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Contact Center Quality Assurance
Hubspot crm

Top Rated Contact Center Quality Assurance Software with Hubspot crm

Last updated: September 2026

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Squaretalk

4.8

(119)

101

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one contact center platform for sales automation

Squaretalk is a cloud contact center platform with QA capabilities that help sales and support teams monitor interactions, review recordings, evaluate agent performance, identify coaching opportunities, ensure compliance, and improve customer experience across every conversation.

CallAI

4.7

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based call analysis platform

With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

Cresta

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based sales enablement solution

Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

Call Center Studio

4.5

(47)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Ender Turing

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call center quality assurance platform with Generative AI

Ender Turing helps businesses automate quality assurance using Generative AI. It offers quality assurance capabilities for agents, teams, and languages.

ScorebuddyCX

4.5

(43)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered CX intelligence platform

ScorebuddyCX is an AI-powered CX intelligence platform connecting QA, conversation analytics, and coaching. Auto-score 100% of voice, chat, and email interactions with 90%+ accuracy, surface Voice of Customer insights, and close the loop with targeted coaching and training.

CloudTalk

4.4

(271)

184

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Freshcaller

4.0

(35)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

VoiceOwl

(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

Call Audit & Intelligence Platform

(0)

AI call scoring & agent coaching platform

Zapbuild Call Audit & Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.

Read more about Call Audit & Intelligence Platform

Users also considered

Samespace

3.6

(16)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communication platform for sales & helpdesk teams

Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

Echo AI

(0)

Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

8x8 Contact Center

4.3

(47)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

One solution for every customer interaction.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

Abstrakt

(0)

Cloud-based real-time call guidance software

Abstrakt is real-time call guidance software that aims to empower agents, ensure compliance, and streamline coaching. It provides playbooks, recommended responses, and eliminates the need for whispers or barging. Abstrakt identifies quality assurance issues in real-time during calls through automated QA scoring.

Related categories

Contact Center

Call Recording

Call Center

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