0

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

AI Agents for Customer Support
Confluence

Top Rated AI Agents for Customer Support Software with Confluence

Last updated: October 2026

1 filter applied

Features

Performance Metrics

Proactive Chat

Natural Language Processing

Knowledge Base Management

Interaction Tracking

Dashboard

Ticket Management

Integrated with

Freshdesk

Google Calendar

Pipedrive

Confluence

Gmail

Pricing model

Free

Open Source

Free Trial

One Time License

Subscription

Devices supported

Android

Chromebook

iPad

iPhone

Linux

Mac

Web-based

Windows

Organization types

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

User rating

All Reviews

& up

& up

& up

19 software options

Sort by

Sponsored

Shelf

4.8

(106)

5

91

4

13

3

2

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Knowledge & data foundation for trusted enterprise AI.

Shelf turns enterprise knowledge and business context into a trusted AI Data Layer for better answers for people and AI.

Read more about Shelf

Users also considered

Comm100

4.7

(108)

5

80

4

26

3

0

2

1

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel customer engagement for any business

Cloud-based and on-premises omnichannel customer engagement platform unifying live chat, AI chatbots, ticketing, and CRM tools.

Read more about Comm100

Users also considered

Unless

4.7

(50)

5

37

4

13

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The AI Customer Agent for regulated Europe

Unless is the AI Customer Agent for regulated European businesses. One agent runs the entire customer journey, acquisition, retention, expansion, and support, on EU-hosted models with a per-decision audit trail built in.

Read more about Unless

Users also considered

Azeon

5.0

(1)

5

1

4

0

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered support across multiple channels

Azeon is an agentic AI solution designed for customer support across chat, email, and voice channels. The platform integrates with existing CRM, helpdesk, billing, payment, eCommerce, and ERP systems without requiring infrastructure replacement. It features context-aware conversation handling, automated escalation to human agents, multilingual support, and compliance with GDPR, SOC 2, ISO 27001, and HIPAA standards.

Read more about Azeon

Users also considered

My AskAI

4.5

(82)

5

53

4

24

3

3

2

1

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Create an AI chatbot for your Customer Support.

Add an affordable AI customer support chatbot to your site and cut your support tickets by 79% overnight.

Read more about My AskAI

Users also considered

Observe.AI

4.3

(3)

5

1

4

2

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center AI platform for enterprises

Observe.AI is a cloud-based AI platform for enterprise contact centers that unifies Voice AI agents, real-time agent assistance.

Read more about Observe.AI

Users also considered

Fin

4.5

(1.1K)

5

749

4

293

3

75

2

16

1

20

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Perfect customer experiences made possible with Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences across every channel and the entire cus...

Read more about Fin

Users also considered

Sendbird

4.2

(31)

5

14

4

12

3

3

2

0

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Sendbird is the AI customer experience company.

Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform.

Read more about Sendbird

Users also considered

ContextGPT

(0)

AI chatbot platform trained on website content

ContextGPT is an AI chatbot platform enabling businesses to create automated customer support assistants trained on website content and documentation. It imports data from sources like Google Drive, SharePoint, Notion, and Confluence to build a knowledge base. Integrations include Zendesk, Intercom, Salesforce, and HubSpot. Supporting over ninety-five languages, it also provides analytics for monitoring chatbot performance.

Read more about ContextGPT

Users also considered

ASAPP

(0)

Cloud-based agentic CX platform for enterprises

Cloud-based agentic Customer Experience Platform for enterprise contact centers, combining autonomous AI, agent-assist, and workforce.

Read more about ASAPP

Users also considered

Maven AGI

(0)

Cloud-based enterprise AI customer support platform

Maven AGI is a cloud-based enterprise AI agent platform automating customer support across chat, email, voice, and web for mid-market.

Read more about Maven AGI

Users also considered

IrisAgent

(0)

AI for every customer conversation, grounded in your truth.

IrisAgent is an AI support overlay for Zendesk, Salesforce, Intercom, or Freshworks. Grounded resolution across chat, email, voice, and text/SMS, with agent assist, AutoQA, and Support Analyst. Go live in about 24 hours. Customers: Dropbox, Zuora, Tekion. Pricing: irisagent.com/pricing

Read more about IrisAgent

Users also considered

Sally

(0)

Read more about Sally

Users also considered

CMD+K

(0)

Read more about CMD+K

Users also considered

Knowbler

(0)

ML & Generative AI-powered Knowledge Management Solution

Knowbler is the world’s first ML and GenAI-fueled Knowledge Management Solution empowering employees to create, review, and share knowledge, within their workflows.

Read more about Knowbler

Users also considered

WebChatAgent

(0)

AI support for web, WhatsApp and phone

AI support for web chat, WhatsApp and phone. Train assistants on websites and documents, capture leads, book appointments, hand conversations to people and connect workflows through APIs, Zapier and MCP. Agencies can run it under their own brand and domain.

Read more about WebChatAgent

Users also considered

Ayudo

(0)

AI powered customer support automation platform

Ayudo is a unified customer support and automation platform with built-in AI agents that handle complex conversations across multiple channels including chat, email, voice, and messaging. The platform features a single conversation inbox that integrates with over thirteen thousand applications, allowing support teams to manage all customer interactions in one place while AI-powered workflows automate routine queries and escalations.

Read more about Ayudo

Users also considered

delight.ai

(0)

Read more about delight.ai

Users also considered

Woodstock Optimization Studio

(0)

Forest planning and optimization software

Woodstock Optimization Studio is an integrated platform for forest planning and resource management using prescriptive analytics. It allows users to create and deploy optimization models for strategic, tactical, and operational planning. The software includes scenario analysis, dynamic problem-solving tools, and supports continuous and integer variables for decision-making in forestry operations and infrastructure asset management.

Read more about Woodstock Optimization Studio

Users also considered

Related categories

Virtual Assistant

Customer Support

Conversational AI Platform

GetApp

100 S. Wacker Dr.
Ste. 600
Chicago, IL 60606
USA

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us Careers News Legal Privacy Policy

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.