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Top Rated AI Agents for Customer Support Software with Bigcommerce

Last updated: October 2026

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18 software options

Tidio logo

Aill-in-one customer support software with AI features

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Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

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Gladly logo

Cloud-based customer service platform

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Gladly is the only CX AI that delivers cost savings AND customer devotion—built to engage, not deflect. Learn more at gladly.ai

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Chatway logo

Live Chat and AI Chatbot for Smarter Customer Support

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Chatway combines live chat, AI-powered customer support, omnichannel messaging, automations, team collaboration, ecommerce integrations, mobile apps, Help Center, live translation, MCP, REST API, and Webhooks in one platform for faster, smarter customer service.

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Kustomer logo

Modern Customer Service Software For Customer-First Brands

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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

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Gorgias logo

The Conversational AI platform for Ecommerce

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The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

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Kommunicate logo

Customer support automation tool for enterprises

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Kommunicate is a customer service automation platform that combines AI agents, AI chatbots, live chat, and a shared inbox. It helps support teams reduce ticket volume by automating customer interactions with AI that knows when to resolve issues, and when to escalte.

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Text logo

AI-powered support that turns every chat into revenue.

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Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.

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Pypestream logo

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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Cresta logo

AI-based sales enablement solution

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Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

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Tactful AI logo

Simpler, Better and Modern Customer Service

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Tactful AI is an AI-powered customer service platform that unifies interactions across voice, digital, and social channels. It offers intelligent routing, automation, and self-service to boost efficiency and deliver personalised support, helping businesses enhance customer experiences seamlessly.

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Azeon logo

AI-powered support across multiple channels

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Azeon is an agentic AI solution designed for customer support across chat, email, and voice channels. The platform integrates with existing CRM, helpdesk, billing, payment, eCommerce, and ERP systems without requiring infrastructure replacement. It features context-aware conversation handling, automated escalation to human agents, multilingual support, and compliance with GDPR, SOC 2, ISO 27001, and HIPAA standards.

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MessageMind logo

AI-enabled customer service software

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AI-enabled customer service software that provides automated support to businesses across multiple platforms and languages.

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Certainly logo

Certainly is a powerful Conversational AI Chatbot builder

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The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences.

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Solid Commerce logo

Inventory management software for eCommerce market places

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SolidCommerce is an online order and inventory management solution that helps with listing management, shipment and selling across eCommerce channels. It provide solution for selling online goods, listings, and more. It can create variation style listings, as well as kit listings of multiple items.

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AskSpot logo
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AI sales agent for ecommerce stores

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AskSpot is an AI sales agent designed for e-commerce stores to assist customers in product discovery and purchasing decisions. The platform offers AI-powered product recommendations, multilingual support across over two hundred languages, and automated order and support management. AskSpot integrates with e-commerce platforms including Shopify, WooCommerce, and Magento to provide real-time customer assistance through chat functionality.

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NuPlay logo
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Enterprise voice AI agents for customer-facing teams

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Enterprise voice AI agents that automate customer support, sales qualification, lead engagement, and follow-ups across voice and chat, with multilingual capabilities and warm human escalation.

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AskSpot logo
(0)

Cloud AI sales & support agent for e-commerce

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Cloud-based AI sales and support agent for e-commerce retailers, automating chat, inbox triage, product discovery, and post-sale.

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ELX Chatbot logo
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AI chatbot for ecommerce sales and support

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ELX Chatbot is an artificial intelligence-powered virtual assistant designed for ecommerce businesses. The software integrates with platforms including Shopify, Adobe Commerce, WooCommerce, and BigCommerce to automate customer support and provide product recommendations. It uses natural language processing to respond to customer inquiries, track order status in real time, and answer frequently asked questions about delivery, returns, and product availability.

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