The module installs in 5 minutes and is configured the same day, with no developer needed. A public REST API lets your team retrieve invitations and collected reviews. White label options let every page and message appear in your brand's colors.

Results

Brands using Review Collect see their monthly review volume multiplied by 30 and a rating that gains 0.7 star in 30 days. More than 500 brands use it, including The Bradery and Micromania.

Who it is for

B2C e-commerce and multichannel brands selling through their own site, marketplaces and stores: fashion, beauty, home and garden, health and fitness, food and beverages, electronics and tech. It fits growing SMBs from around 3,000 orders per month up to large groups. Typical users are founders and CEOs of DTC brands, e-commerce and marketing directors, and CRM and customer service managers.

Plans, support and pricing

Three plans are available: Starter, Premium and Enterprise, priced per store per month. Starter covers actions by rating, email notifications, a custom review page, the dashboard and smart routing. Premium adds WhatsApp, campaigns to past customers, multichannel follow-up, multi-platform split, Klaviyo segmentation, pop-ups and contests. Enterprise adds branded delivery tracking, product reviews, AI replies on Google and Trustpilot, NPS, competitor watch, AI perception and a dedicated account manager. Pricing is shared during a free 20-minute demo.