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Tactful AI Helpdesk

Simpler, Better and Modern Customer Service

Tactful AI Helpdesk - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Tactful AI Helpdesk?

Tactful AI is an advanced customer service platform designed to deliver seamless, personalised support across voice, digital, and social channels. By centralising customer interactions into a unified inbox, Tactful AI boosts agent productivity and ensures consistent, high-quality service. With powerful AI-driven automation, routing, and self-service tools, the platform empowers businesses to modernise contact centres and enhance customer experiences.

Key Features:

1. Unified Omnichannel Support: Tactful AI’s Unified Inbox centralises customer interactions across channels, including voice, social media, and web chat, into a single view. Agents manage all communications efficiently, supported by integration with existing business tools, improving both productivity and first-contact resolution.

2. Intelligent Routing & Personalised Journeys: Tactful AI’s advanced routing engine uses AI to direct inquiries to the best-suited agents, ensuring personalised, efficient responses that drive satisfaction and loyalty. Custom routing rules handle high volumes smoothly, prioritising urgent requests without compromising service quality.

3. No-Code Automation Studio: The platform’s no-code Automation Studio allows teams to build and deploy workflows effortlessly. Using a drag-and-drop builder, agents can automate repetitive tasks, enhancing operational efficiency and freeing time for complex inquiries.

4. Multilingual Self-Service: Tactful AI’s multilingual chatbots deliver 24/7 context-aware support, helping customers independently resolve common issues like bookings, refunds, and account inquiries. This AI-powered self-service enhances satisfaction and availability.

5. Real-Time Insights: Supervisors benefit from real-time insights into performance, customer sentiment, and service quality, enabling data-driven improvements to productivity and customer experience.

6. Seamless Integrations: Tactful AI integrates with CRMs, ticketing systems, and 1,000+ apps, providing a flexible, scalable solution that adapts to evolving needs and fits smoothly into existing workflows.

Use Cases:

• Ecommerce & Retail: Manage inquiries, track orders, and offer product recommendations through integrated voice, digital, and chatbot support.

• Travel & Hospitality: Provide multilingual booking support, automate cancellations, and offer 24/7 assistance to enhance guest satisfaction.

• Financial Services & Telecom: Offer secure, personalised support for account inquiries, transaction tracking, and troubleshooting.

• Healthcare & Insurance: Improve patient engagement with automated scheduling, self-service portals, and digital support across channels.

Why Choose Tactful AI?

Tactful AI empowers businesses to deliver exceptional customer service through advanced, integrated technology. Its unified interface, no-code automation, and intelligent routing ensure that teams provide consistent, efficient support across all touchpoints.

Designed for flexibility, the platform adapts as your organisation grows, making it ideal for businesses seeking to elevate their customer experience.

Whether you aim to automate routine tasks, offer multilingual support, or boost agent productivity, Tactful AI is the complete solution.

Benefits of using Tactful AI Helpdesk

Tactful AI’s customer service platform offers transformative business benefits by centralising interactions and enhancing service through AI and automation. Designed for efficiency, scalability, and exceptional customer satisfaction, Tactful AI empowers organisations to deliver high-quality support across channels.

Key Business Benefits:

1. Enhanced Customer Satisfaction
Tactful AI’s omnichannel support ensures consistent, quality interactions across all channels. Its unified inbox and customer view allow agents to provide personalised service, boosting customer loyalty and satisfaction. Self-service options and 24/7 support enable timely assistance, improving customer experiences.

2. Increased Agent Productivity
Tactful AI’s interface consolidates interactions into a single platform, allowing agents to manage queries across channels efficiently. Automation tools reduce repetitive tasks, freeing agents for complex issues and enhancing overall productivity.

3. Lower Operational Costs
By automating routine tasks and managing high inquiry volumes with self-service, Tactful AI helps reduce resource costs. AI-driven automation minimises additional staffing needs, especially during peak times, resulting in optimised cost efficiency.

4. Scalable and Flexible
Tactful AI scales effortlessly with business growth, from small teams to large operations, adapting to changing needs. Its customisable features fit smoothly into existing workflows, supporting growth without sacrificing service quality.

5. Global Reach with Multilingual Support
With multilingual capabilities, Tactful AI provides accessible support to a global audience. AI-driven chatbots interact in multiple languages, making it easy to serve diverse markets and break language barriers in customer service.

6. Real-Time Insights for Optimisation
Tactful AI’s analytics provide supervisors with real-time insights on agent performance, customer satisfaction, and service metrics. This data allows businesses to make strategic adjustments, optimising productivity and continuously improving service standards.

7. Increased Customer Retention
By meeting today’s customer expectations with personalised, efficient support, Tactful AI helps businesses build stronger relationships, encouraging repeat interactions and reducing churn.

8. Seamless Transformation without Disruption
Tactful AI’s easy-to-use, rapidly adaptable platform allows businesses to transform customer service with minimal disruption. Its user-friendly design and fast deployment enable teams to integrate new, innovative tools without slowing operations, ensuring consistent service as they evolve.

Starting from

/user

Per month

Alternatives with better value for money

Tactful AI Helpdesk's key features

Most critical features, based on insights from Tactful AI Helpdesk users:

Real-Time Notifications

4.0

(1)

Access Controls/Permissions

5.0

(1)

Call Center Management

5.0

(1)

Automated Routing

5.0

(1)

Reporting/Analytics

5.0

(1)

All Tactful AI Helpdesk features

Features rating:

5.0

(1)

Activity Dashboard

(0)

Alerts/Escalation

(0)

API

(0)

Automated Responses

(0)

Chatbot

(0)

Collaboration Tools

(0)

Customer Communication

(0)

Customer Database

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Data Import/Export

(0)

Email Templates

(0)

Interaction Tracking

(0)

Knowledge Base Management

(0)

Macros/Templated Responses

(0)

Multi-Channel Communication

(0)

Natural Language Processing

(0)

Performance Metrics

(0)

Personalization

(0)

Prioritization

(0)

Real-Time Chat

(0)

Secure Data Storage

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

Single Sign On

(0)

Social Media Integration

(0)

Support Ticket Management

5.0

(1)

Surveys & Feedback

(0)

Third-Party Integrations

(0)

Workflow Management

(0)

Tactful AI Helpdesk alternatives

Tactful AI Helpdesk

5.0

(1)

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/user

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

Zoho Desk

4.5

(2.1K)

visit website

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Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Tidio

4.7

(462)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Tactful AI Helpdesk pricing

Value for Money:

5.0

Pricing plans

Tactful Engage

/user

Per month

Features included:

Unified Inbox
Customer 360 View
Supervisor Desktop
Reports
Integrations & API Access
Voice, Web, Email & Social Channels
Advanced Routing
Multi-Brand Support
Advanced Automation
Extended Data Retention
Advanced Reporting
Priority Support
Multiple AI Models
Compliance Services
Custom Integrations

Tactful Automate

Per month

Contact vendor for more details

Tactful AI Helpdesk integrations (46)

Tactful AI Helpdesk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Chat

Knowledge Base

Phone Support

24/7 (Live rep)

Training options

Webinars

In Person

Live Online

Documentation

Videos

Tactful AI Helpdesk reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Tactful AI Helpdesk FAQs

Q. What type of pricing plans does Tactful AI Helpdesk offer?

Tactful AI Helpdesk has the following pricing plans:
Starting from: £29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Tactful AI Helpdesk?

Tactful AI Helpdesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Tactful AI Helpdesk support?

Tactful AI Helpdesk supports the following languages:
English, Arabic, Danish, Dutch, Finnish, French, German, Spanish, Swedish

Q. Does Tactful AI Helpdesk offer an API?

Yes, Tactful AI Helpdesk has an API available for use.

Q. What other apps does Tactful AI Helpdesk integrate with?

Tactful AI Helpdesk integrates with the following applications:
Avaya UCaaS, HubSpot Marketing Hub, Freshdesk Omni, Zendesk Sunshine, Messenger, WooCommerce, Zoho CRM, Microsoft Azure, WhatsApp, Zapier, Magento BI, HubSpot CMS Hub, Microsoft Bookings, Google Workspace, Pipedrive, Microsoft Teams, Microsoft Exchange, WordPress, Freshdesk, 3CX, Zoho Desk, Avaya Experience Platform, Zoho CRM Plus, Slack, SMTP, Microsoft 365, Microsoft Dynamics 365 Customer Voice, Enreach Contact, SignalWire, Google Cloud, Zoho Commerce, Magento 2 Form Builder, Avaya Enterprise Cloud, Google Calendar, Zoho Bookings, Twilio, Instagram, Microsoft Power BI, Facebook Business Suite, HubSpot Sales Hub, HubSpot CRM, Microsoft Power Automate, Google Sheets, BigCommerce, Shopify, Zendesk Suite

Q. What level of support does Tactful AI Helpdesk offer?

Tactful AI Helpdesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep)

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