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Quantum Metric Pricing, Features, Reviews and Alternatives
Quantum Metric FAQs
Q. Who are the typical users of Quantum Metric?
Q. What languages does Quantum Metric support?
Q. Does Quantum Metric support mobile devices?
Q. What other apps does Quantum Metric integrate with?
Quantum Metric product overview
What is Quantum Metric?
Brands are working to deliver great experiences through an ecosystem of tools, but with infinite variables and siloed data, the path to success can feel complex and tangled. How do you know where to start?
Key benefits of using Quantum Metric
Unified View of Customer Experience - From a high-level aggregate view down to the singular details, examine the full experience and even view individual customer experiences with session replay.
Automated Insights - With out-of-the-box behavioral metrics, get alerted to where your customers are experiencing friction, why, and what to do next.
Security & Performance at Scale - With unparalleled military-grade encryption and the power of Google Cloud, the platform assures total data protection while surfacing real-time insights from massive amounts customer data.
Ecosystem Integrations - Quantum Metric’s cohesive digital experience environment is built through best in class partnerships and bidirectional integrations.
Typical customers
Platforms supported
Support options
Training options
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Starting from
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Starting from
10
Per month
Flat Rate
Quantum Metric pricing information
Value for money
4.8
/5
6
Starting from
No pricing info
Pricing options
Value for money contenders
Quantum Metric features
Functionality
4.7
/5
6
Total features
25
4 categories
Most valued features by users
Functionality contenders
Quantum Metric users reviews
Overall Rating
4.7
/5
6
Positive reviews
100
%
Overall rating contenders
Michael K.
Entertainment, 51-200 employees
Used weekly for 2+ years
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Quantum Metric has improved our customer service and web development workflow. It has also helped us identify problem areas on our site as we look at potential re-development in the next 18 months.
The customer session feature has been very useful. It's allowed us to quickly identify both broader site issues and issues with individual orders in customer service. The search analytics are very useful and used all the time to optimize search.
It has a steep learning curve (the help dashboard is known as Quantum Metric University, and there is a serious amount of documentation to be found there). This is not for casual users and if your'e sharing top-line data with decision makers, you'll want to be sure you curate it so that you're not overwhelming them.
Bryce M.
Used daily for 6-12 months
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We save lots of money by fixing issues in minutes or hours, instead of days or weeks.
-It closes a lot of gaps between analytics platforms and actual user's experiences. -Allows us to quickly pinpoint issues before they get out of hand. -Helps us Find issues we never knew existed -Just using the trial we were given access to, for a couple months, allowed us to save hundreds of thousands of dollars in catching issues with the user experience. -Chuck Norris MIGHT be the real CEO...
-Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!
Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues. Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.
Andrei L.
1,001-5,000 employees
Used weekly for less than 6 months
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There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page
Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated
Verified reviewer
Retail,
Used daily for 1-2 years
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Addictive, invaluable, flexible and powerful. I can dig into issues wuickly and point my dev team right where they need to focus
It is addictive so you have to break away to get other work done. There is a bit of a learning curve at first that can be daunting to non technical team members initially.the
Many thanks for your review of Quantum Metric and always happy to hear from another addicted customer!
Mitchell H.
Entertainment, 10,001+ employees
Used weekly for 1-2 years
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Whenever I have a question I start here to understand at scale what is happening and can dig into individual cases to make the abstract tangible.
The tool gives me the ability to constantly learn and easily understand what is happening in my site. That power is so great for making educated decisions.
Steep learning curve and requires a lot of technical support and hand holding. Though they do provide excellent. Coverage!
Common Quantum Metric comparisons
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