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Top Rated Contact Center Quality Assurance Software with Small business - Page 2

Last updated: November 2026

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44 software options

Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

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RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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SegnalaChi logo
(0)

Cloud-based whistleblowing platform for Italian compliance

Cloud-based whistleblowing platform for Italian private and public sector organizations managing anonymous misconduct reports.

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MK logo
(0)

Calibration and metrology management software

MK is a calibration and metrology software that manages instrument control, advanced calculations, and calibration certificate generation. The system compares instrument measurements against references, calculating errors, uncertainties, and tolerances while supporting various instrument types including pressure gauges, scales, and thermometers. It can be installed locally or accessed via web, with features compliant with industry standards like INMETRO and IEC 17025.

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Operata logo
(0)

Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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Clearlane Answers logo
(0)

Cloud Q&A app for Confluence Cloud teams

Same questions every week? Q&A for Confluence: an internal forum to ask, vote, accept the best answer, find it in search and Rovo

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Airest logo
(0)

AI customer service and sales

Shared inbox software for WhatsApp, Messenger, and Instagram, built for customer service and sales teams.

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Artificial QA logo
(0)

Cloud-based AI agent QA platform for all teams

Cloud-based, no-code QA platform for AI agents and chatbots, offering semantic evaluation across quality dimensions, automated.

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Qualicore logo
(0)

QA & coaching platform for call centres

Purpose-built QA scoring for contact centres. Weighted scorecards, hard fatal-fail enforcement, automated coaching plans, and 5-algorithm escalation detection. POPIA/GDPR-compliant audit trail. 35+ integrations. Multi-tenant BPO support. 24-hour setup.

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3C Plus logo
(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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AnalytiCX logo
(0)

Voice analytics platform for business intelligence

Cloud-based voice analytics platform for businesses seeking conversation intelligence, customer experience insights, and data-driven.

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Bespoken logo
(0)

Test Management and load testing solution

Bespoken provides fully automated testing solutions for IVR systems, chatbots, and conversational AI applications. The platform offers comprehensive testing capabilities including exploratory, functional, monitoring, load, and model testing to identify defects and optimize customer journeys. With continuous monitoring and alerts, Bespoken AI helps enterprises ensure their contact center applications maintain functionality, scalability, and accuracy.

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unitQ logo
(0)

Independent QA for every human and AI support conversation

Independent QA that scores every human and AI support conversation against your standards.

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Jovaro AI logo
(0)

Cloud-based AI voice answering for trade businesses

Cloud-based AI voice answering service that captures inbound job details and delivers structured SMS summaries to tradespeople.

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NeatScore Cleaning Inspection logo
(0)

Cloud inspection tool for cleaning & facilities teams

Cloud-based cleaning inspection tool for facilities and janitorial managers that scores buildings on the APPA scale, captures photos.

Read more about NeatScore Cleaning Inspection

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Simple Series logo
(0)

Construction management software for builders

The Simple Series is an integrated lead management, follow-up marketing, estimating, proposal writing, budgeting, scheduling and job cost accounting system that offers modules such as Simple SalesBuilder, Simple Estimating, Simple Scheduling, and Simple Job Accounting.

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Qualora logo
(0)

Workforce learning, career intelligence & data

Web-based workforce learning and career intelligence connecting self-paced training, assessments, Ask Q guidance, visual skills mapping, institutional SOP training, and provenance-tracked workforce data.

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Expertflow Contact Center logo
(0)

Banks, Mobile Operators, Utilities, Healthcare, Airlines

Expertflow Contact Center integrates voice, chat, video, web & social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.

Read more about Expertflow Contact Center

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