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Sendbird
Messaging SDK & chat API for mobile apps & websites
Sendbird Pricing, Features, Reviews and Alternatives
Sendbird product overview
What is Sendbird?
SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile, web, and consumer applications. The platform provides the client SDK, the necessary front-end UI, and backend system for seamless communication among users, from one-on-one messaging and group chat, to massive-scale channels. Our chat solution serves a diverse number of industries and use-cases from eCommerce, on-demand, banking, OTA, and enterprise messaging to online communities, live video streaming, gaming, and dating.
Key benefits of using Sendbird
Install a bot Interface to create an AI-assisted messaging experience for customers inside your application.
Unlike simple customer service chat, SendBird's chat solution is fully customizable and serves organizations in a broad spectrum of industries, including eCommerce, enterprise messaging, on-demand, and more.
SendBird includes all the technical features to enable user-to-user, user-to-business, and business-to-business communication inside any mobile, web, or enterprise service.
SendBird supports iOS (Objective-C and Swift), Android, Web (JavaScript), Unity, Xamarin, and it is also compatible with React Native.
Typical customers
Platforms supported
Support options
Training options
Sendbird pricing information
Value for money
3.8
/5
31
Starting from
No pricing info
Pricing options
Value for money contenders
Sendbird features
Functionality
3.9
/5
31
Total features
49
6 categories
Most valued features by users
Functionality contenders
Sendbird users reviews
Overall Rating
4.2
/5
31
Positive reviews
84
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.61/10
14
12
3
0
2
Chad N.
SVP, Product & Technology
🎸Steven L.
CEO
Overall rating contenders
Chad N.
Market Research, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation.
There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.
Sean G.
E-Learning, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their...
Plug and Play
Needed to customize quite a bit and the customer support is not the fastest.
Verified reviewer
Computer Software, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver.
Seemed like it had the features we wanted, small hungry team that promised a lot.
Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can.
Toshiki J.
Media Production, 5,001-10,000 employees
Used daily for 2+ years
Review source
Share this review:
Very pleasant and would recommend using Sendbird to other engineers looking for chat integration.
The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team. Integration was very easy and straightforward as well.
Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us.
Nicolas G.
1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Not having to implement it by ourselves :)
On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.
The fact it is not open source I would say. Open sourcing it would make it better for the community.
Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.
Sendbird FAQs
Sendbird has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Sendbird?
Sendbird has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Sendbird support?
Sendbird supports the following languages:
English
Q. Does Sendbird support mobile devices?
Sendbird supports the following devices:
Android, iPad, iPhone
Q. Does Sendbird offer an API?
Yes, Sendbird has an API available for use.
Q. What level of support does Sendbird offer?
Sendbird offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
Common Sendbird comparisons
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