Quantum Metric Pricing, Features, Reviews & Alternatives

Quantum Metric

The Digital Experience Intelligence Platform

4.67/5 (6 reviews)

Quantum Metric overview

What is Quantum Metric?

Brands are working to deliver great experiences through an ecosystem of tools, but with infinite variables and siloed data, the path to success can feel complex and tangled. How do you know where to start?

Quantum Metric automatically surfaces technical and behavioral insights, driving unparalleled visibility into every digital customer interaction securely and at scale. The analytics platform prioritizes opportunities based on business impact, ensuring maximum efficiency and organizational CX alignment.
www.quantummetric.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

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Quantum Metric screenshotQuantum Metric Product HighlightsQuantum Metric screenshotQuantum Metric screenshot

Quantum Metric user reviews

Excellent
4

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  3.5
  5.0
Michael K.

Very good e-commerce analytics, but a high learning curve

Used weekly for 2+ years
Reviewed 2020-04-14
Review Source: Capterra

Quantum Metric has improved our customer service and web development workflow. It has also helped us identify problem areas on our site as we look at potential re-development in the next 18 months.

Pros
The customer session feature has been very useful. It's allowed us to quickly identify both broader site issues and issues with individual orders in customer service. The search analytics are very useful and used all the time to optimize search.

Cons
It has a steep learning curve (the help dashboard is known as Quantum Metric University, and there is a serious amount of documentation to be found there). This is not for casual users and if your'e sharing top-line data with decision makers, you'll want to be sure you curate it so that you're not overwhelming them.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bryce M.

It's the non-analytics platform to solve actual analytics problems

Used daily for 6-12 months
Reviewed 2017-10-23
Review Source: Capterra

We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

Pros
-It closes a lot of gaps between analytics platforms and actual user's experiences. -Allows us to quickly pinpoint issues before they get out of hand. -Helps us Find issues we never knew existed -Just using the trial we were given access to, for a couple months, allowed us to save hundreds of thousands of dollars in catching issues with the user experience. -Chuck Norris MIGHT be the real CEO...

Cons
-Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!

Response from Quantum Metric


Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues.

Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrei L.

Excellent software for client management based on big data and artificial intelligence

Used weekly for less than 6 months
Reviewed 2018-03-01
Review Source: Capterra

Pros
There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page

Cons
Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

I would happily give 6 stars if I could

Used daily for 1-2 years
Reviewed 2017-10-20
Review Source: Capterra

Pros
Addictive, invaluable, flexible and powerful. I can dig into issues wuickly and point my dev team right where they need to focus

Cons
It is addictive so you have to break away to get other work done. There is a bit of a learning curve at first that can be daunting to non technical team members initially.the

Response from Quantum Metric


Many thanks for your review of Quantum Metric and always happy to hear from another addicted customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mitchell H.

All the knowledge.

Used weekly for 1-2 years
Reviewed 2019-05-23
Review Source: Capterra

Whenever I have a question I start here to understand at scale what is happening and can dig into individual cases to make the abstract tangible.

Pros
The tool gives me the ability to constantly learn and easily understand what is happening in my site. That power is so great for making educated decisions.

Cons
Steep learning curve and requires a lot of technical support and hand holding. Though they do provide excellent. Coverage!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Quantum Metric features

API
Activity Dashboard
Dashboard
Performance Metrics
Predictive Analytics
Real Time Analytics
Reporting/Analytics

Ad hoc Reporting (192 other apps)
Benchmarking (128 other apps)
Collaboration Tools (153 other apps)
Customizable Reports (149 other apps)
Dashboard Creation (127 other apps)
Data Connectors (179 other apps)
Data Import/Export (243 other apps)
Data Visualization (291 other apps)
Key Performance Indicators (139 other apps)
Reporting & Statistics (204 other apps)
Search/Filter (257 other apps)
Third Party Integrations (163 other apps)
Visual Analytics (244 other apps)

Videos and tutorials

Additional information for Quantum Metric

Key features of Quantum Metric

  • Time on site tracking
  • Site search tracking
  • Pageview tracking
  • Multiple site management
  • Territorial mapping
  • Behavioral mapping
  • Element analytics
  • Dynamic maps
  • Website analytics
  • User interaction tracking
  • Statistical analysis
  • Automatic segments
  • User-defined segments
  • Page performance analysis
  • Error conditions alerts
  • Network conditions analysis
  • HTTP(S) response analysis
  • User session replays
  • Federated login support
  • Tagless analysis
  • Aggregate behavior patterns
  • Form analytics
  • Behavior analysis
  • Call center integration
  • Predictive analysis
  • Interactive dashboards
  • Opportunity prioritization
  • Correlation engine
  • Anomaly detection algorithms
View All Features

Benefits

Impact-based Prioritization - Quantify and prioritize digital experience opportunities by business impact to align your team on addressing those that will yield the greatest return on effort.

Unified View of Customer Experience - From a high-level aggregate view down to the singular details, examine the full experience and even view individual customer experiences with session replay.

Automated Insights - With out-of-the-box behavioral metrics, get alerted to where your customers are experiencing friction, why, and what to do next.

Security & Performance at Scale - With unparalleled military-grade encryption and the power of Google Cloud, the platform assures total data protection while surfacing real-time insights from massive amounts customer data.

Ecosystem Integrations - Quantum Metric’s cohesive digital experience environment is built through best in class partnerships and bidirectional integrations.