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Kommunicate

Customer support automation tool for the eCommerce sector

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Kommunicate Pricing, Features, Reviews and Alternatives

Kommunicate product overview

Price starts from

40

Per month

Flat Rate

What is Kommunicate?

Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-based chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
24/7 (Live rep)
Phone Support
FAQs/Forum

Training options

Live Online
Documentation

Kommunicate pricing information

Value for money

4.4

/5

39

Starting from

40

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kommunicate features

Functionality

4.4

/5

39

Total features

35

5 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Customizable Branding
Multi-Channel Communication
Live Chat
Alerts / Escalation
Surveys & Feedback
Email Management

Functionality contenders

Kommunicate users reviews

Overall Rating

4.6

/5

39

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.05/10
Rating distribution

5

4

3

2

1

26

11

1

0

1

Pros
Easy integration with Dialogflow, excellent UI, very supportive and responsive support team.

SA

Shamel A.

What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.

VO

Victor O.

It makes life in chat bot creating very lovely. And the features and very amazing.
AvatarImg

Rexford A.

Cons
The fact that core things didn't work. It was always a struggle.

JR

Jeremy R.

The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.

JR

Jeremy R.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Saved my school project.

Reviewed a year ago

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Pros

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Cons

There wasn't anything I didn't like. Everything was amazing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impact for our first project using Kommunicate

Reviewed 2 years ago

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Pros

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Cons

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Promises vs reality

Reviewed a year ago

The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing...

Pros

Basic agent to customer chat originally worked fine.

Cons

The fact that core things didn't work. It was always a struggle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Chatbot Management tool.

Reviewed 3 years ago

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Pros

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Cons

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best option

Reviewed 2 years ago

We use Kommunicate with our clients to integrate bots and human support.

Pros

It's easy to configure and use. Also the support team is great!

Cons

Nothing! Actually all is running good. We haven't problems

Kommunicate FAQs and common questions

Q. What type of pricing plans does Kommunicate offer?

Kommunicate has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Kommunicate?

Kommunicate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Kommunicate support?

Kommunicate supports the following languages:
English


Q. Does Kommunicate support mobile devices?

Kommunicate supports the following devices:
Android, iPad, iPhone


Q. Does Kommunicate offer an API?

No, Kommunicate does not have an API available.


Q. What other apps does Kommunicate integrate with?

Kommunicate integrates with the following applications:
Wix, Telegram, WhatsApp, PrestaShop, Zapier, IBM Watson Assistant, Amazon Lex, Pipedrive, Agile CRM, WordPress, Squarespace, Ionic, BigCommerce, Shopify, Zendesk


Q. What level of support does Kommunicate offer?

Kommunicate offers the following support options:
Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep), Phone Support, FAQs/Forum

Common Kommunicate comparisons

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