SendBird Pricing, Features, Reviews & Comparison of Alternatives

SendBird

Messaging SDK & chat API for mobile apps & websites

4.38/5 (24 reviews)

SendBird overview

What is SendBird?

SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile, web, and consumer applications. The platform provides the client SDK, the necessary front-end UI, and backend system for seamless communication among users, from one-on-one messaging and group chat, to massive-scale channels. Our chat solution serves a diverse number of industries and use-cases from eCommerce, on-demand, banking, OTA, and enterprise messaging to online communities, live video streaming, gaming, and dating.

SendBird includes an auto partitioning feature which automatically splits or merges chat rooms based on the audience size in order to maintain a steady level of engagement. Smart throttling helps the audience follow conversations by controlling the speed of messages that are displayed. Users can setup custom dictionaries to automatically prevent spam messages and filter profanity. Moderation tools help monitor and moderate chat rooms, as well as manage abusive users by freezing channels, muting users, removing/banning users from chat rooms, and deactivating users entirely.

SendBird enables businesses to interface with conversational bot brains and integrate them into their application's chat and messaging experience. Push notifications are sent in real-time to update users who are away from the app, while admin messages display user activity and notices to other users within chat channels. Users are able to send files and custom data such as videos within chat messages using the file transfer feature and auto-thumbnail generation turns these files into thumbnails viewable in the messaging window. Read receipts help track the read status of messages, and typing indicators display whenever a user on the other end is typing, in real time.
sendbird.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
SendBird screenshot: Proactively monitor and moderate the chat rooms using moderation toolsSendBird screenshot: Use custom dictionaries to automatically filter profanity and prevent message floodingSendBird screenshot: Integrate bots to assist with customer support and product recommendationsSendBird screenshot: Display notices and users activities to other users in chat channelsSendBird screenshot: Send real-time push notifications to users who are away from the appSendBird screenshot: Live chat for live videoSendBird screenshot: Enable direct messaging between two users

SendBird reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.3
  4.2
Chad Nuesmeyer

Implementation was super easy and functional very quickly. We got up to speed super quick.

Used daily for 6-12 months
Reviewed 2017-11-08
Review Source: Capterra

Pros
It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation.

Cons
There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sean Gilchrist

Good chat foundation that you can build upon

Used daily for 6-12 months
Reviewed 2017-02-01
Review Source: Capterra

Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far.

Pros
Plug and Play

Cons
Needed to customize quite a bit and the customer support is not the fastest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Scott Weiner

A Growing Product

Used weekly for 6-12 months
Reviewed 2016-12-16
Review Source: Capterra

I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services and I think it should be. Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases.

Pros
Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally.

Cons
- Needs better technical support. - Needs a better front-end solution. - Not very easy to implement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dheeraj Swami

SDK for Mobile chat and integrations

Used occasionally for less than 6 months
Reviewed 2017-06-12
Review Source: Capterra

Pros
It provides SDK for creating one to one, and group messaging features. It provides translation as well.

Cons
Not open prices as they provides different price to different customers. Some core features are missing with different platform

Response from SendBird


Thank you Dheeraj for the candid feedback. I will try hard to place the pricing information more user convenient for you and also upgrade our features across the entire platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

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William Upshaw

Solid product, but much more room for growth

Used daily for 6-12 months
Reviewed 2016-12-06
Review Source: Capterra

I launched my app Pro Photo Shoot using SendBird as the engine for in-app messaging. I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch. A few things in the suggestion box: - Faster, faster, faster! Make the API as fast as possible. - Improve your console to make it easier to drill down into a conversation when needed

Pros
Ease of use. Decent SDK and REST interface.

Cons
Documentation is a little thin. It could be more robust with details, examples, and use cases.

Response from SendBird


Responsiveness to our client needs is always the top priority for us. Thank you for your feedback and I will make sure to serve customers betters in production and inquiry responses - Mark (Head of Growth at SendBird)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SendBird pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Start with the FREE plan. Contact SendBird for a custom pricing model.

SendBird features

API
Automatic Notifications
Collaboration Tools
SSL Security

Access Control (111 other apps)
Activity Dashboard (159 other apps)
Activity Tracking (89 other apps)
Alerts / Escalation (80 other apps)
Application Integration (75 other apps)
Auditing (92 other apps)
Compliance Management (77 other apps)
Data Import/Export (111 other apps)
Data Visualization (75 other apps)
Drag & Drop Interface (99 other apps)
Monitoring (212 other apps)
Real Time Data (88 other apps)
Real Time Monitoring (98 other apps)
Reporting & Statistics (115 other apps)
Third Party Integration (152 other apps)
Workflow Management (103 other apps)

Additional information for SendBird

Key features of SendBird

  • Collaboration
  • Data modeling
  • Mobile development
  • Web development
  • Software development
  • Code assistance
  • White label branding
  • Shortcut messages
  • Offline form
  • Co-browsing
  • Transfers / routing
  • Agent scheduling
  • Geo targeting
  • 1-on-1 messaging
  • Group chat
  • Open channels
  • Message retrieval API
  • Data export feature & API
  • Moderation tools
  • Auto-translation
  • Auto-thumbnail generation
  • Bot interface
  • Migration API & support
  • Spam flood protection
  • File encryption
  • Message retention
  • In-app messaging SDK
  • Auto partitioning
  • Smart throttling
  • Profanity filtering
  • Spam flood protection
  • Custom dictionaries
  • Push notifications
  • Admin messages
  • Send files and custom data
  • Read receipts
  • Typing indicators
  • Bot interface
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Benefits

Engage and retain, listen and market to 1+ million concurrent participants per application (according to our load tests) and host over 100,000 concurrent chat participants per channel for live-videos and events.

Install a bot Interface to create an AI-assisted messaging experience for customers inside your application.

Unlike simple customer service chat, SendBird's chat solution is fully customizable and serves organizations in a broad spectrum of industries, including eCommerce, enterprise messaging, on-demand, and more.

SendBird includes all the technical features to enable user-to-user, user-to-business, and business-to-business communication inside any mobile, web, or enterprise service.

SendBird supports iOS (Objective-C and Swift), Android, Web (JavaScript), Unity, Xamarin, and it is also compatible with React Native.