LiveCaller Pricing, Features, Reviews & Alternatives

LiveCaller

Live chat and customer communications management software

5.0/5 (2 reviews)

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LiveCaller overview

What is LiveCaller?

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.

Using LiveCaller, organizations can store customers' contact information including names, emails, and telephone numbers in the form of user profiles. Managers can track call history, send required details or documents to clients via webchat, and use the collaborative inbox to access messages from external communication channels on a unified platform. Its co-browsing functionality also allows agents to assist customers through encountered issues in real-time via screen sharing.

LiveCaller facilitates integration with various third-party communication tools such as Viber, Telegram, Facebook Messenger, and more. Other features include feedback forms, widget customization, webhooks, pre-call survey, queue management, call transfer, and permissions management.
livecaller.io

Pricing

Starting from
$13/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

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M
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LiveCaller screenshot: LiveCaller dashboardLiveCaller - All in One Customer Communication Channel!LiveCaller screenshot: LiveCaller web callsLiveCaller screenshot: LiveCaller live chatLiveCaller screenshot: LiveCaller request callback

LiveCaller user reviews

Excellent
2

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Anonymous

Wonderful tool

Used daily for less than 6 months
Reviewed 2021-03-23
Review Source: Capterra

Pros
Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons
Nothing to complain about, great software and a great tech support team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rom K.

Software de llamada de alta calidad

Used occasionally for less than 6 months
Reviewed 2021-05-04
Review Source: Capterra

LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar. Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.

Pros
Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar. Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.

Cons
Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

LiveCaller pricing

Starting from
$13/month
Pricing options
Free trial
Subscription
View Pricing Plans

LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments.
Web Chat: $14 per month and $12.90 per month billed annually per agent
Web Call: $13 per month and $11.70 per month billed annually per agent
Omni Channel: $15 per month and $13.50 per month billed annually per agent
Co-browsing: $20 per month and $17.33 per month billed annually per agent
Customers can choose one or a combination of one or more plans based on requirements.

LiveCaller features

API
Activity Dashboard
Chat/Messaging
Mobile Access
Monitoring
Multi-Channel Communication
Reporting/Analytics
Third Party Integrations

Alerts / Escalation (203 other apps)
Alerts/Notifications (160 other apps)
Call Center Management (141 other apps)
Customizable Branding (213 other apps)
Email Management (152 other apps)
Knowledge Base Management (179 other apps)
Live Chat (191 other apps)
Real-Time Chat (142 other apps)
Reporting & Statistics (184 other apps)
Self Service Portal (158 other apps)
Support Ticket Management (142 other apps)
Surveys & Feedback (163 other apps)

Videos and tutorials

Additional information for LiveCaller

Benefits

LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.