AskSpot - 2026 Pricing, Features, Reviews & Alternatives

AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes – in 200+ languages, 24/7.

1. The AI Chat Agent sits on the storefront and works like a trained salesperson. It searches the store's catalogue, recommends and compares products, shows them as product cards and helps the shopper to checkout. It also answers order questions once the shopper confirms their order number and email, and can change or cancel orders when enabled.

2. The AI Inbox Agent connects to helpdesks such as Zendesk, Freshdesk and Thulium and to marketplace inboxes like Allegro and Amazon. It reads incoming tickets, categorises them, pulls the order data and either resolves the ticket or drafts a reply for your team to review.

Key capabilities:

- Product advice – answers detailed product questions, compares and recommends products from the store's catalogue (synced daily), incl. voice and photo search in the chat

- Order handling – order status with order-number and email verification; order changes and cancellations as configurable workflows

- Ticket processing – classifies, prioritises and resolves support tickets; drafts replies for the team

- 200+ languages – replies in the customer's language, no translation rules to maintain

- Human handoff – passes the conversation to your team when a person is needed

- Integrations – Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, OpenCart, IdoSell, Shoper, AtomStore, RedCart and any platform with an API; Zendesk, Freshdesk, Thulium, Allegro, Amazon, BaseLinker, Klaviyo

Results: the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person – cutting customer-service workload by up to 50%. AskSpot is used by 100+ online stores in Europe and handles 300,000+ customer conversations a month.

Answers come from the merchant's own data, not general AI knowledge. Data stays in EU data centres (Microsoft Azure, Google Cloud), customer data is never used to train external models, and a GDPR data processing agreement is included.

Pricing: from $290/month (€250), including 1,250 AI conversations; extra conversations $0.22 each. AI Inbox Agent from $150/month plus a per-ticket fee. 7-day free trial, no credit card required. No free plan.